Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.79

“The course is pretty good but the process of paying and registration is horrible. The website needs to be improved.”

Posted 1 year ago

Hello Anonymous, Sorry you had a bad experience during the payment process. Our payment platform supports all major creditcards and several other options to make payments go smoothly. Although this is the first time a complaint about the payment system has reached us we will investigate. Perhaps you will be so kind as to let us know which form of payment you have used and mail this to assistant@stcw.online. Thanks in advance! Safe sailing and kind regards, John and the STCW.online team

Posted 1 year ago

“The course was very user friendly but I did not find it very informative and was rather put off by having to watch Hollywood movie trailers as part of the course.”

Helpful Report

Posted 1 year ago

“The training is largely stigmatizing especially against people of African and Arab origin. A "pirate" always portrayed as "savage" black person and especially the photo of the "pirate" standing in front of a ship, of black skin and wearing a Kaffieh. The Kaffieh is the traditional Palestinian scarf and thus this image stigmatizes both blacks and Arabs (particularly Palestinians) as "savage" criminal pirates. STCW should be more considerate on what symbols and images to use in order not to stigmatize and criminalize those already constantly marginalized along racist lines.”

Helpful Report

Posted 1 year ago

“It does not work on iPhone .its not straight forward.its very expensive and some answers are not what I learnt onboard.”

Helpful Report

Posted 1 year ago

Hello Faith, we are sorry you had a bad experience. A large number of our students use an Apple device and it is only occasionally someone faces difficulties. A simple request to our supportteam solves these errors. We try to keep our pricing very competitive although we are aware the concept of expensive and cheap is very personal. We wish you safe sailing and kind regards, John & the STCW support team

Posted 1 year ago

“Took too long get support for not being able to log in. Log in infrastructure wasn’t good at all and I heard multiple complaints from other people.”

Helpful Report

Posted 1 year ago

Hello Willem, sorry you feel you had a bad experience. Our support normally responds within 30 minutes and try to solve any query as soon as they can. Hope to see you back and wish you safe sailing! Kind regards, John & STCW.online team

Posted 1 year ago

“The materials and videos are very out of date.”

Helpful Report

Posted 1 year ago

Thank you for your review. Although some material may give an impression to be 'outdated', the content is still very relevant for gaining knowledge regarding maritime disasters. For instance, the Costa Concordia disaster was used as a case study in the course you took. Although this event took place in 2012 it is still considered as a showcase for Crowd and Crisis Management training on board ships. Thank you for using STCW.online and safe sailing! Kind regards, John & STCW.online team

Posted 1 year ago

“Some questions on the assessment are quite debatable and different answers could be considered correct. Some parts in the course are not clear why it in the course and the questions in the course are strange attention questions. Not worth the 80 odd dollars...”

Helpful Report

Posted 1 year ago

Hello Heiko, Thank you for your review. Sorry the course did not meet your expectations. All content is according the IMO modelcourse and has been audited and approved by the Shipping Authority. But we always strive to improve and you could do us a great favor by emailing the errors you have ran into. Please mail them to assistant@stcw.online. Many thanks and hope to see you back! Best regards, John and the STCW.online team

Posted 1 year ago

“To easy, ridiculous”

Helpful Report

Posted 1 year ago

Good day Anonymous, Sorry you found our Safety Officer course ridiculous. This course has been developed in close cooperation with several shipping companies in the Netherlands and Sweden and meets the requirements of IMO. Hope to see you back and safe sailing! Best regards, John & STCW online team

Posted 1 year ago

“The site is not explained properly and is confusing, and it is also way too expensive!”

Helpful Report

Posted 1 year ago

Thank you for your review Sven. We are sorry you had problems navigating our website. We hope to see you back and wish you safe sailing! Kind regards, John & STCW.online team

Posted 1 year ago

“The course is overpriced. There should be more visuals and audio. Most of the course is only slides with text. The assessment contains questions or possible answers to a question that were not covered in course.”

Helpful Report

Posted 2 years ago

Hello Leandri, we are sorry you feel that way. After doing some research you may find that our pricing is quite competitive. The template we have chosen ensures accessibility for most nationalities whereby English is not their native language. Having said this, we always strive for improvement and would be grateful if you could specify items which should be taken into consideration. Please mail them to assistant@stcw.online. Many thanks in advance and kind regards, The STCW.online team

Posted 2 years ago

“You need to change some of the questions as many are hugely misleading and trick questions - particuallry the ones where there are multiple answers. There is also questions that include content and require asnwers of how to deal with situations that you dont even cover or state e.g if someone can go and get there medicind in an emergency you dont cover that? you allow people to go get warmer clothes but not medicine? yet you also say in one of the videos that if soemoone isnt going towards the muster point that you guide them in the correct way, very confusing when you dont cover stuff in the training and then ask questions about them. also alot of the questions dont actually even make sense e.g soemthing about what shows an effective response to an emergency? just think its bad english, what does that even mean - it should be more like what would allow for an effective response in an emergency !”

