Statik Reviews

Name: Statik
Address: 860 Bonnie Ln, Elk Grove Village, Illinois
Rating: 3.14

3.1 Rating 1,909 Reviews

48 %

of reviewers recommend Statik

Company Reviews

Product Reviews

2,237

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Phone:

8474613777

Email:

hello@statikco.com

Location:

860 Bonnie Ln,
Elk Grove Village
Illinois
60007

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Marie-Francoise Dupuis

"Hi everyone, I feel compelled to write this review because it is rare these days to purchase anything that develops a problem shortly after using for just a couple of times, then receive the kind of customer care that I received from Statik.\r\nI know that some may think that these genuine Statik products are a little overpriced, believe me as a disabled person in the UK. I have to watch every penny, however I liked the idea of having interchangeable heads for my leads. Having bought a few over time I found that I needed a lead that was not changeable to again make my life easier since a lot of items now come with the C type connector required. I still love and use my other leads they are now great for those times when you want to just get going. And not be concerned with stowing the cable.\r\nAnyway I digress,,, recently I purchased the latest fixed on swiveling C type lead that has all the quality standards I have come to expect from Statik. \r\nTo my surprise it ceased to be recognised as being connected by every device of mine. I tried with friends and family also. (Totally shocked) I contacted Statik and went through the steps to show the issue. It was hard to understand myself, the lead lights up at the charge input C type area. This shows that the power was getting to the swivel with no issues. Nothing was visibly wrong,,, it took myself and Statik a while to get the needed information to show. I also offered to send this item back. \r\nThen to my utter surprise Statik conceded that they were happy to send a replacement. I offered my thanks and a week later was extremely happy to receive not only one but 2 replacements.\r\n\r\nPlease trust the good companies that care about the customer experience. Statik is most definitely a company I will stay with. \r\nYou can not only trust the products, you can trust the company cares and honours it's customers.\r\n\r\nThank you Statik, for being a top manufacturer and seller of great products. A\u2605\u2605\u2605\u2605\u2605 company."

Statik 5 star review on 6th November 2024

Darren Lingard

Statik 5 star review on 1st November 2024

Michael Barker

110

Anonymous

Anonymous // 01/01/2019

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“Service très bon et garantie AàZ efficace, merci.”

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Posted 1 year ago

Bonjour Romeo, Merci pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service. Si vous avez d'autres questions ou si vous avez besoin d'assistance, n'hésitez pas à nous contacter. L'équipe de support Statik

Posted 1 year ago

“Connectors will not fit my Samsung Galaxy S21phone Android, informed the merchant of this several times but with no success but they still refuses the give me a full refund”

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Posted 1 year ago

Hello Jackie, We're sorry to hear about the issue you're experiencing with the magnetic tips. We apologize for any inconvenience caused by the lack of success in resolving this matter thus far. We take your feedback seriously and would like to assist you further. One of our representatives will reach out to you shortly to provide further instructions and work towards a resolution, including options for a full refund if necessary. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.

Posted 1 year ago

“It's a nifty little cord but mine does kink up sometimes but it doesn't stop it from it's performance”

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Posted 1 year ago

“Just love it. I find it very easy when it’s time to charge my IPad, my phone and my Kobo. I leave the bits in each one and I just have to connect the wires. The second one I bought is longer and I love them both. Thank you.”

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Posted 1 year ago

“The concept is okay obviously I bought one. Tried to use it with my iPhone but the connection wasn't working and it's too easy to lose the tiny end bits. Also hated trying to pull them out of my devices.”

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Posted 1 year ago

Hello, Thank you for sharing your feedback. We apologize for any inconvenience you experienced with our Statik cable. Please note that the Statik cable is designed to charge both Android and Apple devices. To use it with an iPhone, the magnetic tip must be pulled out before connecting. Additionally, our cables include a cable organizer, which is useful for storing the magnetic tips and preventing them from being lost. We appreciate your input and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our customer support team. Have a great day!

Posted 1 year ago

“I am now obsessed with Statik products! I have tried a few and I LOVE the 360 chargers!”

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Posted 1 year ago

“The original Statik cable wouldn't connect to Apple Car Play. So I was sold the Statik Pro cabe which supports more wattage. The magnetic end are not interchangeable between the standard and the Pro Cables. So I didn't end up with a useable solution. And support reported that the expense of returning the cables to the factoy (my expense) wasn't worth it.”

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Posted 1 year ago

Hello Wayne, Thank you for your feedback. We apologize for the inconvenience you've experienced with the Statik cable and Apple CarPlay compatibility. We understand your frustration regarding the incompatibility between the standard and Pro cables magnetic ends. Our goal is to provide products that meet your needs effectively, and we're sorry to hear this was not the case for you. Regarding the return policy, we regret any confusion or inconvenience caused. We strive to make the return process as straightforward as possible, but we understand that return costs can be a concern. We appreciate your feedback.

Posted 1 year ago

“I love the concept, but the magnet is not very strong and keeps falling off, and it takes all night to get a 31% charge! not happy😞”

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Posted 1 year ago

Hello Cheryl, Thank you for your feedback. We're sorry to hear about the issues you're experiencing with our product. A weak magnet and slow charging are not typical of our cables, and we apologize for any inconvenience this has caused you. We strive to provide high-quality products that meet our customers' expectations. To resolve this matter and ensure your satisfaction, we encourage you to contact our customer support team directly at customersupport@statikco.com. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns. Statik Support Team,

Posted 1 year ago

“I bought 6 and 5 have died on me. I spent somewheres around 7 months emailing back and forth only for them to send me ONE replacement. It was not cool. I’m very not happy about it.”

