Statik Reviews

Name: Statik
Address: 860 Bonnie Ln, Elk Grove Village, Illinois
Rating: 3.15

3.2 Rating 1,908 Reviews

48 %

of reviewers recommend Statik

Company Reviews

Product Reviews

2,237

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Phone:

8474613777

Email:

hello@statikco.com

Location:

860 Bonnie Ln,
Elk Grove Village
Illinois
60007

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Marie-Francoise Dupuis

"Hi everyone, I feel compelled to write this review because it is rare these days to purchase anything that develops a problem shortly after using for just a couple of times, then receive the kind of customer care that I received from Statik.\r\nI know that some may think that these genuine Statik products are a little overpriced, believe me as a disabled person in the UK. I have to watch every penny, however I liked the idea of having interchangeable heads for my leads. Having bought a few over time I found that I needed a lead that was not changeable to again make my life easier since a lot of items now come with the C type connector required. I still love and use my other leads they are now great for those times when you want to just get going. And not be concerned with stowing the cable.\r\nAnyway I digress,,, recently I purchased the latest fixed on swiveling C type lead that has all the quality standards I have come to expect from Statik. \r\nTo my surprise it ceased to be recognised as being connected by every device of mine. I tried with friends and family also. (Totally shocked) I contacted Statik and went through the steps to show the issue. It was hard to understand myself, the lead lights up at the charge input C type area. This shows that the power was getting to the swivel with no issues. Nothing was visibly wrong,,, it took myself and Statik a while to get the needed information to show. I also offered to send this item back. \r\nThen to my utter surprise Statik conceded that they were happy to send a replacement. I offered my thanks and a week later was extremely happy to receive not only one but 2 replacements.\r\n\r\nPlease trust the good companies that care about the customer experience. Statik is most definitely a company I will stay with. \r\nYou can not only trust the products, you can trust the company cares and honours it's customers.\r\n\r\nThank you Statik, for being a top manufacturer and seller of great products. A\u2605\u2605\u2605\u2605\u2605 company."

Statik 5 star review on 6th November 2024

Darren Lingard

Statik 5 star review on 1st November 2024

Michael Barker

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“USB C stopped working. On inspection, I noticed that the center contact had snapped off. Also, magnetic contacts are weak and can disconnect the charge plug from the cable. Disappointing.”

Helpful Report

Posted 1 year ago

Hello Jeff. We’re sorry to hear about your experience with the cable. We take your feedback seriously and want to resolve this issue for you. Our team will contact you directly to provide further assistance and address these concerns. Thank you for bringing this to our attention.

Posted 11 months ago

“Very unhappy with product. Magnets disconnect constantly. Don't buy.”

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Posted 1 year ago

Hello Fairin, We apologize for the inconvenience you've experienced. It's possible that the phone case could be interfering with the magnetic connection. We recommend trying the cable without the phone case to see if this resolves the issue. If the problem persists, please contact our customer support team at customersupport@statikco.com for further assistance. We're here to help ensure your satisfaction with our product.

Posted 11 months ago

“Received one charging cord and it didn’t work, was sent out a second cord out and also didn’t work. Will not recommend getting anything from this company as their customer service is garbage and their products are garbage as well.”

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Posted 1 year ago

Hello Josue. We apologize for the inconvenience you've experienced. It's possible that the phone case could be interfering with the magnetic connection. We recommend trying the cable without the phone case to see if this resolves the issue. If the problem persists, please contact our customer support team for further assistance. We're here to help ensure your satisfaction with our product.

Posted 11 months ago

“I purchased 6 cords. Within a month, two had failed. I sent pictures and videos as requested. Statik took a month or so to replace those two cords, and before they arrived, one more cord and two of the plugs that go in a phone had quit. This product does not work. I really hoped it would, but I am really disappointed in the poor quality of electical connection. The exterior of the cord is tough, but mine failed to either transmit power or came apart at the swivel end on the cord itself. I absolutely would not recommned anyone wasting their money on this product.”

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Posted 1 year ago

“Horrendous customer service. Received multiple emails. Shipment never arrived and then product was certainly NOT what I was expecting. Oh well.”