Helpful Report

Posted 2 years ago

Dear Anonymus, thank you for your review and sorry the course did not meet your expectations. FYI. All our courses have been developed by specialists with extensive maritime background. Furthermore they have been audited and approved by several governmental shipping inspectorate's. Therefor they meet the standards set out in the IMO modelcourses (International Maritime Organization. Hope this clarifies and kind regards, John, STCW online team.

Posted 2 years ago

“Getting to the hard copy is extremely difficult paid no email on we will send. This is cost efficient and handy for courses but getting am official hard copy is very difficult”

Helpful Report

Posted 2 years ago

Hello Thomas We are sorry you had a bad experience with the postal service. Although we are a fully online training center we do understand that some participants prefer a hard copy instead of a PDF which they can print out themselves. However, despite using a Track and Trace for each envelope it occasionally happens that there are errors with this service. I hope you understand that postal services are beyond our control. Thank you for using STCW. online and safe sailing! Kind regards, The STCW.online team

Posted 2 years ago

“- was missing some information I needed for the test. - not executed very interesting”

Helpful Report

Posted 2 years ago

Dear Anonymus, we are sorry you feel disappointed. As we constantly strive to improve our services we would appreciate it if you could tell us some more regarding the "missing information" of the Security Awareness course you took. We look forward receiving your input at assistant@stcw.online. Many thanks, The STCW.online team

Posted 2 years ago

“Helo.. I already give a review of your course. 1. My ID certificates can not verified and I already report that but not solve till this moment. Please solve this problem as soon as possible. 2. My name at Certificates are wrong. There is should be "Dwi Bagus Martono" not only "Dwi Martono". Please solve this problem as soon as possible. 3. My certificate is no have expiry date. Please solve this problem as soon as possible. Regards, Dwi Bagus Martono”

Helpful Report

Posted 2 years ago

“I have a course payed for and downloaded. However was interrupted by work, therefore could not complete the course. It has been a week and after mailing in I can not get hold of anyone to help me with a new link for the course, even after calling.”

Helpful Report

Posted 2 years ago

“Very Best”

Helpful Report

Posted 2 years ago

“I don't recomend this, please don't waste your money. Always find offline which has more value and you won't be looted for a piece of paper.”

Helpful Report

Posted 2 years ago

Good day, We sorry you feel that way. Gaining certification is mostly mandatory to work at sea. Being able to take these courses online is a convenient and cost effective method to obtain the certificates you need and approved by many flag states. Of course you are welcome to take the same courses offline at a physical institute but unfortunately many people don't have access to this and taking the course online is far better. If you have any advice you'd like to share with our team, please feel free to reach out to support at assistant@stcw.online. Have a great day, The STCW.online team

Posted 2 years ago

“Too many issues to overcome in order to access the courses. • Need to make sure you have certain internet restrictions turned off. I literally had to go to a different building with a different wifi router just to sign in and do my course! • Certain settings for different devices depending on how you want to access your course • Even after paying I still wasnt able to do my course until I made even more changes to my device settings • Couldnt access the app suggested to me to download my course to try and do it offline Thankfully the customer service team members I spoke to were quick to respond and very helpful. Fortunately for STCW.Online they are one of the only websites that offer online courses but it was terrible having to jump through so many hoops and then pay £80 for what is reality is a very basic online course. My thanks to Merel, who helped me access my online account and course”

Helpful Report

Posted 2 years ago

Good day, It does very rarely occur that someone has a hard time taking the course. In those rare cases, we do our best to help you out and I am glad I could help and resolve your problem in the end. Sorry for the inconvenience, we understand this can be frustrating. Congratulations on passing the course, we hope you have safe & good sailings! Kind regards, Merel

Posted 2 years ago

“The course is good and handy. But there is zero communication. It was announced that I could request a stamped copy, I sent a request, but did not receive a response. So for now 2.”

Helpful Report

Posted 2 years ago

Good day, sorry you feel that way. We checked and you mailed us on 20 th of January at 09.00 hrs. A reply with instructions was mailed to you at 09.12 hrs explaining how to obtain a hard copy. We expect our mail may have ended up in your spambox or was blocked. To purchase a hard copy please got our FAQ page https://stcw.online/faq/ item no. 3. The STCW.online team

Posted 2 years ago

“The course was filled with bad grammar and formatting. Two of the questions in the test have the wrong answers. In the course slides it says 60-80% human error accidents where as test says 80-90%. Another question says engineering controls are not the best method to remove a hazard.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that the course was a disappointment. Your content related remarks will be reviewed by our development department. However, as our courses have been developed by various native speaking content specialists we would appreciate your feedback regarding bad grammar. Please be so kind as to mail assistant@stcw.online. Many thanks in advance and thank you for using STCW.online. The STCW online team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

STCW.Online Reviews