StockX Reviews

Name: StockX
Rating: 1.80

1.8 Rating 383 Reviews

19 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Christopher

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

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126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RIP OFF TAKE YOUR MONEY First and last time dealing with StockX the shoes I sent in was brand new never been worn They canceled three pairs of shoes and took money from me they are a rip off they intentionally made up reasons to not buy shoes that was false and charge you a fee and send shoes back so they get money regardless it was a waste of time and money sending in only to get canceled Never will I use them again never will I recommend StockX to anyone they don’t deserve a recommendation or anything YES I AM VERY DISAPPOINTED IN THEIR SERVICE IN LITHIA SPRINGS”

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Posted 1 year ago

“I bought a pair of Nikes and needed to update my address (in Japan). But their system did not accept the street number. It's an easy bug to fix and I thought that because it's the 21st century, it would be easy for the company to update it. My mistake: 3 different attendants and zero solution. My purchase - which is still in their warehouse in Hong Kong, will be sent to the wrong country (!). All because they "can't" correct the address (DHL can)... Honestly? With so many more efficient competitors, why waste time with this company. I'm going to take a loss, but I learned my lesson: worst online company on the planet.”

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Posted 1 year ago

“My package said delivered and never was. I later found out it was returned back to sender because their carrier TForce didn’t deliver in my area. It’s been over 2 weeks since I placed my order and still haven’t received anything.”

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Posted 1 year ago

“It shows that the order was received and I did not receive it this is not the first time, very disappointed”

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Posted 1 year ago

“Shoes had been worn when I opened the package up. When I tried to send a return and replace request to StockX, my request didn’t go through.”

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Posted 1 year ago

“The shoes were fine, but my box was jacked up! I’m very disappointed in the flimsy box they chose to pack my shoes in. I like to store my shoes in the boxes without them looking bent up! The system won’t allow me to upload the pictures!”

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Posted 1 year ago

“DONT BUY OR SELL ON THIS APP! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM CUSTOMER SUPPORT IS ZERO HELP”

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Posted 1 year ago

“The pictured shoes were not even the same color as the shoes we received. I consider this a rip-off and I do not plan to even look at your products again. The price was outrageous to start with, and then to receive a different shoe is unacceptable.”

Helpful Report

Posted 1 year ago

“My first and last purchase from this awful site. The sneakers I purchased were not AT ALL authentic. They were inspected and passed by StockX “authentication professionals” but literally fell apart the very first time I tried them on for fit! StockX will not even consider giving me an exchange or refund. The 'Buyer's Promise' return procedure is a joke, allowing you to upload the 2 pics they request but not allowing you to provide any additional information or pics of your own to support your claim. They simply did not care even after subsequent complaints and attempts to deliver them my evidence. I ordered an additional 2 pair of shoes before receiving the first pair,...those will be going back IMMEDIATELY! I've since read several reviews concerning fake sneakers, and from what I can tell, 95% of people dealing with this situation were treated the same: StockX stands by their 'quality professionals' , but is unwilling to consider any refund stating they do their best to ensure nothing like this happens. Only EU residents receive refunds due to some international policy. The worst part is, they rejected my refund request several times, have not done ANYTHING to rectify the situation or provide decent customer service. I have since officially filed a formal complaint with the BBB.”

StockX 1 star review on 10th October 2023

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Posted 1 year ago

“No customer service.”

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Posted 1 year ago

“I am extremely dissatisfied. After trying to cancel an order they informed me that the seller had not sent in an authentic product but would find another seller for me. I informed them both times to cancel my order and refund my money as this error would mean that the item that I tried to cancel would not arrive for over 3 weeks. They sent me some BS e-mail that said the new item would be shipped once authenticated completely ignoring the fact that I had started I needed it canceled. Not listening to the people that keep this company going by purchasing and selling items on your al will just force us to look elsewhere to shop and sell. Extremely dissatisfied, and not to mention their ridiculous fees when purchasing something. $14.95 for shipping!? Plus other fees. NOT COOL!”

Helpful Report

Posted 1 year ago

“Purchased expensive basketball shoes for my grandson. The shoes arrived and he tried them on found them to be a little tight. These overseas companies don't always get American sizes correct. Stock X will not take returns or exchanges so your forced to sell them on their website. You must return the shoes to Stock X for review and sell. They emailed us and said the shoes were a little worn, which my grandson never wore them, so they are returned them to me. YOU WILL LOSE MONEY WITH STOCK X.”

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Posted 1 year ago

“It's unfortunate that they don't do returns. It's an online goods company that doesn't allow returns. Pretty ridiculous especially that everyone else does it. Ordered a Nike Dunk Low Jumbo that is too small for me. I did all the research and all review sites mention that they're true to fit but in reality, you should go half size up. I'm not buying from them again.”

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Posted 1 year ago

“Shoe is dirty”

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Posted 1 year ago

“I purchased some adidas white mountaineering shoes with the ultra boost sole. The item was real but the whole sole has yellow stain from oxidation. I wish I would have been warned about the issue before hand. I will never use stock x again”

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Posted 1 year ago

“Tried selling a brand new moon watch. They have sent me back a bashed up old watch claiming it’s mine. No way to get hold or speak to anyone. These guys need to be shut down.”

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Posted 1 year ago

“Appalling customer service - do not use these guys. They do not care for their community.”

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Posted 1 year ago

“DO NOT BUY FROM THEM!!! DECEITFUL!!! When placing an order it tells you the seller has 2 business days to ship to stockx. It's been 2 weeks and seller just is in the process of shipping to stockx. It's outrageous to wait a month for sneakers. They also charge Processing Fee $4.95 and Shipping fee $14.95. You could forget about reaching a live representative!!! And yeah sit around and wait for them to reply to your email. You'll turn blue. Do yourself a favor & order from legit companies like Nike, Dick's sporting goods, Footlocker, Champs... ( 3-5 days delivery FREEEEEE!!!!)”

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Posted 1 year ago

“I purchased a Swatch Moon watch from them. I inquired if it was genuine to which they answered yes. When I received it, it is an obvious fake. When I tried to get a return authorization via several emails, they were never answered. Funny that they responded via this same email address when I was inquiring about the watch. I sent it back with signature required via USPS to the 644 West Addison Street address on their website. The USPS said no such business there. This company is a major scam dealing in counterfeit goods. Shame on me in the first place...it is sounds good to be true then it isn't true.”

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Posted 1 year ago

“Stock x is a scam company - you buy 1000 dollar damaged sneakers from them and they won’t take them back or give u a refund do not buy from them”

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Posted 1 year ago

StockX is rated 1.8 based on 383 reviews