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Staysure Reviews

4.5 Rating 2,283 Reviews
90 %
of reviewers recommend Staysure
4.5
Based on 2,283 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

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Staysure 1 star review on 13th June 2025
Leroy
Staysure 5 star review on 7th May 2025
Stuart Crook
Staysure 5 star review on 23rd April 2025
James Campbell
Staysure 5 star review on 15th April 2025
Howard
Staysure 5 star review on 15th April 2025
Howard
Staysure 1 star review on 26th November 2024
S Wilks
Anonymous
Anonymous  // 01/01/2019
Did online did a mistake on date went back on line amended straight away
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Posted 4 weeks ago
very helpful both with online queries and on the phone
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Posted 4 weeks ago
Very good service when I renewed my cover from last year. Thank you
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Posted 4 weeks ago
Easy and quick to fill out application
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Posted 4 weeks ago
Excellent assistance from team member.
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Posted 4 weeks ago
So easy to get a quote.would only use staysure for my travel insurance So helpful if you phone up .
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Posted 4 weeks ago
We were insured for our cruise in January this year & my husband had to have an emergency evacuation to Bermuda. We were there for 3 weeks before being allied to fly home but the service we received was excellent. We had no hassle & everything was sorted very quickly for us. Hence we are using them again for our cruise in January 2026. Thoroughly recommend them.
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Posted 4 weeks ago
Had lost my download. Went on line and they sent it again immediately. Great service.
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Posted 4 weeks ago
I accidentally deleted the insurance documents, the lady I delt with was very kind and sorted me out
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Posted 4 weeks ago
Emma listened to my requests and helped fulfil my wishes. Excellent service.
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Posted 4 weeks ago
This is my fourth year with staysure. Had to declare a recently diagnosed medical condition , staff were very helpful with the process and the premium was still very competitive. Thank you StaySure.
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Posted 4 weeks ago
They have been professional when dealing with them and explaining in terms I could understand when I had questions
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Posted 4 weeks ago
Very pleasant young woman took us through the many necesssary medical questions very efficiently and we came out with cover for what we thought was a very reasonable price
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Posted 4 weeks ago
I have been with Staysure for several years……it is straightforward to renew my policy, they provide the insurance package I require at what I consider a reasonable cost to other companies
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Posted 4 weeks ago
Really helpful and friendly customer care lady helped me through all the medical questions
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Posted 4 weeks ago
Quick and easy online set up with a reasonably priced quote.
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Posted 4 weeks ago
As someone who go to Staysure first when looking for travel insurance. I was disappointed that I wasn't offered the best deal until I'd look at what else was available. A difference of £200. You would have got more stars if you'd come up with an unbeatable price before I'd looked around. What does that say about customer loyalty?
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Posted 4 weeks ago
I've been with Staysure for 3 years. Staff are friendly and professional. Unfortunately I had an illness whilst on Holiday last year, my claim was completed without any issues. Would definitely recommend especially if you have ongoing medical issues
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Posted 4 weeks ago
I cannot believe it took 35 minutes to give updated credit card details in place of an expired card for a renewal when no medical details on the policy have changed.
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Posted 4 weeks ago
our previous dealings with Saga insurance was complicated and when we had a reasonable claim they wouldn't pay it. Certainly setting up a single trip with staysure was straightforward. we hope we won't need them
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Posted 4 weeks ago
Staysure is rated 4.5 based on 2,283 reviews