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Steven Brown Art Reviews

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

Company Reviews

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother bought me two cushions, which were quite expensive at £25 each. They took two weeks to arrive and when they did I loved them. They were the butterfly design, which is lovely. However, within four months the fabric had bobbled. The fabric is very poor quality. I imagine they are made in China, which is why they took so long to arrive. How much do you think it cost to produce the fabric (which was rubbish)? How much would it cost to ship to the UK? If it cost £2 to produce (honestly cannot believe it costs more than that) then someone is making a great profit! I would definitely not buy another product from Steven Brown Art because the quality is dire.”

Posted 5 years ago

“my wife a big fan of his has bought at lease 8 prints from him,the last one was so big that it did not fit in our living which she donated to chas.so i decided to buy here a tea mug of the same print as a surprise for her birthday which cost me £4.99 for delivery.when i came home from work the package had been left at my neighbours,who passed it to my wife so when i came in the whole street new what i bought the wife as s brown art is written all over the package.so dont buy a surprise present if you are not in your address alone.”

Posted 5 years ago

“Well to start the delivery took 3 weeks, I emailed and was told it was royal mail's fault and that they would be resent, I made the point that I wanted my delivery charges refunded which, was listened to and refunded to me. I specifically used the Facebook messenger service and had to deal with a very deflective woman who kept telling me that my delivery was being looked into and at one point said it wasn't their fault that I didn't have goods I paid for, and this was definitely a theme through our conversations. I sadly have the feeling that had I not made the point about delivery charges and having my items sent on a secured delivery service (as they should have been considering the value of the purchase), that if not brought up they would have been overlooked which is quite telling overall. The online tracker they use has 0 information, at least it did for me. The company has many split reviews and I can completely understand that, the service wasn't good, and having to state the obvious to someone who should know better is frustrating and makes the company look like every other company that doesn't want to accept responsibility for problems caused by them unless they absolutely have to. This wasn't a good experience at all and when I asked for a refund as the 2nd delivery had also turned up late, they ignored the request and put me in a position whereby I had to accept delivery. Overall not impressed And to top it off the "prints" are more like posters on thicker paper the definition I. The images isn't very high quality compared to the original asking price of the prints. Shame as some of the designs are the exact style I like Oh well live and learn”

Posted 5 years ago

“Bought a print which I love, but, cannot find a suitable frame to fit. Buying a framed print was far too expensive. Any suggestions?”

Posted 5 years ago

“service. I ordered 5 items and all were great quality and lovely designs/colours. Unfortunately I had misjudged the colour of the massive canvas, and it didn't suit my room. I asked for a straight exchange but they refused as I was a) just outside the refund period (I had been away) and b) they only do exchanges on damaged items. I emailed back to ask if they would relax their policy as an exchange wouldn't cost them anything with me paying postage. No reply. I emailed again. No reply. Tried once more. No reply. Given that they answered my first email promptly, they are obviously ignoring me. We've got your money, now get lost. It's such a shame when a company treats customers like that. I bought the items on sale, but it was still a lot of money for me. The refusal to answer is more aggravating than the refusal to exchange; they can't even be bothered to explain. I've worked in retail for over 30 years, and I've always tried to help my customers as much as possible. Doing an exchange in this case would not have left the company out of pocket and would have left them with a very happy customer. Instead here I am leaving a negative review and warning prospective online buyers - don't buy from this company. Also, look at the percentage of poor reviews on here.”

Posted 6 years ago

“We ordered a large canvass, over excited about the black Friday pricing. When it arrived I was immediately disappointed, the print was of poor quality, blurred and fuzzy looking and only looked nice from a long distance away. We're going to return the item as, as much as we love the McCoo's its not worth the price paid for a print copy, even at discount.”

Posted 6 years ago

“Ordered Angus McCoo painted on wood.......Angus has a third eye due to a knot showing in the wood....have complained but received no response to my complaint........in a word....unprofessional set up......”

Posted 6 years ago

“I have admired these for a while and decided to treat myself to a 30x30 canvas when on offer for £75 (glad I didn't pay full price) when it arrived a day later than expected and I opened I feel it looks cheap and it is not very tight over the frame and overlap is not even, let's hope the cushions I ordered are better quality and hopefully the canvas looks better when on wall, very disappointed”

Posted 6 years ago

“No goods no contact despite repeated emails no refund absolutely abysmal. Avoid at all costs”

Posted 11 months ago

“Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑”

Posted 1 year ago

“Placed an order 7 weeks ago but it never arrived. Contacted customer services who sent a replacement order which didn't arrive either! Shipping info has never updated and Royal mail seem to be still waiting on the parcels so I have doubts if they were ever even dispatched in the first place. They didn't respond to numerous emails and messages and each time I rang customer services they promised to get back to me with updates but never did. Absolutely abysmal customer service. Going to attempt to get a refund now as I don't think my order will ever arrive. Wish me luck... 😕”

Posted 1 year ago

“I spoke on live chat. Customer service is disappointing. I have never had such bad customer service from any other shop. They just want your money and don’t care after that! I will never buy from them again. Still waiting for manager to get in contact with me, if they ever do! I gave them one star as there isn’t an option for no stars.”

