“Ordered a watch for my husband’s birthday. Should have ordered via Amazon or Macy’s or any other company that actually functions. I have not received so much as a tracking number or confirmation (five business days in) they do not respond to emails, or phone calls. Of course the charge did go through— the only thing they managed to do.”
“Customer Service is atrocious. Wife purchased watch for me and was sent the wrong color. Reached out to correct. A Rebecca asked for pictures of front and back back in June. I sent photos and now it's August 19th and not a word from them. I have maybe 25 to 30 of these watches but may have purchased my last.”
“Stuhrling appears to be unable to return items after service under warranty, to European customers.
This means that once the watch has been serviced, it is sent to EU customs where the customs process fails due to lack of supporting documents and the watch is returned to Stuhrling.
I have been in this loop for more than 1.5 years and they just failed in their second attempt to return my watch.
My conclusion: Stuhrling are not able to deal with customers who live in the EU.”
“On June 28, 2020 I purchased a watch from Stuhrling Originals, a model Depthmaster 893 Automatic 42mm Diver - 893.03. The advertisement on the watch claimed to be a Swiss movement, it turned out to be a copy of a Swiss movement manufactured in China. No sooner had I received the watch it was loosing 4 - 5 minutes per week, I decided to wait a few weeks before requesting an RMA hopping that, being an automatic, it would correct itself by the movement of my wrist. Such was not the case. In February/2021 I sent the watch in at a cost of $12.75. I was sent an email on February 24th that my watch was received and processed, also informing me that the repair will take 6 weeks, in the same email they were asking for $20.00 for shipping and handling, an excuse used by companies to make extra profit. This same watch was being sold by Amazon for $79.00 and I paid $255.00 through Stuhrling. On March 11th,2021 I received an email stating watch repaired and claiming the $20.00. I called and told them I was not going to send it and if that was the case to keep the watch. As such, I was informed that if I had sent it in within 60 days of the problem arising, the company would have forgiven the $20.00. I stated that, what was just said to me I wasn't aware of that rule, that it shouldn't matter whether it was 60, 90, 120 or 365 days the watch still had a valid warrantee. The girl on the phone stated that they would keep the watch until I pay the $20.00, I told them to keep it because I wasn't going to pay. The watch didn't cost me $255, it cost me, so far, $255+12.75 or $267.75, and if I pay the $20.00 it will then become $287.75. My advice to anyone who read this, and you like the watches Stuhrling markets, buy them through Amazon, you might have some recourse. To me this was an expensive lesson.”
“This is my first time ordering a watch from this company and I am absolutely disappointed because it has been over a month and I have not received my watch yet. When I order the watch I was promised to receive the watch in a little over 10 days. It has been over a month now!”
“Extremely Poor After Sales Service.
I have ordered strap and its been 1 month i have not received. I kept sending emails to customer service. But absolutely no response. They just dont care for my money that i spent. Where is my strap???”
“Honestly... the watch looks nothing like the pictures show on the internet at all. Plus they sent me the watch in the wrong color!
Basically , this is not my cup of tea, period”
“I ordered a watch from Stührling, I will admit the watch was absolutely gorgeous, loved it from the moment I saw it, only problem is it did not work. As I live in Canada i was told to send it to the Montreal location, I was told i would get refunded for the watch and shipping costs. My refund was only a partial refund as they did not refund the taxes paid on the watch, and my shipping fees Stührling sent back to me was thru a company called Zellepay which only works with American banks, I live in Canada, so I was told I would recieve it thru PayPal, I never did receive the refund. The watches although they look very nice are in fact very cheaply put together and the costume service is absolutley horrendous. Buyer beware.”
“Hi,
I have nothing to give a review of as am yet to receive delivery of the watch. I have written countless mails to your customer service with no acknowledgement or response.
I really will appreciate some sort of feedback as to why there is a delay with the delivery of the watch to me.”
“Tracking number RX151915898DE. Cannot track and I consider this is a scam. I order almost 2 months no update for my watch.
This is my order number 1262323 and I hope someone respond what my updated tracking number and the watch location at this moment. Very damn disappointed with the follow up. This to your management please”
“La pire des marques que j'ai jamais connue. Montre reçu ne fonctionne pas et ne correspond pas du tout visuellement à ma commande. Apres, ils me font comprendre gentille ment d'aller me faire voir. En gros monsieur merci d'avoir payé et maintenant adieux. Cette marque est immonde et la pire que je connais depuis 20 ans. Je vous aurez prévenu.
stuhrling = ARNAQUE
The worst brands I have ever known. Watch received does not work and does not visually match my order at all. Afterwards, they kindly make me understand to go and show myself. Basically sir thank you for paying and now farewell. This brand is filthy and the worst I have known for 20 years. I will have warned you.
stuhrling = SCAM”
“ate hoje nao recebi o relógio ....comprei ha mais de 30 dias e ele não chega nunca ..achei a experiencia péssima ate agora ....quando fui comprar o relogio o site dizia que a entrega ocorreria por DHL em 10 dias uteis”
“Did not receive my watch after more then a month waiting. You guys did not bother to reply my emails. I am still waiting for my refund. What’s happening?”
“I have done an order since 2 months and tell now I didn't receive any thing. I have tried to contact you many times without any solution from your side.”
“Thank you for asking me for a short review. As I am still waiting for my order to be delivered, I can only say that the delivery service by DHL is extremely poor. I have ordered and paid for my watch since the 3rd of June and till now (4th July), I have yet to receive my order.
I can understand that the Covid pandemic has affected logistic, but What I don’t understand is that you guys are not stepping up to ensure customers’ confidence and explain what’s going on with their orders. I noted your aggressive ads and promotion via social media (FB). This poor delivery service performance certainly gives the impression that this is a scam.”
