STCW.Online Reviews

Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.80

4.8 Rating 4,167 Reviews

97 %

of reviewers recommend STCW.Online

Company Reviews

Metrics

4.8

Based on 4,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting to the hard copy is extremely difficult paid no email on we will send. This is cost efficient and handy for courses but getting am official hard copy is very difficult”

Helpful Report

Posted 1 year ago

Hello Thomas We are sorry you had a bad experience with the postal service. Although we are a fully online training center we do understand that some participants prefer a hard copy instead of a PDF which they can print out themselves. However, despite using a Track and Trace for each envelope it occasionally happens that there are errors with this service. I hope you understand that postal services are beyond our control. Thank you for using STCW. online and safe sailing! Kind regards, The STCW.online team

Posted 1 year ago

“- was missing some information I needed for the test. - not executed very interesting”

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Posted 1 year ago

Dear Anonymus, we are sorry you feel disappointed. As we constantly strive to improve our services we would appreciate it if you could tell us some more regarding the "missing information" of the Security Awareness course you took. We look forward receiving your input at assistant@stcw.online. Many thanks, The STCW.online team

Posted 1 year ago

“Helo.. I already give a review of your course. 1. My ID certificates can not verified and I already report that but not solve till this moment. Please solve this problem as soon as possible. 2. My name at Certificates are wrong. There is should be "Dwi Bagus Martono" not only "Dwi Martono". Please solve this problem as soon as possible. 3. My certificate is no have expiry date. Please solve this problem as soon as possible. Regards, Dwi Bagus Martono”

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Posted 1 year ago

“I have a course payed for and downloaded. However was interrupted by work, therefore could not complete the course. It has been a week and after mailing in I can not get hold of anyone to help me with a new link for the course, even after calling.”

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Posted 2 years ago

“Very Best”

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Posted 2 years ago

“I don't recomend this, please don't waste your money. Always find offline which has more value and you won't be looted for a piece of paper.”

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Posted 2 years ago

Good day, We sorry you feel that way. Gaining certification is mostly mandatory to work at sea. Being able to take these courses online is a convenient and cost effective method to obtain the certificates you need and approved by many flag states. Of course you are welcome to take the same courses offline at a physical institute but unfortunately many people don't have access to this and taking the course online is far better. If you have any advice you'd like to share with our team, please feel free to reach out to support at assistant@stcw.online. Have a great day, The STCW.online team

Posted 2 years ago

“Too many issues to overcome in order to access the courses. • Need to make sure you have certain internet restrictions turned off. I literally had to go to a different building with a different wifi router just to sign in and do my course! • Certain settings for different devices depending on how you want to access your course • Even after paying I still wasnt able to do my course until I made even more changes to my device settings • Couldnt access the app suggested to me to download my course to try and do it offline Thankfully the customer service team members I spoke to were quick to respond and very helpful. Fortunately for STCW.Online they are one of the only websites that offer online courses but it was terrible having to jump through so many hoops and then pay £80 for what is reality is a very basic online course. My thanks to Merel, who helped me access my online account and course”

Helpful Report

Posted 2 years ago

Good day, It does very rarely occur that someone has a hard time taking the course. In those rare cases, we do our best to help you out and I am glad I could help and resolve your problem in the end. Sorry for the inconvenience, we understand this can be frustrating. Congratulations on passing the course, we hope you have safe & good sailings! Kind regards, Merel

Posted 2 years ago

“The course is good and handy. But there is zero communication. It was announced that I could request a stamped copy, I sent a request, but did not receive a response. So for now 2.”

