AXS_UK Reviews

Name: AXS_UK
Rating: 1.11

1.1 Rating 104 Reviews

2 %

of reviewers recommend AXS_UK

Company Reviews

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Metrics

1.1

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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AXS_UK 1 star review on 9th November 2024

Mark Halford

Stephanie Bowler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful - sold my tickets over 2 months ago bus this site and still no money. Now they are asking for personal information to prove my identity - why!!!?!???? Just give me my money for my sold tickets! All this company is good at us lying! Do NOT USE”

Helpful Report

Posted 3 years ago

“Took 9 weeks and 1 day from the time of requesting a refund to actually be refunded. After many many emails to support, being told multiple times that "your refund has been approved and funds will appear in your account in 14 working days". Only to then be told that it's pending in their systems and needs to be processed. Only advice I can give to anyone else in the same situation is to keep with it, don't believe their lies and keep asking for a reference to prove that the transaction has in fact been processed. Horrible company, will avoid at all costs in the future. Borderline illegal behaviour.”

Helpful Report

Posted 3 years ago

“I sold my concert tickets via the app. However, AXS have not transferred my money back to me after months of emails and phone calls. Each time, I am promised that payment is imminent but it never hapoens. It is appalling and outrageous because it takes minutes to do a transfer and they are holding on to YOUR money. Based on my experience, I shall never purchase through AXS again.”

Helpful Report

Posted 3 years ago

“Zero stars. I have all the Same complaints as others regarding the customer service, web site etc. I waisted a better part of a frustrating day. They can’t be truly interested in the reselling of tickets as their main business. I found it very suspicious when I was trying to list and resell tickets the site said it was mandatory that I enter all my bank information so they could deposit the money into my bank account when the tickets sold. ARE KIDDING ME?? I would never give that information. There are credit cards that could be credited or pay pal but they were not options. If I didn’t enter the bank info I couldn’t list the tickets. I think the main business of AXS is to learn personal financial information and The ticket sales is just a front for the financial scams. I went to another resell ticket site to see if I could list them for sale there. I read the instructions to list . It mentioned something about the bar code on the tickets. Then I went back to my original tickets to have a look at them. THERE IS NO BAR CODE , which means it’s not a real ticket. I didn’t really look at the tickets when I received them because I never really suspected it wasn’t a legit site. I think they won’t respond to us because they know we don’t actually own tickets from the order number. They are blocking us from logging in as well, passwords won’t work etc. Their technique is to frustrate us so we give up and walk away. Any business person in a legit business would care. This would be an excellent journalist investigation topic. So I waisted the day and it turns out I don’t own tickets anyways. I don’t believe I was scammed by Joe Blow who transferred me the tickets originally. I was scammed by AXs posing as Joe Blow. If you were a legit company the ticket transfer would go through AXs and they would verify the tickets before the transfer completed ?? I was a little suspect of the resell sites to start with because it is so difficult, confusing and time consuming to get to the main ticket provider to start with. I relaxed a bit once I realized this sort of deal was widely used it seemed. Before you need to go to these resell sites, you would think the main provider would come up first or even appear , but I guess I am old school.”

Helpful Report

Posted 3 years ago

“This is the worst ticket sales company I have ever come across. I sent a message to them because I can no longer attend a concert in Las Vegas. Contacted them on 4 December 2021, received a ticket for my query and it is now 15 January 2022 and am still awaiting a response. I would strongly avoid them on all accounts and revert to other reputable ticket sites such as Ticketmaster etc.”

Helpful Report

Posted 3 years ago

“Horrible. You never get your tickets and can’t get anyone to help you either. Customer service is hours on the phone to talk with someone. Chat was an hour and 86 people in the queue ahead of me. When I used my phone to look up my order number then go back to the chat it disconnected me and put me back at the end of the 83 person line. No accountability at all.”

Helpful Report

Posted 3 years ago

“If I could give it zero stars I would! I listed my tickets for sale with them but they never actually appeared as for sale when searched for! They don’t reply to emails or chat messages! Don’t waste your time, just list them elsewhere.”

Helpful Report

Posted 3 years ago

“Booked tickets for Billie Eilish 16th June and received email confirmation saying I could resell through their official app. Got better tickets for the 25th and listed the original 16th tickets for sale. Received email confirming they were re-listed. Two months later, the tickets show as unsold in the app but they are not coming up in searches. Wait in a queue on the chat for an hour to be told they cannot be resold. I uploaded screenshots with evidence of email confirming the ability to list, and the successful re-listing only to be rudely cut-off and told to make a complaint. These are VIP tickets work over £1,000.”