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Posted 1 year ago

“Cant get them to work tryed different fast chargers as well as your multi charger but just dont work with my phone”

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Posted 1 year ago

“Ich habe mein Bestelung immer noch nicht bekommen seit Januar und auch mein Geld nicht zurück”

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Posted 1 year ago

Hallo Kristine, Vielen Dank, dass Sie sich an uns gewandt haben. Wir bedauern, von den Problemen mit Ihrer Bestellung zu hören. Wir werden Sie direkt per E-Mail kontaktieren, um Ihnen so schnell wie möglich bei der Lösung dieses Problems zu helfen. Wir entschuldigen uns für eventuelle Unannehmlichkeiten und danken Ihnen für Ihre Geduld. Mit freundlichen Grüßen, Das Statik-Support-Team

Posted 1 year ago

“PLEASE BE INFORMED THAT I NEVER RECEIVED MY PURCHASE .. SAME WAS SCHEDULED TO SHIPPED AT OLD ADDRESS BY MISTAKE 1795 E 172nd street Bronx NY 10472. BUT WAS REQUESTING TO REDIVERT PACKAGE TO 622 E 239 Street BRONX NY 10470 where the first delivery was made in February 2024. MY APRIL 2024 PURCHASE HAS NOT BEEN RECEIVED AS TO DATE. NOTHING WAS DELIVERED AT OLD ADDRESS NOR NEW ADDRESS. FOR YOUR INFORMATION..... Payment info X Details Shipping insurance - *0.98 Qty: 1 $0.98 Statik® 360 Pro 2.0 | 2nd Gen 100... $27.99 Qty: 1 Amount $28.97 Shipping $4.99 Tax $3.00 Total $36.96 Merchant order ID ryoLx0p95walBh0bcOPbaE08e Transaction ID 9BU9997965359053U”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for reaching out. We apologize for the inconvenience regarding your shipment. We will review your order and investigate the delivery issue. One of our representatives will contact you shortly to provide further assistance. Thank you for your patience and understanding.

Posted 1 year ago

“I was extremely excited by this concept! However , the magnetic field wasn’t strong enough to stay connected. When I wanted to return the three I had purchased, it was suggested to try the pro model. Well, I tried to charge my iPad and it was just the same.”

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Posted 1 year ago

Hello Denise, Thank you for your feedback regarding our PRO cable. We apologize for the inconvenience you've experienced with the magnetic connection. The PRO cable offers a 100W output, which is suitable for iPads, and it provides fast charging. It is designed to offer a stronger magnetic connection and better performance. We understand your frustration, and we want to ensure that you have a positive experience with our product. Could you please record a short video showing the issue and contact our customer support team? We are committed to resolving this issue for you. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Statik Support Team,

Posted 1 year ago

“I will NEVER order from you again I've been waiting 9 weeks for my leads and I'm still waiting I've been given every excuse in the book”

Helpful Report

Posted 1 year ago

Hello Ron, We apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and appreciate your patience. We will investigate your order immediately and provide you with an update as soon as possible. Thank you for bringing this to our attention. We are committed to resolving this issue promptly. Statik Support Team,

Posted 1 year ago

“I haven't received my cable yet I bought it APril 29th”

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Posted 1 year ago

Hello Bill, We apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and appreciate your patience. We will investigate your order immediately and provide you with an update as soon as possible. Thank you for bringing this to our attention. We are committed to resolving this issue promptly. Statik Support Team,

Posted 1 year ago

“Connectors will not fit my Samsung Galaxy S21phone Android, informed the merchant of this several times but with no success but they still refuses the give me a full refund”

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Posted 1 year ago

Hello Jackie, We're sorry to hear about the issue you're experiencing with the magnetic tips. We apologize for any inconvenience caused by the lack of success in resolving this matter thus far. We take your feedback seriously and would like to assist you further. One of our representatives will reach out to you shortly to provide further instructions and work towards a resolution, including options for a full refund if necessary. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.

Posted 1 year ago

“I love the concept, but the magnet is not very strong and keeps falling off, and it takes all night to get a 31% charge! not happy😞”

Helpful Report

Posted 1 year ago

Hello Cheryl, Thank you for your feedback. We're sorry to hear about the issues you're experiencing with our product. A weak magnet and slow charging are not typical of our cables, and we apologize for any inconvenience this has caused you. We strive to provide high-quality products that meet our customers' expectations. To resolve this matter and ensure your satisfaction, we encourage you to contact our customer support team directly at customersupport@statikco.com. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns. Statik Support Team,

Posted 1 year ago

“I bought 6 and 5 have died on me. I spent somewheres around 7 months emailing back and forth only for them to send me ONE replacement. It was not cool. I’m very not happy about it.”

