“I have bought a few watches from Stuhrling over the last couple of years and each one has either broken quickly or had some sort of annoying defect. They look quite nice for the money and I have assumed they can't ALL be bad, but now that my fourth one in two years has arrived with defects, I'm done. Called Customer Service and seems like the person was new and/or deeply uninterested. She really didn't care if I was happy or not -- so both product and customer service are a wipeout with Stuhrling. Sounds like my options are waiting up to a couple of months for repairs and/or exchanges or just never buying from this company again. My guess is the latter will be far less painful. Stuhrling lost a good customer.”
“This is my first time ordering a watch from this company and I am absolutely disappointed because it has been over a month and I have not received my watch yet. When I order the watch I was promised to receive the watch in a little over 10 days. It has been over a month now!”
“I do like you range of watches but I don’t think I will be buying another one. The watch I bought from you I had to pay import duty and VAT. I returned the watch and now I am trying to get refund for the tax I paid which is very difficult. So on buying the watch has left me out of pocket by around of £45 of which £22 is of import duty and VAT and £22 for insuring the watch on returning. I already own 2 of you watches which I’ve now had for a number of years which I bought on Amazon.”
“I have sent 3 e-mails asking if i have the correct model watch as the blue dial i ordered is nothing like the picture on the document in the box, my blue dial is very dark! the picyure is a bright royal blue please reply”
“I bought 2 watches in the black Friday sale and although I'm fairly satisfied, I would have been disappointed had I paid full price. The quality is ordinary and the watches look better in pictures. They definitely are not premium and the instructions provided are wrong. Sadly a cut below Japanese watches and 2 below the Swiss.”
“Been a month since I ordered, didn’t get my product. Asked for help, got none. Asked for a refund, no response. But you guys bombard me with more adverts and ask for reviews. Y’all call yourself a 15 million dollar company in 15 years, now I know how y’all got there. Thank you for all of this.”
“After a month, I still haven't received my package.
My watch was supposed to be shipped and delivered in under 10 days.
Now, I've reached out to Stuhrling customer service which was unable to provide any kind of answer, not reading the informations I was giving them and sending me back to step 1, before just disappearing.
I'm still waiting for my refund. Lovely.
I will never order from them again and I'll make sure my friends won't either, even though they were all found of the first watch I had gotten years before.”
“Absolutely love this watch and the brand, confession, after I brought this one I have picked up two more!! On other sights only cause they had the styles I was looking for!! Too cool! Keep up the Great Work, Thank you!”
“After my loyal, tried and true Invicta Pro Diver V1 died after six years of use (surpassing my expectations), I decided to try a Sturhling. What a mistake that was...
My father helped me select a reasonably-priced stainless steel men's automatic skeleton face model which looked great in the online pictures. I don't own many watches (or timepieces, as the aficionados have me calling them), but have worn enough to know that this one was truly a hunk of junk. Right out of the box, the watch would only keep time for about a half hour. A call to the customer service center and they told me I would have to send the watch to the manufacturer service center in Brooklyn along with a $20.00 check for shipping and handling. Gee, I just bought the watch and am already paying to have it serviced?
The watch was returned to me in full working condition, so I used it. For about five months until the small pin holding the band to the watch bent and fell out. Another call to the service center where they sent me replacement pins, free of charge. To Stuhrling's credit, calls to their service center were always answered quickly. Their representatives were kind and helpful, although I never expected to have that much interaction with them having owned the watch for less than a year.
Another five months went by when out of nowhere, I noticed a sizeable chip on the inside of the glass face. Since I wear a watch at work and sometimes lift heavy packages, I do occasionally tap or bump my watches into hard objects. Never hard enough that I notice it happened and feel concerned that I've damaged my watch. Keep in mind, I wore my Invicta regularly for six years under these same conditions (as well as much less expensive Timex and Armitron models). Oh well, I went on living with that first chip... until about one week later another larger chip appeared in a different position on the inside of the glass face. This time, glass had fragmented inside and was bouncing around inside. A glass chip lodged into one of the small springs and has stopped the watch completely. Instead of paying another $20.00 to send the watch in for service, and since the included warranty states it does "not cover the watch case, watch bracelet, straps, crystals or normal wear," I decided to select a new watch from a more reputable brand to live with.
Regardless of which make or model you select, I hope your watch-ownership experience is better than my was during my time with a Stuhrling.”
