“DO NOT USE!! THIEVES AND LIARS!! Sold £200 worth of tickets for event in October, still not received payment and undoubtedly never will! Only contact options are ignored! Tried AXS website, twitter and Facebook! Absolute SCAM!!!”
“DO NOT BUY OR SELL TICKETS THROUGH THIS COMPANY.
It shows my money to transfer but then there is literally not option to transfer YOUR MONEY back to you.
The customer service is non existent.
I have added my banks my paypal.
Disgusting. I am now nearly £700 out of pocket.”
“Sold tickets over a year ago through AXS- over a year later they haven't paid blaming PayPal and hyperwallet. Contacted Paypal- they say its not their problem. Spent 20 hours trying to sort, and AXS are still refusing to pay
DO NOT SELL VIA AXS!!!”
“Same as everyone else- can't get the money for my sold tickets so am now going to write to their legal department and taje them to small claims court. I also won't buy tickets from then in the future. Appalling service!!!”
“Same story as everyone else, bought tickets, paid £180, cannot log in to the app, their website, anything. Tried new passwords, tried changing devices, tried "changing my IP address" as support "advised". Nothing worked, avoid at all costs.”
“Customer service awful
They want private details from me for a refund, had my money & sold my tickets & so had money twice, why should I give them details of my passport & driving licence gif a refund ! & no refund todate”
“This company is a complete SCAM. They cancelled my ticket due to a technical error without any communication and after I got in touch they promised me a refund but I have been waiting 8-9 months. This is the worst customer service I have ever experienced in my life and I will NEVER be buying tickets through them again - not even if my favourite artist was to rise from the dead to do one last show. I have lots screenshots for evidence - case #6318473 in case AXS try to deny it. I want my refund!!!!!!”
“I have been to several shows using the app. Worked ok. My wife bought tickets for Sparks . We never received the tickets due to some error on the email address. No one responds to any emails. The live chat loses any record after you have typed in all of the information. They then send you an email to say they will be in touch but never do. Or they ask if you are happy. Surely they have a record of the chat and can see it is not resolved.
No phone number to ring. No address to write to.
The gig has now gone and we are over around £150 out of pocket. Be very careful.”
“Even 1 star is too high for this sham of a company. We bought our tickets through them and the tickets never arrived. We tried multiple times to contact them in the last week before the concert but their telephone number which we got with the receipt for the tickets does not work and all they have is "Live chat" which is worse than useless. My advice is to use a reputable ticket company and not AXS or you will be faced with having to do a chargeback to your payment card as we have done.”
“Good morning never again never again one of the biggest mistakes of my life they don't have a manager you could speak to their employees are mad at you they put your tickets in somebody else's envelope and then send you somebody else's tickets you have to search for the people who tickets you have and then they won't give you your money back like they're supposed to”
“Bought tickets for Micky Flanagan back in Feb but due to train strikes decided to sell tickets via Axs as seemed the quickest and easiest way... Hahaha!
Tickets sold for what I'd paid for them however after finally figuring out how to add bank details no refund has been given 10 days after event. When you go to withdraw funds the 'transfer' button in payments simply isn't there! Their self help toggle is just for show... Step 1 go to my account step 2 go to payments step 3 - 8 (of which it tells you there are 8 steps to withdraw your funds) don't exist! Live chat is a joke puts you in a queue then kicks you out around place 14 in the queue this has happened everytime, on my 10th attempt so far!
Absolute scam artists they have been paid twice for the tickets and don't give the refunds... How or why big sites like the O2 want to be associated with this bunch of cowboys is beyond me! Someone at O2 is definitely taking a kick back! Shoddy company avoid. Sadly after reading the other reviews my case is not an isolated so doubtful as to whether I'll get my £90 refund! Going to make a formal complaint to trading standards. So should everyone else!”
“Paid extra for cover, couldn't get to the event due to a fraudulent attack on my bank account (I needed the card to travel), yet my claim was rejected.
What is the point in paying for insurance? They're literally taking your money and not providing a service.”
“Absolutely awful Company to deal with.
Booked tickets with them FIVE years ago and they have changed the original date three times in that period. They gave me one date that I could not attend FIVE years later, and not only were they not flexible, but the only way to contact them is by chat and Marvin simply left the chat when he couldn't be bothered anymore.”
“Absolutely dumbfounded how this company is still in business with its horrifying customer service, and criminal practices.... Won't be long until we read about AXS in the news as a company that flopped.
Edit: For anyone who is still getting the run around when trying to get their money after selling their tickets please call and report AXS to the Federal Trade Commission 887-382-4354 option 1 then option 4. If they receive enough complaints from enough people they said they would start an investigation.”
“I bought tickets to a show that had to be moved to a different venue due to a fire on June 24th. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. 30 days later and still no refund. I call and emailed them multiple times and they said they were refunding me the money in 3 to 5 business days. Still no refund. I also had two separate pairs of tickets supposed to be mailed to me, one of which was never received and the others showed up a week after that scheduled show. Buy your tickets elsewhere or deal with crappy customer service and a crappy company!”
“I have listed tickets for resale 14 days ago, and they have never appeared available for resale. The only way to resell is through the platform- and it literally doesn’t list tickets! Something close to very dodgy.
I’ve requested help through chat, sent 2 emails and completed the support form on the website - never an answer. It’s really the worst ticket company I’ve used or communicated with and would not use again.”