Posted 2 years ago

“The customer service is awful, they are breaking the law but their Customer Service Manager refuses to check this out:- Under the UK consumer law you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person. The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund. If you paid for standard delivery when you bought something, the seller has to refund this if you return it. Steven Brown is refusing to adhere to this. Please if you return something and dont get a full refund - log this with your credit card company and also with https://www.citizensadvice.org.uk/. They are currently looking into this and the more people it affects the better. I can imagine they have retained 1000's of delivery fee illegally.”

Posted 2 years ago

“Customer services is very poor. I purchased a large canvass and noticed it was a miss print and the ears were chopped off. Despite being a regular customer who has purchased 11 prints and canvases they refused to replace the miss printed canvas. Needless to say they have lost my future custom and I will never recommend to anyone again. Totally disgusting attitude from this company.”

Steven Brown Art 1 star review on 5th June 2021

Posted 2 years ago

“I ordered wireless ear phones and a pack of three face masks. It said 10 to 14 days to arrive, headphones arrived on the 13th day, that's fine as in expected time. The face masks on the other had took nearly 4 weeks and 4 emails. 2 emails were polite and asked them when I would get the masks, but both times I had a standard and what seem to be an automated email back as both times they were identical emails which said they would be with me soon as coming from a different factory. After a futher week I sent a 3rd email asking when I would recieve the masks and if I didnt hear from an actual human I would go mad and demand to have a refund. To that I got an email saying they were looking in to it... but found myself asking a 4th time and that I wanted my money back. I had an apology from them and would get dispatch details soon. They never emailed me again I literally had dispatch details from the courier to say they would be delivering next day. So then I get the masks, they are absolutely huge, to the point they cover a full face and not even made nice to fit nose and mouth properly. So all in all I am certainty not impressed what so ever and will I bother to buy anything else from them.... NO! Appalling service. I wish I had read reviews before I placed the order!”

Posted 3 years ago

“brought the canvas for a Christmas present, order took almost 3 weeks to arrive (spent two days trying to locate it as it had been left with a neighbour!) unfortunately the present i ordered came on 15th December, given that Christmas is 25th i gave them the gift on the 25th!!! The recipient did not like it so i wanted to arrange a return, i did not receive a response so i posted this anyhow, i was then informed that i have missed the cut off date and that i would also then have to pay for the postal costs back to me! Why is it okay for a company to take over 2 weeks to post things to you, but they do not provide you with that same grace in timescales for returns, especially given that this was a gift! (and had i ordered any later it was likely that it would not have arrived on time!) The reason for return was the fact that ive paid 60 quid for a canvas no bigger than a piece of paper! then factoring costs of postal back and then should i want my order returned a further £10 on top!!! so thats £80 for a canvas that i dont want!!!!! Wouldnt bother with customer service because they dont actually care... overall would i buy from this company again...nah overpriced for what it is (A PRINT!) and the lack of customer service means i wont be a returning customer”

Posted 3 years ago

“Placed an order recently and realised I already had one of the colouring books so I emailed them within 30 mins of placing the order to ask to change it. They would not have picked up the order till the next morning and have refused to change the book. I have spent well over £400 on purchases however that's my last. Customer services are shocking!!!”

Posted 3 years ago

“When you view the pictures up close, cheap canvasses and printing.. I personally don’t like the art, buy a canvas yourself and some acrylic paint. It’s like art for children? Going by what his staff suggest he’s not to be trusted to provide quality stuff.”

Posted 3 years ago

“I have bought numerous Steven Brown items over the years including a canvas, cutting board, 6 small mugs 3 large mugs, biscuit tin and have been pleased, but recently one of the smaller mugs has had a crack by the handle and was replaced no problem- now another mug has now gone with the same defect apparently these expensive mugs are not built to last and as I have had it 9 months I cant expect them to last. Well considering I have mugs and other porcelain and China items which have lasted up to one hundred years -I believe I have a faulty batch -the mugs are not stamped so quality, or lack of it, is the issue here. Ask anyone from the Potteries where quality is stamped. Very unhappy with the attitude of customer service. Apparently quality and safety do not matter or happy customers for that matter, shocking.”

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Posted 3 years ago

“Same as everyone else what disgusting service no sign of item they are conmen”

Posted 3 years ago

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Steven Brown Art is rated 2.7 based on 135 reviews