Helpful Report

Posted 2 years ago

Good day, sorry you feel that way. We checked and you mailed us on 20 th of January at 09.00 hrs. A reply with instructions was mailed to you at 09.12 hrs explaining how to obtain a hard copy. We expect our mail may have ended up in your spambox or was blocked. To purchase a hard copy please got our FAQ page https://stcw.online/faq/ item no. 3. The STCW.online team

Posted 2 years ago

“The course was filled with bad grammar and formatting. Two of the questions in the test have the wrong answers. In the course slides it says 60-80% human error accidents where as test says 80-90%. Another question says engineering controls are not the best method to remove a hazard.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that the course was a disappointment. Your content related remarks will be reviewed by our development department. However, as our courses have been developed by various native speaking content specialists we would appreciate your feedback regarding bad grammar. Please be so kind as to mail assistant@stcw.online. Many thanks in advance and thank you for using STCW.online. The STCW online team

Posted 2 years ago

“Hi there, just a couple of points to feedback on. - A couple of the test questions that were true/false answers had an additional third option that was blank. I have photos I can send over if this is any help? - On the test, one of the questions asked if the passenger was allowed back to his/her cabin to collect medicine. The correct answer was no, except if there was an announcement. Nowhere in the training material could I find where it stated this? I could find where it said that they could not return, but not the extra bit about the announcement. There was a similar question about retrieving warm clothes. - One of the questions on the test asked about selecting a 'prominent position'. To help the learner on their journey, it would be helpful to reference this phrase in the training material. - Another of the questions on the test asks about abandoning from a tilting ship. I could not find information in the training material to help answer this question? - On chapter 6 page 2, when you click the previous button it takes you back to chapter 5 page 17. The same happen on chapter 6 page 3. I hope this feedback finds you well.”

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Posted 2 years ago

Thank you for your feedback! Our exam questions are generated from the provided training materials and videos. We are continuously working on bettering our service. Thank you again for the detailed review, we will take this into consideration. Kind regards, The STCW.online team

Posted 2 years ago

“5 stars !!!”

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Posted 2 years ago

“Could not get this course to work, Emailed twice for assistance did not get any replies, had to down load an old Browser to get it to work in the end, would not use this company again. Course was OK once got it working no other issues just lack of help when needed, try having some real people on yore help section.”

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Posted 2 years ago

Hello David, thank you for leaving your comment and sorry you had a bad experience. Our courses start by opening a new window and sometime the user's settings are set to disable this. We have checked our ticket system and you mailed us the error message November 17th and 18th. In both cases the response time of our support desk was within 2 hours. Therefore, we presume that our mails might have ended up in your spam box. Fortunately, you managed which is good to hear!

Posted 2 years ago

“Some of the questions didn’t seem to be covered in the presentation meaning you had to just guess.”

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Posted 2 years ago

Thank you for your feedback. Our Passenger Safety, Cargo Safety and Hull Integrity course is according to the IMO model course and is approved by the Liberian Shipping Inspectorate (LISCR). However, as we always strive to improve the content of our courses we would be more than pleased if you could share your findings with us. Please mail them to assistant@stcw.online or call us! Thank you.

Posted 2 years ago

“Took 2week plus to sort log in. Course is only recognised by liberia so it is of nouse to us who need it to keep marine license”

Helpful Report

Posted 2 years ago

Thank you for your review! Our courses are immediately accessible after signing on. We have two Security Awareness courses. One Liberia (LISCR) approved and Panama accepted (amongst many other countries) and a Netherlands/EU approved and MCA accepted one. Your employer chose to enlist you on the first one. Hope this clarifies

Posted 2 years ago

“The security awareness course was short and superficial, and besides the definitions of the different security officers and their responsibilities, that could just as easily have been googled, it didn’t bring much new information to the table — it should be obvious that suspicious activities should be reported. If I had paid for this course with my own money, I would have wanted them back.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the content of the course was a disappointment to you and hope that in the future you will find another source to meet your demands. Our development department does its best to provide courses for seafarers of all nationalities and educational backgrounds. And our courses have been approved by Shipping Inspectorates of various flag states. The number of positive reviews gives us confidence that we are doing a good job. The STCW.online team

Posted 2 years ago

“I found 40 euro for this course to be excessive and unwarranted.”

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Posted 3 years ago

Hello Prudence, We are sorry you feel that way. Our aim is always to keep our quality/pricing ratio competitive. But we thank you for using STCW.online and wish you all the best!

Posted 3 years ago

STCW.Online is rated 4.8 based on 4,167 reviews