“Their 'mission' is: "to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods."
I have bought, and sold a number of shoes through this platform, and not that they really care, but I will NEVER use their deceptive service EVER AGAIN.
This is simply a company that cannot stand behind their mission and the service that they provide. IF they were a reputable company, they would be able to stand behind EVERY transaction that passes through them.
All they seem to do is HIDE from any RESPONSIBILITY or ACCOUNTABILITY in their service once a transaction is complete and you either pass their measly 10 day window or remove the annoying tag.
Doesn’t this go against the same ‘mission’ that they have?
Giving someone 10 days to inspect something and determine for themselves the authenticity of something they may have never seen before is ridiculous. Buyers trust their authentication services wholly without question, until that same buyer is shown that their authentication service failed and they were sold a counterfeit item. They also want us to buy from them “without the fear of receiving incorrect or inauthentic goods."
Well, they failed in their mission with my initial purchase on 8/22/23. I purchased a pair of sneakers for close to $700, which passed their "authentication" and were shipped to me. Upon selling the same exact pair of shoes through their marketplace three months later, they deemed that the shoes could not pass authentication.
So, how on earth did it pass the first time? The same exact shoes you passed and took my money for?
Do you not have any records, photos, other identifying information to prove or disprove my claim that these are the same shoes you sold to me?
AM I SUPPOSED TO PAY FOR A THIRD PARTY SERVICE TO AUTHENTICATE EVERY ITEM I BUY FROM YOU?
ISN’T THIS WHAT I AM PAYING YOU FOR?
How is a huge company not able to provide any records of the inspection and verification of the shoes from my purchase just a few months ago?
So Stockx, prove to me that the shoes I bought in August were authentic and I will shut my mouth. Otherwise, I will go on and on about your failed ‘mission’ and how your company lacks all credibility.”
“I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...”
“I accidentally ordered the same product twice (because their shopping cart experience is poorly designed and did not verify that I had successfully made the first purchase).
This would have been fine except there are no returns or cancellations. I attempted to cancel the order immediately after it was made.
I then found on their FAQ page that this is an actual policy, which is just INSANE.
There was no customer service or contact option, and my email inquiry was never returned.
Very disappointing.”
“RIP OFF TAKE YOUR MONEY
First and last time dealing with StockX the shoes I sent in was brand new never been worn They canceled three pairs of shoes and took money from me they are a rip off they intentionally made up reasons to not buy shoes that was false and charge you a fee and send shoes back so they get money regardless it was a waste of time and money sending in only to get canceled
Never will I use them again never will I recommend StockX to anyone they don’t deserve a recommendation or anything YES I AM VERY DISAPPOINTED IN THEIR SERVICE IN LITHIA SPRINGS”
“I bought a pair of Nikes and needed to update my address (in Japan). But their system did not accept the street number. It's an easy bug to fix and I thought that because it's the 21st century, it would be easy for the company to update it. My mistake: 3 different attendants and zero solution. My purchase - which is still in their warehouse in Hong Kong, will be sent to the wrong country (!). All because they "can't" correct the address (DHL can)... Honestly? With so many more efficient competitors, why waste time with this company. I'm going to take a loss, but I learned my lesson: worst online company on the planet.”
“My package said delivered and never was. I later found out it was returned back to sender because their carrier TForce didn’t deliver in my area. It’s been over 2 weeks since I placed my order and still haven’t received anything.”
“The shoes were fine, but my box was jacked up! I’m very disappointed in the flimsy box they chose to pack my shoes in. I like to store my shoes in the boxes without them looking bent up! The system won’t allow me to upload the pictures!”
“The pictured shoes were not even the same color as the shoes we received. I consider this a rip-off and I do not plan to even look at your products again. The price was outrageous to start with, and then to receive a different shoe is unacceptable.”
“My first and last purchase from this awful site. The sneakers I purchased were not AT ALL authentic. They were inspected and passed by StockX “authentication professionals” but literally fell apart the very first time I tried them on for fit! StockX will not even consider giving me an exchange or refund. The 'Buyer's Promise' return procedure is a joke, allowing you to upload the 2 pics they request but not allowing you to provide any additional information or pics of your own to support your claim. They simply did not care even after subsequent complaints and attempts to deliver them my evidence. I ordered an additional 2 pair of shoes before receiving the first pair,...those will be going back IMMEDIATELY! I've since read several reviews concerning fake sneakers, and from what I can tell, 95% of people dealing with this situation were treated the same: StockX stands by their 'quality professionals' , but is unwilling to consider any refund stating they do their best to ensure nothing like this happens. Only EU residents receive refunds due to some international policy. The worst part is, they rejected my refund request several times, have not done ANYTHING to rectify the situation or provide decent customer service. I have since officially filed a formal complaint with the BBB.”
“I am extremely dissatisfied. After trying to cancel an order they informed me that the seller had not sent in an authentic product but would find another seller for me. I informed them both times to cancel my order and refund my money as this error would mean that the item that I tried to cancel would not arrive for over 3 weeks. They sent me some BS e-mail that said the new item would be shipped once authenticated completely ignoring the fact that I had started I needed it canceled. Not listening to the people that keep this company going by purchasing and selling items on your al will just force us to look elsewhere to shop and sell. Extremely dissatisfied, and not to mention their ridiculous fees when purchasing something. $14.95 for shipping!? Plus other fees. NOT COOL!”
“Purchased expensive basketball shoes for my grandson. The shoes arrived and he tried them on found them to be a little tight. These overseas companies don't always get American sizes correct. Stock X will not take returns or exchanges so your forced to sell them on their website. You must return the shoes to Stock X for review and sell. They emailed us and said the shoes were a little worn, which my grandson never wore them, so they are returned them to me. YOU WILL LOSE MONEY WITH STOCK X.”
“It's unfortunate that they don't do returns. It's an online goods company that doesn't allow returns. Pretty ridiculous especially that everyone else does it.
Ordered a Nike Dunk Low Jumbo that is too small for me. I did all the research and all review sites mention that they're true to fit but in reality, you should go half size up.
I'm not buying from them again.”
“I purchased some adidas white mountaineering shoes with the ultra boost sole. The item was real but the whole sole has yellow stain from oxidation. I wish I would have been warned about the issue before hand. I will never use stock x again”
