StoreKit Reviews

Name: StoreKit
Address: 99-101 Regent St, London
Rating: 4.30

4.3 Rating 377 Reviews

82 %

of reviewers recommend StoreKit

4.3

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

020 3874 1470

Email:

hello@storekit.com

Location:

99-101 Regent St
London
W1B 4EZ

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StoreKit 5 star review on 11th November 2018

Martin Neill

StoreKit 5 star review on 19th December 2017

Anonymous

StoreKit 5 star review on 6th April 2017

Bjorn Moen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is simply one of the worst companies I've ever dealt with, let me down over and over again, poor communication, no apology. I ordered a complete POS system for 'Next Day Delivery' on a Friday bank holiday in time for it to be dispatched that day according to their website. It was not dispatched until the following Tuesday, and wasn't delivered until very late Thursday, leaving my new business without a till system in its first week of opening. When I eventually did receive it, 2 products were missing, which after I chased up were not dispatched because they were out of stock. I hadn't been informed they were out of stock despite having chased them up every single day of that week. I was assured I would be contacted on Friday morning after calling them, I was not, I was then told I would be contacted on Friday afternoon to confirm dispatch, I was not. On Monday (and no effort made on their part to communicate with mr at all) I called again and was offered an alternative, I refused and ordered the same product, cheaper, from your competitor, which was delivered on time the next day. The only thing this company can deliver promptly is a refund, beware. And don't bother asking for a manager, you'll just be fobbed off. If I treated my customers like this I'd be out of business very quickly. I do understand things being out of stock (although they shouldn't be available for purchase) - but communicating that to your customers or simply calling them back when you have promised to do so they can make alternative arrangements is only forthright. If you cannot deliver on time, don't say that you can.”

Helpful Report

Posted 6 years ago

Hi Gary, I'd like to apologise on behalf of the team for your experience with StoreKit, as you can see from our other reviews we meet our delivery and service targets on almost every order. To clarify a few points; we offer free next day delivery as standard but this is not a guaranteed service and we always recommend customers to leave more than a few days before opening to purchase hardware. There was an unfortunate combination of a rush of orders before the bank holiday weekend leading to a delayed shipment and another delay in transit caused by UPS. Again, sorry we weren't able to live up to expectations with your order and I can assure you we will be reviewing our communications policy on issues such as this. Thanks Ben & StoreKit

Posted 6 years ago

StoreKit is rated 4.3 based on 377 reviews