Helpful Report

Posted 1 year ago

Hello Grace-Anne, We're sorry to hear about your experience with our cables, and we understand your frustration. Our aim is to ensure that every product we provide meets our customers' expectations, and we apologize for any inconvinience. As part of our replacement process and policies, we do require a photo and video of the cables to report the issue to our product development team. This helps us better understand the problem and ensure that we can provide an appropriate replacement. We apologize for any inconvenience caused by the lengthy email correspondence and the delay in receiving a replacement. We strive to improve our customer service and product quality based on feedback like yours. Please send us the required photos and videos of the cables, and we will expedite the replacement process for you. Once again, we apologize for the inconvenience and appreciate your patience and understanding. Statik Support Team,

Posted 1 year ago

“Your product does not work with all IPads I.e, IPad Air 3rd generation...poor testing of your product and false advertising.”

Helpful Report

Posted 1 year ago

Hello. Thank you for taking the time to provide feedback on your experience with our cables. Our standard Statik cables are indeed compatible with iPads. However, for high-end devices, we recommend the Statik 360 PRO, which offers a 100W output. Once again, thank you for bringing this matter to our attention, and we value your feedback. We are dedicated to improving Statik and are committed to providing you with a more seamless and satisfactory experience. Please feel free to reach out to our customer support team with any further suggestions or concerns. We look forward to hearing from you.

Posted 1 year ago

“First set of 3 I purchased the magnet/fitting came off the charger wire. I was sent more and now certain pieces won’t work or charger will not work at all. Completely useless chargers and pieces. Not impressed in the least with these.”

Helpful Report

Posted 1 year ago

Hello Amanda, We apologize for the inconvenience you've experienced with our chargers. This is certainly not the standard of quality we aim to deliver to our customers. Your satisfaction is important to us, and we'd like to assist you in resolving this issue. Please contact our customer support team via email, and we will work to provide a solution promptly. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.

Posted 1 year ago

“Are you sure you want a review from me? This takes me away from something that pays me, but you wanted this. So I first wanted to order a 6 ft cord. There was an offer if buy one get one free. It was understood that the free cord would be 3ft in length. What I got was 3/ 3ft cords. I let that go, as in my opinion everyone deserves a second chance. I ordered three magnetic pieces that go into the device to be charged. None of them worked. There's my review. By the way I'm supposed to be Unsubscribed.”

Helpful Report

Posted 1 year ago

Hello Anthony, Thank you for reaching out to us. We apologize for any inconvenience you've experienced with your recent purchases. We understand your frustration and want to assure you that our cables should indeed work as intended. It seems there may have been some confusion regarding the order, and we would like to resolve this issue for you promptly. Please contact our customer support team directly so we can investigate the matter further and provide you with a satisfactory solution. Your satisfaction is important to us, and we appreciate your patience as we work to address your concerns. Statik Support Team,

Posted 1 year ago

“Poor quality, and it never sticks well on the magnet and then its hard to switch it off from the device”

Helpful Report

Posted 1 year ago

Hello Pol, We're sorry to hear about your experience with the cables. Your feedback is valuable to us, and we apologize for any inconvenience caused. The issues you've described are not typical of our products, and we would like to assist you further. Please reach out to our customer support team so we can better understand the problem and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.

Posted 1 year ago

“Non ho mai ricevuto il pacco ho scritto decine di volte mi avete sempre preso in giro ed ho rinunciato all'oggetto e ai soldi Pazienza starò più attento al prossimo acquisto on line Dato l'importo non posso neanche rivolgermi ad un locale Scandaloso !!!!!”

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Posted 1 year ago

Ciao Antonio, Ci scusiamo per l'inconveniente causato dal ritardo nella ricezione del tuo ordine. Comprendiamo la tua frustrazione e apprezziamo la tua pazienza. Indagheremo immediatamente sul tuo ordine e ti forniremo un aggiornamento il prima possibile. Grazie per averci segnalato il problema. Siamo impegnati a risolvere questa questione tempestivamente. Il team di supporto di Statik

Posted 1 year ago

“I did not receive my order”

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Posted 1 year ago

Hello! Thank you for your feedback. We apologize for the inconvenience of not receiving your order. We will review your order immediately and get back to you with an update as soon as possible. Thank you for your patience.

Posted 1 year ago

Statik is rated 3.2 based on 1,908 reviews