“I purchase tickets off AXS Tickets to the Frankie Vali concert here in
Dallas for 12/2 for $602. Recently the concert was postponed. I was only
interested for the concert at that date so I called last week to request a
refund as that concert is no longer taking place. I was told I would
receive an email with the status of that refund-no email received. I called
back today @5:30 and spoke with a Diabolique (sp). I was told that due
to it being postponed no refunds are being issued. I replied I am not
interested in any other dates, I purchased tickets for that specific date. I
asked to speak with her supervisor and was told she had none available.
I informed her of my intent to file complaints on their business for theft of
services and fraud-I paid for a concert that is not taking place and I want
my money back in full”
“The app locked me out of my account and I decided to claim for a refund; also because the event dates had been postponed and I was unable to travel internationally to the location at the new dates. So 2 valid reasons to claim for a refund. AXS said they have no obligation to refund me anything and I should just resell my tickets. How can I do that, if I don't have access to my own account? I had to go through my bank and eventually got my money back this way, 9 months after the purchase.”
“Site glitched and gave me an error message "duplicate credit card"... What does that mean? When I clicked out - the site auto charged my card. That is exactly what I want to happen.
EXCEPT it changed my date on the tickets.
Not a problem - errors happens - the problem is AXS cannot fix any problems and change any dates or addresss any concerns or fix any errors... they simply cannot fix problems. They just take the order without refunds / exchanges.
That is wrong!”
“I bought a ticket to watch an online event in December. They didn't send me the link or the code to watch it. I contacted customer services & they tried sending me another link & that didn't work. The event has now expired online & they refused to give me a refund even though it was their fault, not mine.”
“Thieves!
Booked Steven Wilson for both UK shows. Nottingham paid back within weeks but AXS have not, and not only that it’s difficult to reach anyone.
So quit holding onto my hard earned cash and give it back!!”
“If I could give no stars, I would. Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund. Spent at least 5 hours with various representatives on live chat and on the phone with no help. Their system is set up to avoid giving you a refund, it's like a loop - you submit the request, then get a generic email with a link that takes you to the same "submit request" form - and so on and so forth... Representatives either tell you they don't see you request (even if you have a confirmation email) or that you did it incorrectly (even if you followed their instructions step by step)... Finally got through to a supervisor who didn't even try to help me and basically told me to take a hike. No sorries, no trying to solve anything - they don't care about making things right. Worst customer service I've ever experienced.”
“AVOID AT ALL COSTS
Pre-COVID issue that has taken 6 months to get an outcome from. Perhaps the people that review highly didn't have any need to contact AXS or everything went smoothly. With my issue, the customer service was awful. Lack of urgency, poor internal communication and human error cost me the ability to make a compensation claim. AXS won't admit any wrong doing and refuse to acknowledge their mistake. Don't take the risk in using them, book with another company or better yet, the venue direct. Even if everything goes smoothly you'll likely pay more with AXS.”
“Bought tickets for a Diana Ross concert in June ( Leeds ) cancelled and when I requested our money back we have been informed that it wont be refunded until a re-scheduled date has been arranged. At 76 Diana Ross is not a young lady and her chances of even doing another tour are slim, especially with coronovirus. Does this mean we will never get our money back. !!!!!
Be warned do not use AXS for buying tickets.
( £175 down the drain )”
“The worst night of my life.
Booked 2 tickets weeks to the O2 Tennis Masters. planned dinner evening with the wife, possibly watch a movie is there's time as well.
but to my utter horror, was told on the day of the event that i needed to download their AXS app to get my tickets.
did exactly that and found out i had been given only 1 ticket. i called the number in the mail and when i eventually got to talk to some1, it went back and forth for well over an hour as the event had already started. what a joke!!!
i had to even send him the confirmation mail AXS sent for the two tickets purchased but still could not get the second ticket sorted. My plans for the night with the wife ruined, my night ruined it was a total disaster.
As i write this, I have still not received a refund nor compensation. If this goes on I can assure that I will sue this company.
What an absolutely shambolic arrangement”
“The worst night of my life.
Booked 2 tickets weeks to the O2 Tennis Masters. planned dinner evening with the wife, possibly watch a movie is there's time as well.
but to my utter horror, was told on the day of the event that i needed to download their AXS app to get my tickets.
did exactly that and found out i had been given only 1 ticket. i called the number in the mail and when i eventually got to talk to some1, it went back and forth for well over an hour as the event had already started. what a joke!!!
i had to even send him the confirmation mail AXS sent for the two tickets purchased but still could not get the second ticket sorted. My plans for the night with the wife ruined, my night ruined it was a total disaster.
As i write this, I have still not received a refund nor compensation for this madness. If this goes on I can assure that I will sue this company.
What an absolutely shambolic arrangement”
