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STCW.Online Reviews

4.8 Rating 2,618 Reviews

96 %

of reviewers recommend STCW.Online

Company Reviews

4.8

Based on 2,618 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not approved by MPA OR MCA ONLY LIBERIA NOT WORTH AT ALL”

Posted 1 month ago

Good day Rajesh, Sorry you feel that way but we find your review somewhat unfair as it clearly states on our website the Personal Safety and Social Responsibilities (PSSR) has been approved by Liberia and accepted by Panama (amongst many other countries). Wishing you safe sailing and kind regards, John & STCW support team

Posted 1 month ago

“I was expecting more about this course. It only covers the role of Safety Officer Onboard in very general terms. It does not go in deepth about the specific hazards and risks that can be found on vessels. I´m feeling disappointed because I did not learn anything new. This course does not worth what I have paid for it.”

Posted 2 months ago

Dear Nelson, thank you for your review and sorry to hear you are disappointed. Our Safety Officer Course has been developed in close cooperation with various passenger ship companies. We understand the background and former education is different for each participant. It is for that reason we try to keep our courses accessible to a wide audience and in line with IMO model courses and approval of various Shipping Inspectorates. I hope you understand, and we hope to see you back. Safe sailing! Kind regards, John & the STCW team

Posted 2 months ago

“Extremely expensive.”

Posted 4 months ago

Hello Fabricio, we are sorry you feel that way. The pricing of our courses is most competitive. But we are aware perception regarding expensive and cheap can depend on personal circumstances and living standards. Hope to see you back and safe sailing. Kind regards, the STCW.online team

Posted 4 months ago

“The course was very short and with not so much information. I think that kind of course should be cheaper.”

Posted 6 months ago

Hello Pena, The Crisis Management and Human Behavior course you took matches all the criteria set out in the IMO modelcourse and is approved by the Shipping Authorities (LISCR). We try to tailor our courses for all seafarers, no matter what their educational background or nationality is. So some will find the course easy where others will need more time to comprehend. Wishing you safe sailing, Regards, John, STCW.online

Posted 6 months ago

“This is just to take the money of people.”

Posted 6 months ago

Dear Jorge, sorry you think of us as a scam which is, to be honest, not fair. We have been in the maritime business for years and offer approved courses such as the Security Awareness course you took. Security Awareness training is mandatory for all seafarers and is offered through various maritime training institutes. Regards, John, STCW online team

Posted 6 months ago

“Two days ago I did the STCW and they told me they will Send me a link to download my Certified in PDF and untill now they Send me Nothing and Royal CARIBBEAN is asking me Why I m taking too long to upload mi Certified, I NEED IT, other wise I Can not will get on board, I Sent an email to the adress you have for support and some guy told me I have to pay 28 Euros for my Certified, if you are not gonna give me my Certified then give me back my money. alextuguia@gmail.com +529841150998”

Posted 7 months ago

Dear Romero Lopez, we are sorry you had a bad experience. We have checked and your Security Awareness certificate was mailed to you within 24 hours after completing the course. Perhaps something blocked this email or it might have ended up in your spambox. We have mailed your certificate again today. Please check your mail and spambox. Each participant is free to print their PDF certificate at any time. However, if someone requests a hard copy we have to charge 25 Euro's for handling, postage and Track & Trace. We hope to see you back and wish you safe sailing, Best regards, The STCW.online team

Posted 7 months ago

“The course is good if you want just a fancy certificate to look at. I'm rating it with one star because it is not recognized by the Portuguese Maritime Authorities as stcw certified. In order to Renew my CoC ETO I need all other stcw valid certificates such as Crowd Management, basic safety, first aid, etc . It happens that they do not recognize these online training courses as legit. Bottom line these training courses are not considered legit for legal matters in Portugal, it was a waste of money and time.”

Posted 7 months ago

Hello Marco Antonio, Thank you for your comment and congratulations passing your Crowd Management training. ETO (Electro Technical Officer) is a course we do not offer as it is a vocational training and cannot not be done online. Referring to the Portuguese Maritime Authorities is therefore irrelevant in this case. Kind regards STCW.online team.

Posted 7 months ago

“Terrible. As any other course, we are supposed to get the certificate after the exam, but not with this one. I don’t know if they think we don’t have nothing else to do, to make this exercise after passing the exam. I work already in a yacht and that’s already exhausting, and they make me do 10 pages exercise, take the time of the chief officer as well. I would NEVER recommend this course to anyone.”

Posted 9 months ago

“I have not yet received my certificate, is there any problem?”

Posted 9 months ago

Good day, sorry to hear and we checked our system. You passed the course on the 7th of July and your certificate was mailed to you the same day. Perhaps something blocked your mail or it might have ended up in your spam box. A simple mail to assistant@stcw.online instead of a 1 start review would have been nice as we take customer service seriously. Kind regards, STCW.online team.