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Posted 1 year ago

Hello Grace-Anne, We're sorry to hear about your experience with our cables, and we understand your frustration. Our aim is to ensure that every product we provide meets our customers' expectations, and we apologize for any inconvinience. As part of our replacement process and policies, we do require a photo and video of the cables to report the issue to our product development team. This helps us better understand the problem and ensure that we can provide an appropriate replacement. We apologize for any inconvenience caused by the lengthy email correspondence and the delay in receiving a replacement. We strive to improve our customer service and product quality based on feedback like yours. Please send us the required photos and videos of the cables, and we will expedite the replacement process for you. Once again, we apologize for the inconvenience and appreciate your patience and understanding. Statik Support Team,

Posted 1 year ago

“Still waiting for my iPad unit plug in”

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Posted 1 year ago

Hello Diane, Thank you for reaching out. We're sorry to hear that you're still waiting for your iPad unit plug-in. To expedite the process and ensure prompt assistance, we recommend contacting our customer support team at customersupport@statikco.com. They will be able to provide you with the most up-to-date information regarding your order and address any concerns you may have. Statik Support Team,

Posted 1 year ago

“Your product does not work with all IPads I.e, IPad Air 3rd generation...poor testing of your product and false advertising.”

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Posted 1 year ago

Hello. Thank you for taking the time to provide feedback on your experience with our cables. Our standard Statik cables are indeed compatible with iPads. However, for high-end devices, we recommend the Statik 360 PRO, which offers a 100W output. Once again, thank you for bringing this matter to our attention, and we value your feedback. We are dedicated to improving Statik and are committed to providing you with a more seamless and satisfactory experience. Please feel free to reach out to our customer support team with any further suggestions or concerns. We look forward to hearing from you.

Posted 1 year ago

“First set of 3 I purchased the magnet/fitting came off the charger wire. I was sent more and now certain pieces won’t work or charger will not work at all. Completely useless chargers and pieces. Not impressed in the least with these.”

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Posted 1 year ago

Hello Amanda, We apologize for the inconvenience you've experienced with our chargers. This is certainly not the standard of quality we aim to deliver to our customers. Your satisfaction is important to us, and we'd like to assist you in resolving this issue. Please contact our customer support team via email, and we will work to provide a solution promptly. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.

Posted 1 year ago

“New cable look 👀 much better made then the old cables I wish they could replace the old cables 😊”

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Posted 1 year ago

“The customer service and the product are great. I will recommend.”

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Posted 1 year ago

“The product does not increase the battery load and is not suitable for a daily and multiple site use. A pruchasing mistake from my side.”

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Posted 1 year ago

Hello Xavier, Thank you for sharing your feedback with us. Our Statik cable is designed to meet various charging needs. With its interchangeable magnetic tips, it offers compatibility with both Android and Apple devices. Should you encounter any charging issues or defects with the cable, please don't hesitate to reach out to our customer support team via email. We are here to assist you and ensure your satisfaction. Statik Support Team,

Posted 1 year ago

“Service recovery after receiving faulty cables was not handled in any world class manner. You made the entire process far more difficult than other world class merchants. The need to send pics/videos, what seems to be a replacement only option, when the majority of the version of the cable I purchased was defective. This was my second order from Statik, this time for a different version of your cables. I would rather a refund or offer to replace with a different version of cable over replacement. My only option after going through your tenuous process was a replacement of cables I believe will fail in a short time. Needless to say, my second order is now also my last order. I will stick with merchants that are world class; it’s a shame, since I was purposely trying to spread the wealth from large corps to smaller entities.”

Helpful Report

Posted 1 year ago

Hello, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable to us. Rest assured, we take such matters seriously, and we are committed to resolving this issue to your satisfaction. One of our associates will be reaching out to you shortly to address your concerns and explore alternative solutions. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to rectify this situation, and we hope to regain your trust in the future. Statik Support Team,

Posted 1 year ago

“Are you sure you want a review from me? This takes me away from something that pays me, but you wanted this. So I first wanted to order a 6 ft cord. There was an offer if buy one get one free. It was understood that the free cord would be 3ft in length. What I got was 3/ 3ft cords. I let that go, as in my opinion everyone deserves a second chance. I ordered three magnetic pieces that go into the device to be charged. None of them worked. There's my review. By the way I'm supposed to be Unsubscribed.”

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Posted 1 year ago

Hello Anthony, Thank you for reaching out to us. We apologize for any inconvenience you've experienced with your recent purchases. We understand your frustration and want to assure you that our cables should indeed work as intended. It seems there may have been some confusion regarding the order, and we would like to resolve this issue for you promptly. Please contact our customer support team directly so we can investigate the matter further and provide you with a satisfactory solution. Your satisfaction is important to us, and we appreciate your patience as we work to address your concerns. Statik Support Team,

Posted 1 year ago

“I bought the fast charger plug but it keeps changing to slow charging.”

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Posted 1 year ago

Hello Tanya, Thank you for your feedback regarding the charging cables. We apologize for the issues you are experiencing with the product. We will contact you directly to address and resolve this matter as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience. Statik Support Team,

Posted 1 year ago

“These do not fast charge consistently. If they get bumped slightly I will look at the charge time and will have gone from 1.5 hours to full charge to 5.5 hours to full charge. Also frequently I have connect and disconnect multiple times to get it to stop displaying a slow charging please check you charging device from displaying on my phone. Not really happy with the product.”

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Posted 1 year ago

Hello Thomas, Thank you for your feedback regarding the charging cables. We apologize for the issues you are experiencing with the product. We will contact you directly to address and resolve this matter as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience. Statik Support Team,

Posted 1 year ago

“Quality of products is excellent, the web site not so easy to use as I would be comfortable with.”

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Posted 1 year ago

Statik is rated 3.1 based on 1,909 reviews