Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,692 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have insured with Stasure for years and feel supported when travelling especially in these challenging times. I take out an annual policy and last time they gave me 15 months for the price of 12 because we could not use due to Covid. I will be renewing in November for another 12 months. Peace of mind that we can book our holidays without having to sort out insurance.”

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Posted 3 years ago

“Was on the phone for over an hour this morning so e mailed for someone to call me back. Pleased to say had a call this afternoon. Too much info on the phone before getting to speak to someone. Have now sorted out the problem.”

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Posted 3 years ago

“Paid out on claim when we were unable to travel because of health reasons.”

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Posted 3 years ago

“We have used Staysure for many years and they have always been most helpful. When we missed our flight to Phuket due to severe flooding in Cumbria a few years ago they dealt with our claim speedily and edficiently. We are very satisfied customers.”

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Posted 3 years ago

“probably not the cheapest insurance. But feel secure for most situations with the plan I have. call centre staff very good and helpfull. get regular email updates and info. Six months cover added to my policy due to covid restrictions. Feels like quality solid products”

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Posted 3 years ago

“No problem when I made a claim in Corfu Have used them for annual policies for quite a number of years, no problems!”

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Posted 3 years ago

“Had to add to a medical option.I was dealt with quickly , efficiently ,and only had a £10 admin fee. Problem is I cannot print off my new policy copy.”

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Posted 3 years ago

“I booked and paid over £500 travel insurance in January 2020, eight months before I was going to Canada in September of that year. I didnt cancel until August of that year only to find that Staysure would only refund me a £36 voucher to be used against another trip within the next two years. Even though I had said I wanted the policy to start at the time I was going on my trip. My recommendation to anyone getting travel insurance is to wait until at least three weeks before you go and hope everything will be alright.”

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Posted 3 years ago

“I'm 81yrs and have been with Staysure for a number of years. They always give a good deal and, although I haven't had to make a claim yet, have confidence that they will look after me. I recommend Staysure for your Travel Insurance with confindence!”

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Posted 3 years ago

“Excellent ins for the price”

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Posted 4 years ago

“I had a claim whilst on a ship. I was landed in Spain and they took care of and paid for everything. I have nothing to say but good things the way my Partner and I were treated”

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Posted 4 years ago

“We have had annual travel insurance with Staysure for many years and find that their cover, which includes pre-existing medical conditions, is excellent and offered at a very fair price! In addition they have provided us with extended cover due to the Corona virus pandemic.”

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Posted 4 years ago

“Good customer service with excellent Covid19 cover.”

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Posted 4 years ago

“Good value, and keep us up to date with what’s going on in the travel industry good customer service”

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Posted 4 years ago

“Excellent customer services, and a very good product”

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Posted 4 years ago

“We have used Staysure for many years and would not go anywhere else when it comes to our travel insurance needs. The telephone representatives are always exceptionally helpful and policies seem to be excellent value.”

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Posted 4 years ago

“The customer service is first class. Great response time to queries”

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Posted 4 years ago

“I have been using Staysure for a number of years and have always been very satisfied with their service and cost. I started using them when I was living overseas and also as my husband was a bit older they are also very good at both of these services. I have no complaints and would highly recomend.”

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Posted 4 years ago

“The online website was easy to use to get my cover in place and the premium was very competitive for the cover I wanted.”

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Posted 4 years ago

“Be careful as for cancellation of your policy you can only get a voucher no refund!”

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Posted 4 years ago

Staysure is rated 4.6 based on 2,692 reviews