Posted 9 months ago

“Not been able to attend a course for the link expires before I was able to finish”

Posted 1 year ago

Hi Nico, Thank you for your review. We really appreciate it as it helps us to improve. We have taken your feedback and released an update which fixes this problem and makes navigating our platform a lot easier. We apologise for the inconvenience you experienced. Kindest regards, The STCW.online team

Posted 10 months ago

“Easy money for you! Congrats! It's the second time I have to pay you for the same obvious contents.”

Posted 1 year ago

“¿Cómo pueden cobrar 59 USD por un “curso” de 10 minutos?”

Posted 1 year ago

Good day, I will answer in English if that is okay. You surprised us somewhat and after checking our LMS system, which records the training time, it showed you were engaged for just over one hour. We thank you for using STCW.online. Best regards and safe sailing The STCW.online team.

Posted 1 year ago

“Completely old and unnecessary slides with many overlaps between courses. My impression was that it was a poor try to get money quickly and easily with no intend to teach the important safety measures. It was really ridiculous what you did there!”

Posted 1 year ago

“I used two different computers and three browsers that failed and failed even when I followed the instructions. It seems the videos may be causing browsers to reject the system. I finally got it working with Microsoft Edge but Yahoo, Mozilla Firefox and Chrome I never got them to work on either computer. i also used the internet on the boat and at the hotel. The system when operating was fine and apart from two slightly. It was very stressful as i needed my renewed seaman's book”

Posted 1 year ago

Good day, We’re sorry to hear you had a bad experience! Our courses start by opening a new window, this may have been prevented by default settings on your devices. Our FAQ page or support team can advise which settings normally need to be changed to deal with any issues. Alternatively, our online courses can also be followed offline by downloading our App. Our support team is always standing by to help you! Kind regards, The STCW online team

Posted 1 year ago

“Complete nightmare trying to access the course. The advice given in the email doesn’t work as I tried different settings and un blocking cookies and still didn’t work. For iPad uses gives a link which leads to the App Store when you download the app the app asks for a domain name which you do not give in your instruction email. I spent more time trying to access the course than doing the course. Really frustrating and poor service….would never use again.”

Posted 1 year ago

Good day, sorry to hear you had a bad experience. A course starts by opening a new window which is prevented by default on most Apple devices. Changing a few simple settings as suggested by our support team and the FAQ page normally deals with this issue. Our online courses can also be followed offline after downloading our App. The required domain for login can be found together with the instruction on our FAQ page. And if in doubt, there is always our quick response support team standing by to help you. Kind regards, the STCW online team.

Posted 1 year ago

“Good morning, unfortunately is very difficult to get the certificate, is already 5 days and I don't received yet the mail whit my ceerigivate, the proces is to slow, and y you offered the document in 24 hours. I hope you can do it better”

Posted 1 year ago

Good morning Subia, I'm sorry you have had a bad experience, we try hard to make sure things run smoothly. Your certificate was released to you on the 13th October. You should be able to find it in your academy profile. I've also sent you an email privately with your certificate attached. Kind regards, The STCW.online team

Posted 1 year ago

“for my seafarer safety certificate I paid almost £50 to watch a movie trailer about pirates, and the graphic design for the powerpoint was awful. I hope that money went towards graphic design courses”

Posted 1 year ago

“Basically, you pay for having the papers and that's it. The course is super bad. The fact that this is approved by the NE/EU is embarrassing. The costumers service tho is very professional, kind and friendly. I had a problem and they were very helpful”

Posted 1 year ago

Good day. Dear Anonymous, we are sorry that you feel disappointed. The Security Awareness course you took meets the international IMO standard and is indeed approved by the Netherlands authorities. Netherlands/EU-approved STCW certificates meet the highest standards in the world and are accepted on a global scale. But STCW.online is always open to suggestions. Please let us know what we can do to improve this course. Thank you in advance for your time! Kind regards, STCW.online

Posted 1 year ago

“I was not satisfied with the course. The course was very short, some basic messages came across, but it was lacking indepth knowledge. I was really surprised when I was already done with the course within 1 hour. I would have expected much more, especially when considering the price of 90 Euro. It is definitely not worth it. The other point of complaint concerns the multiple choise test. Several questions had NOTHING to do with the slides which I viewed beforehand. This is absolute nonsense, because that is no learning effect, just frustrating.”

Posted 2 years ago

Good day Anonymous, Thank you for sharing your personal opinion. We are sorry that you had a bad experience and the course did not live up to your expectations.

Posted 2 years ago

“I don’t have my certificate”

Posted 2 years ago

Hello Sophie, We are sorry that you did not receive your certificate. After completing the test you should have received a download link immediately. Perhaps it ended up in your spambox. We have mailed your certificate today. We apologize for the inconvience. And if you have any problems in the future with one of our courses, just mail us and we will give our full support! Thanks for using STCW.online.

Posted 2 years ago

STCW.Online is rated 4.8 based on 2,618 reviews