STCW.Online Reviews

Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.79

4.8 Rating 5,123 Reviews

97 %

of reviewers recommend STCW.Online

Company Reviews

Metrics

4.8

Based on 5,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there, just a couple of points to feedback on. - A couple of the test questions that were true/false answers had an additional third option that was blank. I have photos I can send over if this is any help? - On the test, one of the questions asked if the passenger was allowed back to his/her cabin to collect medicine. The correct answer was no, except if there was an announcement. Nowhere in the training material could I find where it stated this? I could find where it said that they could not return, but not the extra bit about the announcement. There was a similar question about retrieving warm clothes. - One of the questions on the test asked about selecting a 'prominent position'. To help the learner on their journey, it would be helpful to reference this phrase in the training material. - Another of the questions on the test asks about abandoning from a tilting ship. I could not find information in the training material to help answer this question? - On chapter 6 page 2, when you click the previous button it takes you back to chapter 5 page 17. The same happen on chapter 6 page 3. I hope this feedback finds you well.”

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Posted 3 years ago

Thank you for your feedback! Our exam questions are generated from the provided training materials and videos. We are continuously working on bettering our service. Thank you again for the detailed review, we will take this into consideration. Kind regards, The STCW.online team

Posted 3 years ago

“5 stars !!!”

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Posted 3 years ago

“Could not get this course to work, Emailed twice for assistance did not get any replies, had to down load an old Browser to get it to work in the end, would not use this company again. Course was OK once got it working no other issues just lack of help when needed, try having some real people on yore help section.”

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Posted 3 years ago

Hello David, thank you for leaving your comment and sorry you had a bad experience. Our courses start by opening a new window and sometime the user's settings are set to disable this. We have checked our ticket system and you mailed us the error message November 17th and 18th. In both cases the response time of our support desk was within 2 hours. Therefore, we presume that our mails might have ended up in your spam box. Fortunately, you managed which is good to hear!

Posted 3 years ago

“Some of the questions didn’t seem to be covered in the presentation meaning you had to just guess.”

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Posted 3 years ago

Thank you for your feedback. Our Passenger Safety, Cargo Safety and Hull Integrity course is according to the IMO model course and is approved by the Liberian Shipping Inspectorate (LISCR). However, as we always strive to improve the content of our courses we would be more than pleased if you could share your findings with us. Please mail them to assistant@stcw.online or call us! Thank you.

Posted 3 years ago

“Took 2week plus to sort log in. Course is only recognised by liberia so it is of nouse to us who need it to keep marine license”

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Posted 3 years ago

Thank you for your review! Our courses are immediately accessible after signing on. We have two Security Awareness courses. One Liberia (LISCR) approved and Panama accepted (amongst many other countries) and a Netherlands/EU approved and MCA accepted one. Your employer chose to enlist you on the first one. Hope this clarifies

Posted 3 years ago

“The security awareness course was short and superficial, and besides the definitions of the different security officers and their responsibilities, that could just as easily have been googled, it didn’t bring much new information to the table — it should be obvious that suspicious activities should be reported. If I had paid for this course with my own money, I would have wanted them back.”

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Posted 3 years ago

Thank you for your review. We are sorry that the content of the course was a disappointment to you and hope that in the future you will find another source to meet your demands. Our development department does its best to provide courses for seafarers of all nationalities and educational backgrounds. And our courses have been approved by Shipping Inspectorates of various flag states. The number of positive reviews gives us confidence that we are doing a good job. The STCW.online team

Posted 3 years ago

“I found 40 euro for this course to be excessive and unwarranted.”

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Posted 3 years ago

Hello Prudence, We are sorry you feel that way. Our aim is always to keep our quality/pricing ratio competitive. But we thank you for using STCW.online and wish you all the best!

Posted 3 years ago

STCW.Online is rated 4.8 based on 5,123 reviews