Helpful Report

Posted 3 years ago

“Never use this for a resale of tickets! Purchased 3 tickets to Gorillaz in London. A couple of weeks before we found that one of us could not attend. Thought we did the ‘right thing’ by using correct channels to re-sell. We were wrong! Put the ticket for re-sale via this site, and on numerous occasions looked for the ticket for sale on re-sales and each time could not see it available. Hence came to the conclusion it had sold. At the event we noticed that the seat remained empty. Thought maybe someone had purchased it and had a change of mind or got better seats. Contacted AXA numerous times to find out when we would get our money and after several months finally got to ‘message’ chat someone who told me that unless I had received an email to say it had been sold then it had not. Then why did I not receive an email to say it was unsold near the date? And why was it not showing on there website as being for sale? This company are useless and have no effect customer service! Steer clear!!”

Helpful Report

Posted 3 years ago

“I bought AXS Tickets to the Frankie Vali concert here in Dallas for 12/2/2021. The concert has been "postponed" 10 months to October of 2022, effectively a cancellation. AXS will not issue a refund. Postponing for 10 months is a cancellation but they will not recognize this. Rather unethical. Definitely don't want to do business with this outfit!”

Helpful Report

Posted 3 years ago

“I purchase tickets off AXS Tickets to the Frankie Vali concert here in Dallas for 12/2 for $602. Recently the concert was postponed. I was only interested for the concert at that date so I called last week to request a refund as that concert is no longer taking place. I was told I would receive an email with the status of that refund-no email received. I called back today @5:30 and spoke with a Diabolique (sp). I was told that due to it being postponed no refunds are being issued. I replied I am not interested in any other dates, I purchased tickets for that specific date. I asked to speak with her supervisor and was told she had none available. I informed her of my intent to file complaints on their business for theft of services and fraud-I paid for a concert that is not taking place and I want my money back in full”

Helpful Report

Posted 3 years ago

“The app locked me out of my account and I decided to claim for a refund; also because the event dates had been postponed and I was unable to travel internationally to the location at the new dates. So 2 valid reasons to claim for a refund. AXS said they have no obligation to refund me anything and I should just resell my tickets. How can I do that, if I don't have access to my own account? I had to go through my bank and eventually got my money back this way, 9 months after the purchase.”

Helpful Report

Posted 4 years ago

“Site glitched and gave me an error message "duplicate credit card"... What does that mean? When I clicked out - the site auto charged my card. That is exactly what I want to happen. EXCEPT it changed my date on the tickets. Not a problem - errors happens - the problem is AXS cannot fix any problems and change any dates or addresss any concerns or fix any errors... they simply cannot fix problems. They just take the order without refunds / exchanges. That is wrong!”

Helpful Report

Posted 4 years ago

“I bought a ticket to watch an online event in December. They didn't send me the link or the code to watch it. I contacted customer services & they tried sending me another link & that didn't work. The event has now expired online & they refused to give me a refund even though it was their fault, not mine.”

Helpful Report

Posted 4 years ago

“Thieves! Booked Steven Wilson for both UK shows. Nottingham paid back within weeks but AXS have not, and not only that it’s difficult to reach anyone. So quit holding onto my hard earned cash and give it back!!”

Helpful Report

Posted 4 years ago

“If I could give no stars, I would. Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund. Spent at least 5 hours with various representatives on live chat and on the phone with no help. Their system is set up to avoid giving you a refund, it's like a loop - you submit the request, then get a generic email with a link that takes you to the same "submit request" form - and so on and so forth... Representatives either tell you they don't see you request (even if you have a confirmation email) or that you did it incorrectly (even if you followed their instructions step by step)... Finally got through to a supervisor who didn't even try to help me and basically told me to take a hike. No sorries, no trying to solve anything - they don't care about making things right. Worst customer service I've ever experienced.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS Pre-COVID issue that has taken 6 months to get an outcome from. Perhaps the people that review highly didn't have any need to contact AXS or everything went smoothly. With my issue, the customer service was awful. Lack of urgency, poor internal communication and human error cost me the ability to make a compensation claim. AXS won't admit any wrong doing and refuse to acknowledge their mistake. Don't take the risk in using them, book with another company or better yet, the venue direct. Even if everything goes smoothly you'll likely pay more with AXS.”

Helpful Report

Posted 5 years ago

“Bought tickets for a Diana Ross concert in June ( Leeds ) cancelled and when I requested our money back we have been informed that it wont be refunded until a re-scheduled date has been arranged. At 76 Diana Ross is not a young lady and her chances of even doing another tour are slim, especially with coronovirus. Does this mean we will never get our money back. !!!!! Be warned do not use AXS for buying tickets. ( £175 down the drain )”

Helpful Report

Posted 5 years ago

“Avoid all cost. Rudest least helpful customer service.”

Helpful Report

Posted 5 years ago

“very poor , awful experience”

Helpful Report

Posted 5 years ago

AXS_UK is rated 1.1 based on 104 reviews