Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.77

“Took too long get support for not being able to log in. Log in infrastructure wasn’t good at all and I heard multiple complaints from other people.”

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Posted 14 hours ago

Hello Willem, sorry you feel you had a bad experience. Our support normally responds within 30 minutes and try to solve any query as soon as they can. Hope to see you back and wish you safe sailing! Kind regards, John & STCW.online team

Posted 14 hours ago

“The materials and videos are very out of date.”

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Posted 2 months ago

Thank you for your review. Although some material may give an impression to be 'outdated', the content is still very relevant for gaining knowledge regarding maritime disasters. For instance, the Costa Concordia disaster was used as a case study in the course you took. Although this event took place in 2012 it is still considered as a showcase for Crowd and Crisis Management training on board ships. Thank you for using STCW.online and safe sailing! Kind regards, John & STCW.online team

Posted 2 months ago

“Some questions on the assessment are quite debatable and different answers could be considered correct. Some parts in the course are not clear why it in the course and the questions in the course are strange attention questions. Not worth the 80 odd dollars...”

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Posted 2 months ago

Hello Heiko, Thank you for your review. Sorry the course did not meet your expectations. All content is according the IMO modelcourse and has been audited and approved by the Shipping Authority. But we always strive to improve and you could do us a great favor by emailing the errors you have ran into. Please mail them to assistant@stcw.online. Many thanks and hope to see you back! Best regards, John and the STCW.online team

Posted 2 months ago

“To easy, ridiculous”

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Posted 2 months ago

Good day Anonymous, Sorry you found our Safety Officer course ridiculous. This course has been developed in close cooperation with several shipping companies in the Netherlands and Sweden and meets the requirements of IMO. Hope to see you back and safe sailing! Best regards, John & STCW online team

Posted 2 months ago

“The site is not explained properly and is confusing, and it is also way too expensive!”

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Posted 2 months ago

Thank you for your review Sven. We are sorry you had problems navigating our website. We hope to see you back and wish you safe sailing! Kind regards, John & STCW.online team

Posted 2 months ago

“The course is overpriced. There should be more visuals and audio. Most of the course is only slides with text. The assessment contains questions or possible answers to a question that were not covered in course.”

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Posted 5 months ago

Hello Leandri, we are sorry you feel that way. After doing some research you may find that our pricing is quite competitive. The template we have chosen ensures accessibility for most nationalities whereby English is not their native language. Having said this, we always strive for improvement and would be grateful if you could specify items which should be taken into consideration. Please mail them to assistant@stcw.online. Many thanks in advance and kind regards, The STCW.online team

Posted 5 months ago

“You need to change some of the questions as many are hugely misleading and trick questions - particuallry the ones where there are multiple answers. There is also questions that include content and require asnwers of how to deal with situations that you dont even cover or state e.g if someone can go and get there medicind in an emergency you dont cover that? you allow people to go get warmer clothes but not medicine? yet you also say in one of the videos that if soemoone isnt going towards the muster point that you guide them in the correct way, very confusing when you dont cover stuff in the training and then ask questions about them. also alot of the questions dont actually even make sense e.g soemthing about what shows an effective response to an emergency? just think its bad english, what does that even mean - it should be more like what would allow for an effective response in an emergency !”

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Posted 6 months ago

Dear Anonymus, thank you for your review and sorry the course did not meet your expectations. FYI. All our courses have been developed by specialists with extensive maritime background. Furthermore they have been audited and approved by several governmental shipping inspectorate's. Therefor they meet the standards set out in the IMO modelcourses (International Maritime Organization. Hope this clarifies and kind regards, John, STCW online team.

Posted 6 months ago

“Getting to the hard copy is extremely difficult paid no email on we will send. This is cost efficient and handy for courses but getting am official hard copy is very difficult”

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Posted 7 months ago

Hello Thomas We are sorry you had a bad experience with the postal service. Although we are a fully online training center we do understand that some participants prefer a hard copy instead of a PDF which they can print out themselves. However, despite using a Track and Trace for each envelope it occasionally happens that there are errors with this service. I hope you understand that postal services are beyond our control. Thank you for using STCW. online and safe sailing! Kind regards, The STCW.online team

Posted 7 months ago

“- was missing some information I needed for the test. - not executed very interesting”

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Posted 9 months ago

Dear Anonymus, we are sorry you feel disappointed. As we constantly strive to improve our services we would appreciate it if you could tell us some more regarding the "missing information" of the Security Awareness course you took. We look forward receiving your input at assistant@stcw.online. Many thanks, The STCW.online team

Posted 9 months ago

“Helo.. I already give a review of your course. 1. My ID certificates can not verified and I already report that but not solve till this moment. Please solve this problem as soon as possible. 2. My name at Certificates are wrong. There is should be "Dwi Bagus Martono" not only "Dwi Martono". Please solve this problem as soon as possible. 3. My certificate is no have expiry date. Please solve this problem as soon as possible. Regards, Dwi Bagus Martono”

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Posted 9 months ago

“I have a course payed for and downloaded. However was interrupted by work, therefore could not complete the course. It has been a week and after mailing in I can not get hold of anyone to help me with a new link for the course, even after calling.”

