Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,694 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Write Your review

Tell us how Staysure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online website was easy to use to get my cover in place and the premium was very competitive for the cover I wanted.”

Helpful Report

Posted 4 years ago

“Be careful as for cancellation of your policy you can only get a voucher no refund!”

Helpful Report

Posted 4 years ago

“Easy to buy and why go anywhere else. Value for money and helpful staff.”

Helpful Report

Posted 4 years ago

“Settled claims for me in the past without any hassle. One company asked me if I always take my medication at the proper time I said I take one tablet later in the day as I would have to keep getting up to go to the toilet on the plane , it is not a life threatening tablet they refused to take me on I have had no bother at all with staysure they come highly recommended by me.”

Helpful Report

Posted 4 years ago

“At present Staysure has kept me advised on an inquiry they are making in respect of the fact in a policy I took out last year and not used due to the cancellation of 4 booked holidays due to coronavirus. CURRENTLY, I AM AWAITING THEIR DECISION IN RESPECT OF MY NEWLY BOOKED HOLIDAY WHICH EXTENDS 1 DAY OVER THE EXPIRY OF THE EXISTING ONE, AND WHAT DISCOUNT THEY WILL OFFER AS MY NEW HOLIDAY DOES NOT NEED WORLDWIDE COVER. 4* IS REASONABLE AS THEY HAVE KEPT ME INFORMED OF WHAT THEY ARE DOING, UNLIKE LESS REPUTABLE COMPANIES.”

Helpful Report

Posted 4 years ago

“We have taken out annual policy with Staysure for the last few years, the last 2 years we have not used the cover at all because of Covid . Our policy will come up for renewal in October and I am wondering what sort of offer we will get seeing that people who only insure for the period they are away are reportedly getting their cover moved if their holiday is postponed. We think Staysure are usually fair, but we will see.”

Helpful Report

Posted 4 years ago

“Very supportive and attentive whilst exploring options, giving you what you need at reasonable cost”

Helpful Report

Posted 4 years ago

“After taking my policy out we then found out 3 weeks before our holiday that due to covid it had been cancelled so I got in touch with staysure to be told if we didn't take a holiday before the policy ran out there was nothing to be done and we would loose our money so no I would never take another policy out with staysure why you could not run it over to 2022 is beyond me while this pandemic is still ongoing I have been told that other insurance companies have let people use the insurance for 2022 we will not be using staysure ever again”

Helpful Report

Posted 4 years ago

“Very helpful staff sorted queries out promptly”

Helpful Report

Posted 4 years ago

“Easy to arrange and very easy to change if need to. And they keep you informed”

Helpful Report

Posted 4 years ago

“Travel insurance deferred last year for one year . This year credit voucher given for use within next three years. Couldn’t ask for more.”

Helpful Report

Posted 4 years ago

“They explain everything easily, no hassle, good price. I have been a customer for a few years now, they are so helpful and friendly.”

Helpful Report

Posted 4 years ago

“When we needed to claim, the process was simple and everyone at staysure were polite and helpful. The claim was settled very quickly.”

Helpful Report

Posted 4 years ago

“Excellent price and customer service is second to none. Have recommended to family and friends.”

Helpful Report

Posted 4 years ago

“Staysure are an established company and I am very happy with them”

Helpful Report

Posted 4 years ago

“Found them easy to deal with”

Helpful Report

Posted 4 years ago

“Have been with Staysure a number of years. having tried others and found them the best of the bunch”

Helpful Report

Posted 4 years ago

“I had my holiday cancelled due to Covid and they refused to refund any of the money. Would only offer a £13.51 refund or 20% towards another quote in the future. It was the First and Last time I use your company, I basically paid you for nothing. I did forward this to Ombudsman and it seems you have the letter of the law on your side...Well Done!”

Helpful Report

Posted 4 years ago

“My advice would be to stay well clear of Staysure as they cannot be trusted to pay out. Terrible experience, they changed the goal posts after purchase. We got our money back via credit card company in the end. Will never buy a Staysure policy again.”

Helpful Report

Posted 4 years ago

“This a great story Ok my mum of 81 took out insurance with this company back last year when COVID hit we asked for a refund or part refund they said no we could extend the cover but no refund then this year in the middle of a Covid 19 They took at 236 ish pounds from my mothers card when challenged on this they said it’s automatically renewed well it would be as most of the people they insure are older so when asked for complete refund they said no we will only refund the money less 25 pounds charge we accepted this filled in form and waited 14 days they say it will take after this period I phone them and was told they would do a bank transfer however it will take 15 working days to do I ask to speak to a manager and was told someone will call you back within 3 working days then he said but the manager has said he will only tell me what the customer service guy had said so basically no point in him phoning me he said I have said I will write about this on every social media site I can find until they return my poor mums money so please be careful if your older parents or family are thinking of using this company as they are awful”

Helpful Report

Posted 4 years ago

Staysure is rated 4.6 based on 2,694 reviews