“sent a product yeezy 700 with stains on the surface of the sneaker and a stain on the side of 1 inch. They said that the defect is not significant and gave a discount of $ 20 on the next purchase. I won't buy anything there again. they are common scammers”
“Company used to be quite respected, but they’re a travesty now. Not sure if it’s new ownership or what but they’ve ran the company’s reputation into the ground. Stay away from this app regardless if you can or can’t find an item. You’ll be better off for it I can assure you.”
“Do not buy or sell anything on this site ! ! 100% Scammers ! Sold a PS5 right before Christmas on StockX - UPS ended up losing my package . When I contact StockX - they did not want to submit a claim for me since the package never left UPS facilities. They told me I would have to submit a claim on my own, the issue was between UPS and I . I did just that ! I submitted a claim with UPS - they found in my favor due to them admitting fault and losing my PS5. Unfortunately , since StockX was the provider of the label - payment was sent to them. Now StockX is refusing to refund me the money for my lost PS5 since they are saying they package never left UPS facilities so they are not responsible. I did exactly what I was told, the claim was already paid but StockX is refusing to help me either way. Stay away from this company unless you want to be out of your hard earned money ! HORRIBLE”
“Do not purchase from this company-customer service is awful b/c you can only speak via email and live chat. Their return policy is terrible-I wish we had read reviews before buying from them-they do not take returns. We purchased a pair of purple NB sneakers for our son for Christmas. When it arrived, they are blue. Clearly blue. The tag and box say blue. Our order form that we filled out shows purple. Sent the pictures back to them and explained the issue, they will not take them back for the sneakers we ordered. So now we sit with $250 sneakers and the back and forth emails with their customer service dept for the last 4 weeks. Never will buy from this horrible company again, hoping this review helps someone so they do not deal with what we have dealt with over the last 4 weeks.”
“Do not buy from this company. The consumer is not respected!!!!! The company allowed my minor daughter to charge $1,267.18 on my credit card (playing with the bid option) for a pair of shoes that cost $273 on the buy now option. The company restricted the account and discontinued communication stating they have a no return, refund, or exchange policy. I have reported them to the Federal Trade Commission.”
“Worst company ever do not trust your items on here I have sent 300£ worth of shoes and been returned with a different item and they could not do anything about it ! Appalled by their business efforts. They also are using ups courier which has a one star rating”
“SCAM ARTISTS sell fake shoes. Refuse to accept returns after you send them the photos that they request as proof stating that the shoes have “passed their verification process”. THEN SUGGEST THAT YOU RIP SOMEONE ELSE OFF AND SELL THE SHOES BACK ON THEIR WEBSITE!!!”
“Defective shoes that were “verified” and the only thing stockx will do is offer to let me sell the item on their site to another customer. O yeah I would have to pay their commission again. Total garbage. Avoid this company at all costs. Photo does not TrueType show how bad it looks and Nike would not have allowed this out as it would have failed their quality control process.”
“StockX charged my credit card for a purchase of an expensive handbag then 5 days later refunded me with a simple "sorry we could not complete this purchase". After emailing back and forth with Support, I realized that they were coming up with excuses like "your bank must have had a problem" when in reality they accepted a higher bid before shipping me the item. I have all the proof but not surpising, my account shows no past purchases on StockX --- but my credit card statement does!!”
“I am appauled this company is in business. They should be ashamed of the scuffed pair of shoes they sold me that they claim were new. I contacted them the moment I opened the box and saw the large white scuff and asked for a refund but they stated, "the shoes were reviewed by our team and met their standards and no refund would be provided!" What a joke! Met their standards, uh, if you're selling a brand new shoe then it should be new, not used and scuffed. This is the most fraudulent company I've dealt with in a long time and I highly recommend any future buyer beware of using a company like this that stands behind lies and cheats you out of paying more money than a shoe is worth, especially when it arrives used and damaged.”
“Ordered 8 days ago. My item still has not shipped from the seller and I am unable to get a person to help me. Their customer service is not only bad, it is non-existent. Worst part is you can't even cancel the order and get refunded. If I could give less than 1 star I would. Do NOT recommend”
“I used StockX a lot until an issue, then had to use support for the first time, and they simply do not care. I did some digging on twitter to learn that what happened to me is common so I will no longer use StockX and move all business to exclusively https://www.goat.com/”
“Ordered limited edition Nike shoes “love you forever” with the book also “love you forever”. The book did not come and it is impossible to contact StockX for help.”
“I spent time before the sale confirming some details of an expensive gift item I was purchasing for Xmas. Most of the information I received was wrong.
I was also over billed and can't get a competent person from StockX to resolve. This is the second order of $400+ sneakers purchased from this company and my last due to billing issues and quality control issues/suspicious of authenticity.
I don't think that their authenticity checks are very good and these shoes came with several issues. I emailed support and got a useless canned response and have now spent a couple of hours trying to get my $20 in over billing back. What a waste of time. Customer service is lacking...No phone support, tickets are replied to days later and live chat is subpar at best. I will be looking elsewhere for my gifting needs in future. When issues arise, you will spin your wheels for days.”
“The Stockx shipped me a low-quality replica, and they don't want to proceed with a return or a refund. The Nike shoes had a bad gasoline-like smell and started to tear apart in less than a week. The smell should be a red flag during their verification process, but they simply ignored this fact. I have other same-model sneakers, and non of them have this awful smell, and none of them have torn apart. This is a 100% replica. Their promise of authenticity is just an empty promise. Be aware.”
“StockX refuse to give refunds after selling second hand goods. The company hides behinds its “authenticity checks” which is as a scam in itself. I have received poor quality items that shouldn’t have passed or some that are clearly used. Avoid StockX and buy on eBay instead.
Just check TrustPilot and you will see how bad this company is. Don’t buy anything from these cowboys.
There customer support is awful, feels intentionally awful.”
“Terrible customer service, we purchased NEW shoes and received shoes that appeared worn with damage to the shoes. We sent endless emails with horrible response time. They refused to do anything about our issues. Sad that we paid good money for damaged shoes.”
“After waiting 10 days for my order To arrive to StockX I reached out and then they cancelled my order! They have poor customer service and care more about the sellers they deal with (which are scammers) DO NOT use StockX.”
“My first experience with StockX will be my last. I purchased a game through their site, assuming that it would be far safer than others. The opposite was true. Upon receiving the game, I was incredibly disappointed to see that their own verification sticker had come loose and damaged the box. (Besides placing a sticker on a cardboard surface, which is never a good idea, they pulled it so tightly that it ripped the surface.) I reported this and was told that I could not return the item and that they "issued a free shipping code for a future purchase." I won't be making any future purchase, and I highly recommend that others do not.”
“I ORDERED SHOES FOR MY GRANDSON QUANITY OF 1 I RECEIVED THE SHOES AND EVERYTHING WAS FINE UNTIL A FEW DAYS LAYER WHEN I RECEIVED ANOTHER PAIR OF THE SAME SHOE . I TRIED TO CONTACT THE COMPANY BUT EMAIL'S DO NOT GO THROUGH TO ANYONE ,THEN I CONTACTED INFLUENZA AND BECAME EXTREELY ILL WITH A HIGH FEVER FOR DAYS AND COULD DO NOTHING ELSE ABOUT THE MISTAKE THE COMPANY MADE NOW I AM STUCK WITH A $200 DOLLAR PAIR OF SHOES THAT THEY SENT ME BY MISTAKE. I AM 88 YEARS OLD AND ILL WITH VARIOUS ILLINESS INCLUDING CANCER SO BE VERY WARY OF THIS COMPANY WHEN YOU ORDER .”