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Posted 1 year ago

“Very Best”

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Posted 1 year ago

“I don't recomend this, please don't waste your money. Always find offline which has more value and you won't be looted for a piece of paper.”

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Posted 1 year ago

Good day, We sorry you feel that way. Gaining certification is mostly mandatory to work at sea. Being able to take these courses online is a convenient and cost effective method to obtain the certificates you need and approved by many flag states. Of course you are welcome to take the same courses offline at a physical institute but unfortunately many people don't have access to this and taking the course online is far better. If you have any advice you'd like to share with our team, please feel free to reach out to support at assistant@stcw.online. Have a great day, The STCW.online team

Posted 1 year ago

“Too many issues to overcome in order to access the courses. • Need to make sure you have certain internet restrictions turned off. I literally had to go to a different building with a different wifi router just to sign in and do my course! • Certain settings for different devices depending on how you want to access your course • Even after paying I still wasnt able to do my course until I made even more changes to my device settings • Couldnt access the app suggested to me to download my course to try and do it offline Thankfully the customer service team members I spoke to were quick to respond and very helpful. Fortunately for STCW.Online they are one of the only websites that offer online courses but it was terrible having to jump through so many hoops and then pay £80 for what is reality is a very basic online course. My thanks to Merel, who helped me access my online account and course”

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Posted 1 year ago

Good day, It does very rarely occur that someone has a hard time taking the course. In those rare cases, we do our best to help you out and I am glad I could help and resolve your problem in the end. Sorry for the inconvenience, we understand this can be frustrating. Congratulations on passing the course, we hope you have safe & good sailings! Kind regards, Merel

Posted 1 year ago

“The course is good and handy. But there is zero communication. It was announced that I could request a stamped copy, I sent a request, but did not receive a response. So for now 2.”

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Posted 1 year ago

Good day, sorry you feel that way. We checked and you mailed us on 20 th of January at 09.00 hrs. A reply with instructions was mailed to you at 09.12 hrs explaining how to obtain a hard copy. We expect our mail may have ended up in your spambox or was blocked. To purchase a hard copy please got our FAQ page https://stcw.online/faq/ item no. 3. The STCW.online team

Posted 1 year ago

“The course was filled with bad grammar and formatting. Two of the questions in the test have the wrong answers. In the course slides it says 60-80% human error accidents where as test says 80-90%. Another question says engineering controls are not the best method to remove a hazard.”

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Posted 1 year ago

Thank you for your review and we are sorry to hear that the course was a disappointment. Your content related remarks will be reviewed by our development department. However, as our courses have been developed by various native speaking content specialists we would appreciate your feedback regarding bad grammar. Please be so kind as to mail assistant@stcw.online. Many thanks in advance and thank you for using STCW.online. The STCW online team

Posted 1 year ago

“Hi there, just a couple of points to feedback on. - A couple of the test questions that were true/false answers had an additional third option that was blank. I have photos I can send over if this is any help? - On the test, one of the questions asked if the passenger was allowed back to his/her cabin to collect medicine. The correct answer was no, except if there was an announcement. Nowhere in the training material could I find where it stated this? I could find where it said that they could not return, but not the extra bit about the announcement. There was a similar question about retrieving warm clothes. - One of the questions on the test asked about selecting a 'prominent position'. To help the learner on their journey, it would be helpful to reference this phrase in the training material. - Another of the questions on the test asks about abandoning from a tilting ship. I could not find information in the training material to help answer this question? - On chapter 6 page 2, when you click the previous button it takes you back to chapter 5 page 17. The same happen on chapter 6 page 3. I hope this feedback finds you well.”

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Posted 1 year ago

Thank you for your feedback! Our exam questions are generated from the provided training materials and videos. We are continuously working on bettering our service. Thank you again for the detailed review, we will take this into consideration. Kind regards, The STCW.online team

Posted 1 year ago

“5 stars !!!”

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Posted 1 year ago

“Could not get this course to work, Emailed twice for assistance did not get any replies, had to down load an old Browser to get it to work in the end, would not use this company again. Course was OK once got it working no other issues just lack of help when needed, try having some real people on yore help section.”

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Posted 1 year ago

Hello David, thank you for leaving your comment and sorry you had a bad experience. Our courses start by opening a new window and sometime the user's settings are set to disable this. We have checked our ticket system and you mailed us the error message November 17th and 18th. In both cases the response time of our support desk was within 2 hours. Therefore, we presume that our mails might have ended up in your spam box. Fortunately, you managed which is good to hear!

Posted 1 year ago

“Some of the questions didn’t seem to be covered in the presentation meaning you had to just guess.”

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Posted 1 year ago

Thank you for your feedback. Our Passenger Safety, Cargo Safety and Hull Integrity course is according to the IMO model course and is approved by the Liberian Shipping Inspectorate (LISCR). However, as we always strive to improve the content of our courses we would be more than pleased if you could share your findings with us. Please mail them to assistant@stcw.online or call us! Thank you.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

STCW.Online Reviews