Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,122 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

Cristian

Stuarts London 5 star review on 30th March 2024

Robert

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

Kevin

Stuarts London 5 star review on 14th February 2024

Desmond Elrod

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty product sent. Agreed return and full refund inc postage. Didn’t refund postage. Not a good experience.”

Helpful Report

Posted 9 months ago

“my sweater has not arrived”

Helpful Report

Posted 9 months ago

“I’m waiting express delivering two weeks . Where my shoes unknown. Manager isn’t helping . Reference of delivering invalid.”

Helpful Report

Posted 10 months ago

“Very poor effort. Nothing to say the item was dispatched. Shipping times are longer than stated on the website. Communication was good but unhelpful and uninformative. Regret buying from Stuarts London”

Helpful Report

Posted 10 months ago

“It has been almost 14 days since I bought an item from you. So I'm surprised I haven't received it yet. It is not good enough.”

Helpful Report

Posted 10 months ago

“This company is ok till you have an issue. No parcel delivery and it’s taken over a month to try and sort this out and still waiting. Even after post office states it’s their fault. Thank god I used PayPal they have been great.”

Helpful Report

Posted 11 months ago

“Package not received by Royal Mail from Stuart’s, started a claim of non delivery still waiting 3 weeks in for this to be resolved, no offer of refund or dispatch replacement, seems very poor to wait this long, no updates on issues apart from me chasing Stuart’s for updates. Very disappointed, Stuart’s should be trying harder to resolve.”

Helpful Report

Posted 11 months ago

“Incorrectly described product and poor customer service.”

Helpful Report

Posted 11 months ago

“Only got two of the items, and had no feedback about the third even though I've asked.”

Helpful Report

Posted 11 months ago

“You suck I can’t place my order”

Helpful Report

Posted 1 year ago

“Thanks, Stuarts of London. The package was left at my front door because you opted not to have a signature required on delivery. My boots were left on my front porch in plain view of the two thieves who were riding past. They snatched the package and rode off with it on their bikes. I've made a statement to the police and provided them with the security footage from my neighbour's house. Over $200 down the drain and the last pair of these boots in my size, in the world....gone. Good job, Stuarts! I wont' be shopping with you again.”

Helpful Report

Posted 1 year ago

“Communication is very bad. Delivery still outstanding- long after the promised delivery date. No explanation for the delay. Goods ordered the same day from another company in London arrived 2 days after the order. 10 days or more- still no goods.”

Helpful Report

Posted 1 year ago

“Very poor customer service”

Helpful Report

Posted 1 year ago

“I tried to order a new belt from Stuarts and my experience has been terrible. I understand that Royal Mail has been hacked and I've been exceptionally patient of waiting more than a month to see what happens. However, now I'm stuck in limbo where Stuarts is waiting for an update from Royal Mail, but without the update I can't ask for a refund or get a new belt shipped to me. So basically if Royal Mail never updates my shipment I will never get my money back or a new product shipped to me, because apparently that's the only option I have now.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Never responded to my inquiry.”

Helpful Report

Posted 1 year ago

“Purchased a gift voucher on the 10/02/2023 to be emailed as a birthday gift for my son, he still hasn’t received his voucher after many email correspondence from my self and my son. Very poor service, where is the voucher? I hope my son receives it soon.”

Helpful Report

Posted 1 year ago

“I have not received the order despite payment being taken. I am now informed that it is held in customs with an obligation for me to send paperwork and possible duties to pay. Stuarts sent me this review link before even checking if I had received my order !”

Helpful Report

Posted 1 year ago

“I received a Carhartt jacket which has a broken popper on the hood. I emailed a photo immediately to see if there was a way of fixing this and received no reply so I followed up with a phone call. They said they would call me back once they had been through the email properly and I have heard nothing back. Really poor service.”

Helpful Report

Posted 1 year ago

“No tracking details were provided. No replies to emails.”

Helpful Report

Posted 1 year ago

“Ordered trainers and needed for a present next day. Had the courier confirmation of next day delivery. One and a half hours later, emailed to say actually, they're out of stock. Not ideal as too late to order anywhere else now for next day delivery.”

Helpful Report

Posted 1 year ago

Stuarts London is rated 4.8 based on 18,122 reviews