Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good transaction and delivery, and we are enjoying our fire pit.”

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Posted 2 years ago

“Package showed late but other than that everything’s good”

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Posted 2 years ago

“Very nice product”

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Posted 2 years ago

“Hddvnx sx. Hnhhhj. Ugh tssrgvsdcx sv dah. M you will g”

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Posted 2 years ago

“I HAVENT RECEIVED ANYTHING YET”

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Posted 2 years ago

“I would’ve marked excellent but am slightly disappointed that the 1/4” & 1/2” Azeris glass appear to be different colors. As an artist I had hoped to be able to use them together but the colors are quite different with the 1/2” being quite blue & the 1/4” being greenish. Other than that, I found everything else to be exceptional!”

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Posted 2 years ago

“Delivery was fast. Product was smaller than I thought it would be. It looks good in my gas fireplace.”

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Posted 2 years ago

“They had what I needed at a fair price.”

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Posted 2 years ago

“Once it shipped very quick”

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Posted 2 years ago

“Great product but on the pricey side.”

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Posted 2 years ago

“Good service, but the part was on back order so you don't get Excellent. My contact worked very hard so he should get an Excellent.”

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Posted 2 years ago

“When an item is on back order send updates when the item won’t be delivered on specified date.”

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Posted 2 years ago

“Very good understand the supply chain is still messed up but your are working on the shipment as quick as you can”

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Posted 2 years ago

“Good because of shipping time, I know covid and shipping is slow, backorder took about 6 weeks”

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Posted 2 years ago

“Good product, delivery was slowed because of COVID complications in the transportation network, not the fault of Starfire Direct.”

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Posted 2 years ago

“Steven was amazing, he really went above and beyond. My only reason for the 4 stars is that it was delayed a few weeks and did come slightly damaged upon delivery unfortunately. Aside from that it's beautiful and just what I wanted!”

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Posted 2 years ago

“Every thing about the product is top notch! I gave it 4 stars because the 2 flex hoses they provide are only 24” - which makes it impossible for the plate to be moved out of the way if any maintenance is required within the pit. I was forced to go buy a 4’ flex to complete my installation.”

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Posted 2 years ago

“i like this site, but i am tired of waiting for my turqoise fire glass.......”

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Posted 2 years ago

“My purchase required some telephone assistance from a Starfire associate. She was stellar. Helped simplify my ordering process. From there, everything was shipped & delivered in short order & the products we purchased are perfect for our needs.”

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Posted 2 years ago

“Technical service support was friendly and professional but not truly technical other than basic product information which is already shown on website. But the products were great and have truly provided what I was looking for. Thanks!”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews