“Iv purchased tickets for the autosport show at the nec in Birmingham in January , theyโve taken my money but no tickets.. tried to contact them numerous times with zero response.. no contact number to even speak to a human !!”
“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:โก๏ธ email ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ๐๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable.
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“I bought 4 tickets for myself and my friends for an event on the 16th August 2024 in London.
One friend couldnโt make it, so I sold the ticket the day before the festival through AXSโs ticket resale.
I was told I would receive the money for the sale a week after the event. It is now 27th September and after supplying them personal information and dozens of emails, they still havenโt given me the money.
I find it frustrating that big companies can take your money and just keep it for this amount of time. I sent them an email on the 23rd September and they havent even responded to that email yet.”
“I accidently bought two Bianca Del Rio tickets and the number wouldnt go back to one so I just got them. I told them how im under a lot if stress with Mums dementia and am being tested myself and made a simple mistake so can I have a refund. They asked for evidence I sent it off ns been waiting to hear back. 3 days before the event I get some kind of automated email saying no you cant have a refund. And just look at all the bad reviews! Do not use them!!!! They are scammers”
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“Do not sell tickets through this site. We sold our Taylor swift tickets and now after contacting them 11 time they still haven't paid us our money. We sold our tickets months ago but had to wait till after the concert to get paid which was fine but we cannot get our money back. DO NOT USE THIS SITE THEY STEAL YOUR MONEY.”
“I bought tickets to a show wanted meet and greet which was not there at the time with on 12 hrs they was selling them for the venue tried to up tickets was told I had to buy more tickets they had all my details but would not do it
Will never use them again
Very bad customer service”
“Axs Tickets immediately charged my Credit Card for a VIP concert.. the concert now has been canceled.. Axs Tickets advise will take thirty days for a refund minus fees..
Totally corrupt and unjust .. will be filing a complaint with Professional Regulation in CA where Axs Tickets is!!”
“I resold my tickets via AXS for the 4th June show at the London O2 for 30 Seconds to Mars. I have not yet received my resale money and it is now way past the 10 days. I logged a support ticket but no one is responding to it. I completed the infor for Hyperwallet.oe payment. No one is responding and I do not have my money. I seem to be one of tmanywho have experienced this issue
I am going to raise a small claims court issue”
“Cannot use official resale function -- scam, do not use!
They've been withholding my payment for 2 months and refusing to pay the official resale of my ticket. It's also impossible to get ahold of anyone, they don't have a phone service, and even refused to provide official address for court claim.
#10111805”
“I had tickets for Olivia Rodrigo
I could not go so sold them on AXS resale and they sold
I waiting 10 days snd I gave not received the funds despite adding my bank account
This is awful customer service
There is no one to contact and no obvious way to report this theft of my money
I would never buy tickets via AXS again
Iโm
Hoping that itโs can be resolved but I have no where to write to the live chat is another hurdle
I resold my tickets at cost price so another fan would benefit
It would face been easier to resell in an โ illegal โ sure and get my money
I have only the small claims court as an option
Why is a refund so hard yet payment so easy
Please can I be helped
Iโm one of many people in a similar situation.
Please resolve this axs”
“We have had an extremely disappointing experience with AXS regarding our tickets for the Morgan Wallen concert at BST Hyde Park on July 4. We initially purchased VIP Diamond tickets and upgraded to VIP Diamond Ultimate ALL Terrace reserved seating, expecting a premium experience due to my broken foot requiring a reserved seat.
Our first issue arose when we did not receive a seat assignment immediately after upgrading. This caused significant stress and uncertainty. After two weeks of back-and-forth communication with AXS, we finally received our seat assignment, only to find we were placed in G10, one of the last rows, rather than in the Ultimate ALL Terrace VIP seating in G1 or G2 as promised. When we booked, Row A was available, and we thought thatโs what we were getting.
To make matters worse, when we currently check, seats in G2 Row B are available! Why are we being stuck in G10 when better seats are open? It is clear that AXS does not take care of their VIP ticket holders who hold the highest tiered tickets. This is appalling.
We spent almost $1,000 on the upgrade, expecting top-tier seating. Being assigned to a less desirable location does not reflect the value of what we paid for, resulting in financial loss for a service not delivered as promised. The incorrect seat assignment fails to accommodate my needs with a broken foot for comfort and accessibility, causing potential physical discomfort during the event.
Our experience with AXS has been frustrating and time-consuming. Despite repeated attempts to resolve this issue, we have not received a satisfactory solution. This situation is unacceptable for a VIP experience, and we are demanding to be placed in the Ultimate ALL Terrace VIP seating arrangements in G1 or G2 as initially expected.
We hope AXS addresses this issue promptly, but based on our experience so far, we are not optimistic. This has been a HORRIBLE experience, and we strongly advise others to be cautious when dealing with AXS for event tickets.
ORDER NUMBER: 1080212448”
“Appalling customer service- didn't rceive my tickets but only realised I hadn't got them on the actual day of the gig. Could see my order on website but no facility to download the actual tickets. No phone lines open and no response to live chat, message or even direct messages sent on Facebook and X. An absolute disgrace and will hever buy tickets from them again. If I could give less than one star I would”
“Impossible to get money back for tickets sold through AXS- says need to be verified by Paypal/Hyperwallet etc but impossible to contact either of these companies. Will not sell through AXS again”
“I resold tickets through AXS TWO years ago and have never received the money for this. I have spoken to customer service teams and they have fobbed me off over and over by saying that I do not have an account set up - I had an account and PayPal set up. My account has now changed and there is no option to update this, when I try I get an error message. This company needs to be condemned for their illegal practice of pocketing the money gained from tickets twice on their platform.
I have done my research and other customers have had the same issue. Disgusting capitalist thieves.”
“I'm disgusted with how AXS have treated my wife & I with our tickets for LeAnn Rimes' show tomorrow. We purchased tickets in Block 112 because I'm disabled. AXS have relocated us to Block A1, which isn't suitable, without bothering to inform us & we won't even be sitting together! ๐ก
I've checked online and the block we chose is still available, so it makes absolutely no sense that they've decided to relocate us. Even worse, the seats they've put us in are considerably cheaper than the tickets we purchased, yet no word of a refund for the difference.
When I contacted customer services, they sent a standard response that doesn't even start to address the issue. I replied to their ridiculous response (clearly a copy & paste exercise with my original email not being read) but now they're silent with no way to contact them because they don't have a phone line or complaints email.
The tickets are supposed to be sent 7-10 working days before the event but they've only arrived the day before.
This company treats people worse than dirt and doesn't give a damn!”
“It's almost, if not literally, impossible for me to transfer the sales balance to my actual bank account. I've entered details and NOTHING. Like, give me my money?”
