STCW.Online Reviews

Name: STCW.Online
Address: Brielselaan 85, Rotterdam, South Holland
Rating: 4.80

4.8 Rating 4,561 Reviews

97 %

of reviewers recommend STCW.Online

Company Reviews

Metrics

4.8

Based on 4,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm supposed to do 2 courses and the one other course link says it was opened already i could not do. I send an email and I did not get a response, I tried calling the number does not exist. Rethabilekhashane@yahoo.com”

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Posted 1 month ago

“Course is super Old. It needs to have a renewed version of it. Should be up dated after few years”

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Posted 1 month ago

“You cabt tick the correct answer your ticks are confusing”

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Posted 3 months ago

“To expensive and is low on information”

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Posted 3 months ago

“Although I was happy to find this course, I found many issues. A major one is that you cannot go backwards in the course. You cannot redo it once it is done. Maybe you can, but then it is not clear at all how to, as I could not find it. 79 € for a one time experience is very expensive for an on-line course. Because of this I was very disappointed.”

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Posted 3 months ago

“Good Day! As an officer with more than 20 years of sea service i count all these "mental" courses as some kind of hypocrisy coz we live in a world of commercial pressure with all these consequences arising thereafter.It does not mean that it was always so bad but money is the first issue there.I have said enough and i will not go in details because my opinion will change nothing .”

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Posted 5 months ago

“The course is out dated. Many statistics from 2018 and references to technology that is no longer or at least now infrequently used on modern vessels. 2 stars because it was a very easy and streamlined process to buy, enroll and complete the course online.”

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Posted 6 months ago

“Very expensive and quite repetitive. I’ve learned almost nothing new. At the beginning you just get showed Movie Trailers and not even all in English. The test are way to easy.”

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Posted 7 months ago

Dear Anonymus, I'm sorry to hear that, but I appreciate you taking the Security Awareness course. This course is recognized and accepted in Europe, the UK, and many other regions worldwide. Approval is granted by authorities only after thorough reviews and audits. Our pricing is highly competitive, and the content fully aligns with the IMO model course standards, ensuring quality without unnecessary repetition. We wish you safe sailing, Best regards, John STCW.online team

Posted 7 months ago

“the video content is very old and outdated in many cases you should look to upgrade your content.”

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Posted 7 months ago

Hello Luke, Thank you for your feedback, and we’re sorry to hear about your concerns. All our approved courses undergo thorough audits by various content experts and Shipping Inspectorates. For them, the age of the content is not a concern as long as the training effectively conveys its intended message. While incidents like the Herald of Free Enterprise and the Costa Concordia tragedy occurred some time ago, their causes and outcomes remain highly relevant from a learning perspective. We wish you safe sailing, Best regards, john and STCW.online team

Posted 7 months ago

“We spent so much money on this course, and it was less than an hour long. The course fee does not correlate to the course contents.”

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Posted 8 months ago

Hello Theron, I'm sorry to hear you feel that way, but it's great to know you completed two courses and are a quick learner. Both courses are officially approved by the government and are mandatory for all seafarers. After some research, I believe you'll find our pricing quite competitive. Wishing you a wonderful Christmas and a Happy New Year, and we hope to see you again soon! Safe sailing, John and STCW.online team

Posted 8 months ago

“I believe placing sound on the presentation will make it easier to understand (reading sound).”

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Posted 9 months ago

Hello Elinor, thank you for your comment, We understand what you are saying but synchronizing the text with a voice-over has been tested in the past. Most of our users however found this annoying, not adding to a smooth experience. Safe sailing Kind regards, John & STCW.online team

Posted 9 months ago

“The first course went well, but I am not happy with the display of my name in the certificate, how can I correct it, also I paid for crisis management and I am having trouble logging in, kindly assist”

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Posted 11 months ago

Hello Ons, after a course is completed you cannot change your personal details anymore in case you made a spelling error. This is to avoid possible fraudulent action. But we can change your details straight away. Just mail the correct info to us at assistant@stcw.online and we will take care of it. Kind regards, John & STCW.online team

Posted 11 months ago

“hi, the course was more then great, but I much struggle to find ,how to start de course, was not start button anywhere, I pres all options I found on display , I check on you tube , there was no such information, how to start the training, beside of this I entered on the platform and payd the course second part of the day , after I paid I could see my course and payment was available just for that day and, J panic when I see I couldn't start the course and my availability of the course it will expire end of the day , anyway all good in the end somehow I found a way to start , the ideea us : it was much easier if was a way to read how this platform works, if I can log off and when I can restart what I did and what about this expires dead line”

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Posted 11 months ago

Hello Ionel, Sorry to hear you had a bad experience. A pity you did not contact our support department as they would have dealt with it on the spot. Note: After payment our courses remain accessible for 365 days. Good thing to hear you finally managed. Safe sailing and kind regards John & STCW.online team

Posted 11 months ago

“So expensive”

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Posted 11 months ago

Hello Nicholas, sorry to hear you find our courses expensive. Our goal is to offer quality training for an affordable price. If you would make a comparison you might find out our trainings are quit competitive. Hope to see you back and safe sailing! Kind regards, John & STCW team

Posted 11 months ago

“The course is pretty good but the process of paying and registration is horrible. The website needs to be improved.”

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Posted 1 year ago

Hello Anonymous, Sorry you had a bad experience during the payment process. Our payment platform supports all major creditcards and several other options to make payments go smoothly. Although this is the first time a complaint about the payment system has reached us we will investigate. Perhaps you will be so kind as to let us know which form of payment you have used and mail this to assistant@stcw.online. Thanks in advance! Safe sailing and kind regards, John and the STCW.online team

Posted 1 year ago

“The course was very user friendly but I did not find it very informative and was rather put off by having to watch Hollywood movie trailers as part of the course.”

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Posted 1 year ago

“The training is largely stigmatizing especially against people of African and Arab origin. A "pirate" always portrayed as "savage" black person and especially the photo of the "pirate" standing in front of a ship, of black skin and wearing a Kaffieh. The Kaffieh is the traditional Palestinian scarf and thus this image stigmatizes both blacks and Arabs (particularly Palestinians) as "savage" criminal pirates. STCW should be more considerate on what symbols and images to use in order not to stigmatize and criminalize those already constantly marginalized along racist lines.”

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Posted 1 year ago

“It does not work on iPhone .its not straight forward.its very expensive and some answers are not what I learnt onboard.”

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Posted 1 year ago

Hello Faith, we are sorry you had a bad experience. A large number of our students use an Apple device and it is only occasionally someone faces difficulties. A simple request to our supportteam solves these errors. We try to keep our pricing very competitive although we are aware the concept of expensive and cheap is very personal. We wish you safe sailing and kind regards, John & the STCW support team

Posted 1 year ago

“Took too long get support for not being able to log in. Log in infrastructure wasn’t good at all and I heard multiple complaints from other people.”

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Posted 1 year ago

Hello Willem, sorry you feel you had a bad experience. Our support normally responds within 30 minutes and try to solve any query as soon as they can. Hope to see you back and wish you safe sailing! Kind regards, John & STCW.online team

Posted 1 year ago

“The materials and videos are very out of date.”

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Posted 1 year ago

Thank you for your review. Although some material may give an impression to be 'outdated', the content is still very relevant for gaining knowledge regarding maritime disasters. For instance, the Costa Concordia disaster was used as a case study in the course you took. Although this event took place in 2012 it is still considered as a showcase for Crowd and Crisis Management training on board ships. Thank you for using STCW.online and safe sailing! Kind regards, John & STCW.online team

Posted 1 year ago

STCW.Online is rated 4.8 based on 4,561 reviews