Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.37

3.4 Rating 249 Reviews

59 %

of reviewers recommend Superdry

3.4

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 1 star review on 20th January 2025

Arif Shaikh

Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket was a perfect fit”

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Posted 7 years ago

“Excellent products, always good quality. Very good value when shopping in the Sale. Return service was no quibble when we did have one small problem. Fast delivery.”

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Posted 7 years ago

“Very good price for a nice hoodie!!”

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Posted 7 years ago

“easy to order online and in store to collect with friendly staff”

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Posted 7 years ago

“This is actually how they resolved a complaint situation, I know this doesn't sound like a good start! but to be honest customer service means a heck of a lot these days so I was impressed. I ordered a pair of shorts on special offer from Superdry and they were sent (quickly) to me, unfortunately with the security tag still attached and I don't live near a store. I contacted them and they immediately offered to send me another pair and I could return the previous shorts at my leisure and for free (Great). I then received an email telling me they were out of stock and they apologised, refunded me and said I could keep the current shorts (and take them to a superdry to get tag removed). a second pair of shorts then arrived!! The end result is they said I could keep both pairs and a full refund. Top marks for customer service and resolving complaints.”

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Posted 7 years ago

“I've never made a purchase from SuperDry that I have regretted.”

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Posted 8 years ago

“High quality”

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Posted 8 years ago

“The website is really easy to use. Plenty filter options to view just what i was looking for. Speedy delivery too.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Quality of the products is outstanding, easy to place an order and delivery was within the time slot allicated well done i will be ordering more from your company”

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Posted 8 years ago

“Speedy delivery”

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Posted 8 years ago

“Speedy delivery”

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Posted 8 years ago

“good value on the website, clothes fitted well”

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Posted 8 years ago

“Styling of the shop and the polite helpful staff.”

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Posted 8 years ago

“The Order came really quickly and the packaging always makes it nice and obvious who it's from. The clothes are always great quality”

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Posted 8 years ago

“Knowledge and friendliness of staff and speed of online service”

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Posted 8 years ago

“I placed an online order and pick up from store. Great click and collect service.”

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Posted 8 years ago

“Order arrived in store the next day, didn't even have to queue at the tills, a helpful member of the shopfloor staff dealt with my in store collection within a couple of minutes. Great click and collect service.”