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Steven Brown Art Reviews

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

Company Reviews

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two large prints, waited the 10 or so days, still no prints, tracking number did not work, so contacted customer services, they then informed me my package was delivered the day previous, it had been left at my back door, as I was not in, considering I was in all day, and I live in a flat, on the 1st floor, with no back door, I SERIOUSLY have my doubts about their honesty, it seems this is a scam to steal our monies, and brings Steve Brown art into question. So DISAPOINTED”

Posted 6 years ago

“Ordered a purse.... nothing arrived, emailed there customer service dept, no answer, chased again, actually answered saying it was in post, chased again this time reply came back stating they were waiting for stock to come in !!! Hang on you said it had been posted...... was assured it would be with me within week.... 6 weeks after ordered got my money back”

Posted 6 years ago

“Ordered a Lewis McZoo print on the 28th of December and as of yet haven't received anything. I have phoned the store in Ayr a couple of times, the first time I was told that along with myself they couldn't track my package that the tracking information must be wrong but was assured it had been shipped. The second time I was informed that the shipping side of the company/store was on holiday over the festive season, but being someone who has work in the retail business to have a major part of the company off over this period where you would expect them to have at least a skeleton crew working on orders so there wouldn't be a backlog of orders/returns. That was on the 4th of January and surely a shipment coming from Ayr to Glasgow shouldn't take more than 2-3 days but my advice is if you want to get something from Steven Brown Art is to go to the shop in person because their shipping department is terrible.”

Posted 6 years ago

“Ordered a gift on the 5th December (money taken from bank account immediately) to arrive by the 16th December to give to a friend. Not received by the 15th and only despatched on the 14th December 2017 - the day I chased my order, coincidence?. Delivery cost £3.99. Have been told the website states 7-10 working days for delivery, I think they should re-phrase this to 7-10 working days for despatch. Their website is currently offering order by Saturday 16th of December for delivery in time for Christmas, I really wouldn't rely on this. I am so disappointed and feel very let down.”

Posted 6 years ago

“I ordered my product 2 weeks ago and as of yet it still hasn't been shipped to me. terrible customer service”

Posted 6 years ago

“Received a compact mirror I bought this as a Christmas present for a friend. I Will not be giving my friend this compact which can only be described as a piece of cheap and nasty tat . Very poor quality.”

Posted 6 years ago

“I don't like the pictures, fair enough. I had one bought for me, and was shocked at the price for the poor quality of the reproduction. It is little short of a scam, when you can by original artwork rather than glorified poster prints at this price.”

Posted 6 years ago

“Beautiful print - the 1st of many planned orders to decorate our new business premises, all was well until I requested a VAT invoice which they failed to provide with all the legally required information on even though I gave them the information they need to add on to it by law, simple things like their address! as a result if you're a business you can't claim the VAT back. Despite e-mails requesting a legally valid invoice they couldn't provide one and eventually rudely told that was all they could do. Extremely poor customer service and have reported them to HMRC for acting illegally. Also if you do order from them expect to get inundated with marketing e-mails every day!”

Posted 6 years ago

“I ordered 3 A3 portrait prints on Sept 12th 2017. A few days later i got an email to say they had been dispatched but i was unable to track the order with the reference number given. After 2.5 weeks i sent SB a mail asking what had happened to my order to be told that the supplier would redispatch... Now after 5 weeks I have received the order and only one of the 3 prints is correct. One of the prints is landscape and the wrong picture and another is just not the print i ordered. After 5 weeks of waiting i am far from happy...”

Posted 6 years ago

“Ordered a 30x30 canvas for my mother’s birthday while on a half price offer. It arrived and the image itself was beautiful, but the quality of the canvas was shocking. The image was stretched unevenly onto the edges of the canvas and there was also a chip out the edge. I complained and was advised they would send me a replacement and I could donate the faulty one to a charity of my choice. When I received the replacement I was shocked, it was worse than the original complaint. The Steven Brown signature was wrapping round the edge of the canvas this time. I complained again and received poor customer service. I think they really need to invest in a half decent supplier. The quality is cheap and nasty and most definitely not worth £150!! Really disappointed.”

Posted 6 years ago

“Well the reviews here dont look too good”

Posted 6 years ago

“I saw a promotion for prints on the 16th August 2017. I bought six. Delivery time said up to 7-10 days. It is now the 30th August and I have heard nothing. I sent a message on the 25th August and got no response. Yet my email is getting spammed with promotion after promotion. Feel completely ripped off. Wonderful word completely ruined with abysmal service.”

Posted 6 years ago

“I ordered two prints on the 13th August 2017 and am yet to hear why they havent been delivered. Very poor customer service”

Posted 6 years ago

“Very disappointed with the delivery time for these prints to arrive .I ordered these on 14 th of August now the 27th and still no prints. Customer service was poor and said I will just have to wait for them to arrive. Hope they are worth the wait.”

Posted 6 years ago

“Very disappointed with the poor customer service and delivery times. Just hope if my order ever arrives the prints make up for this unfortunate buying experience.”

Posted 6 years ago

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Steven Brown Art is rated 2.7 based on 135 reviews