“All i have to say is on the day i received this watch it was 2pm, between then and later in the evening i couldn't see which day the watch was showing. I didn't like the look of it at all. I didn't like anything about it. It looks cheap and chinese to me. I out it straight into an ad to sell as an unwanted gift for much less than i'd just paid for it. I'm going to sell it and buy a Seiko day date watch for around the same price.”
“I love the watch, but the recent band order does not fit the watch. I made multiple attempts to obtain a correct band even sending pictures, but nothing was done to correct the situation.”
“I received a non operating watch, it looks good and I was very excited and patient to receive it, but unfortunately its not working. I hope you can tell me what should I do to get it fixed or replaced. It is still in its box as I received nothing is missing.”
“I purchased a Stuhrling watch and I was so disappointed. I arrived with tarnished links. I immediately got a return authorization and sent it back the same week. At first the USPS couldn’t make the delivery because”
“Beautiful watch but terrible customer service. After owning it for only a few months one of the hands fell off. I had to pay $20 shipping to send the watch and another $20 shipping to get it back. You would think a company that sells watches for several hundred dollars would stand behind their product and pay for their defects instead of putting that burden on their customer. My next watch will not be a Stuhrling.”
“Hi - I love my watch its good and does what you ask of it, feels great on....your getting very poor for customer service, the buckle on the strap broke and after 3 email and responses from your supplier saying they are busy, I purchased a new strap from your web site and had it shipped from US to UK at a cost of £40 in tax, you keep mailing me from your service@ and I have replied another three times......no response to date.”
“It was junk. The dial was broken and instead of offering an immediate replacement I was asked to send a video of what wrong. Seriously? My one star is split between the product and customer service. Since it was to be given as a gift- I had to go to the local mall and buy a replacement. Lesson learned with this company.”
“Been a month since I ordered, didn’t get my product. Asked for help, got none. Asked for a refund, no response. But you guys bombard me with more adverts and ask for reviews. Y’all call yourself a 15 million dollar company in 15 years, now I know how y’all got there. Thank you for all of this.”
“After a month, I still haven't received my package.
My watch was supposed to be shipped and delivered in under 10 days.
Now, I've reached out to Stuhrling customer service which was unable to provide any kind of answer, not reading the informations I was giving them and sending me back to step 1, before just disappearing.
I'm still waiting for my refund. Lovely.
I will never order from them again and I'll make sure my friends won't either, even though they were all found of the first watch I had gotten years before.”
