“Appalling customer service! I ordered the special perennial bundle on 28.4.21, never arrived, I was repeatedly lied to by customer services telling me it had been dispatched.
Then they said it would be the middle of July so I asked for a refund, they only partially refunded me??
Cannot get in touch with them, sent various emails which they have ignored.
This is stealing!!!!!! I want a full refund for the order that never came.
I would not recommend this company at all, infact I would say this is the worst company I have ever dealt with.”
“I ordered 20 fuschia plants. They were half dead when they arrived so I took a photograph of the contents and sent it to Suttons. I complained and was told that another 20 would be sent to me. They duly arrived and I couldn’t believe the state they were in. Some looked as it they had been dead for weeks and others were rotting. I sent another photo to Suttons, which has so far been ignored. Out of the 40 plants they dispatched I have less than 15 growing.”
“Complained about bad germination of lettuce seeds, no response. They obviously don’t care about their customers or products. I will avoid and use another supplier.”
“Plants were very late and then damaged or dead they will not answer e-mails or the telephone so how do you get promised refund.They were taken over late last year and now seem to operate as a scam .Avoid even if you had good service before that has completely gone now .Save your money”
“Ordered bedding plants in Jan for May delivery still waiting. Emails and online forms ignored, telephone calls to customer services unable to help plants always 7 to 10 days away from delivery. No call back and refuse to refund. In my experience this is this worst online company I have ever dealt with shocking”
“Awful awful awful
I ordered in April from one of their special offers. They clearly had so many that they couldn't or didnt want to honour the offer.
I was given 5 different delivery dates from early May until more recently, mid July!
I've had every excuse under the sun why the plants were not delivered, completely ignoring the fact that I had told them I needed them by a certain date.
After June I was chasing the delivery dates and it was only when I was told the delivery was now expected to be mid July, and that I could cancel for a full refund, that I accepted this.
However, if waiting for no delivery was not bad enough, I'm now chasing my refund.
I've had two emails one suggesting a refund of £0 🤷🏼♀️, and the other today, offering me a partial refund of £14.99.
They still owe me money!!! It shouldn't be this difficult to either delivery the goods or give a refund.
In summary, avoid. There are plenty of other more reliable companies out there. Thankfully Morrisons had a huge selection of stunning plants and my garden looks amazing for half the price .... now to chase the rest of my money.”
“Terrible service. Sells plants that are not ready? Even planted? Waited months for my order to be sent in drips and drabs. No good if you in a hurry to get planting. I will be lucky the tiny plugs will flower this year. Nothing like the pictures. Still waiting….”
“I ordered some plants In early June but when I received my confirmation email it said they would be despatched June 2022.Therefore I cancelled my order and said I wanted a refund if my payment had been taken(which it had).Many emails later I still have not received my refund.The last reply I got was theysaid that they had issued it but had not gone through.”
“Worst customer service I have ever come across.
No reply to emails. No communication whatsoever.
Had to apply to PayPal for a refund and they did not
reply to them either.
Shocking behaviour for a major company.
Luckily there are more companies who supply these
types of products so they will get my business in future.”
“Read all reviews before you buy ; terrible service but they have a good bombard you with e mail offers service .
Absolutely the worst service i have ever come across with an established company ,,,,, Ohhhh; refunds just don't happen when they say either,,”
“I ordered an advertised batch of summer flowers from Suttons, and have so far received absolutely nothing from them in return for my £10.99. I have emailed them three times now to ask when my order will be delivered, but have received nothing more than automated replies, and further automated marketing emails trying to entice me to buy even more from them. I don't think so!!!!! Absolutely pathetic service. No customer care whatsoever. Useless waste of my time and money. I'm still waiting for a reply, but nothing. Suttons now have my £10.99 but have sent me nothing in return. Criminal theft, and offering me no written excuse whatsoever.”
“I ordered 3 x bamboo cloches in May, they have never been delivered, it takes ages to get an email response and each time they say they will refund me when the goods come back, come back from where? They won't answer the phone so I guess this is how they get away with it and I just don't know what to do to recover the money..”
“AVOID ! Absolutely useless.Ordered 29/4 .Delivery put back until 31/5.Still not deld . Emails taking ages to get reply.I have told them to cancel and refund but reading reviews that is going to be a battle.
Save yourself the hassle and buy elsewhere .”
“The plug collection were all dead on arrival and had been in transit for 6 days. No response to a request for a refunf aftetwo emails and 19 days. I think they are dishonest - they are still pushing promotions and clearly don't have the ability to deliver good service. I would avoid them.”
“I will NEVER use this company again. Ordered hanging plants and new baskets for the arrival of plants in May 2021. Baskets arrived - still empty, as I have not yet received plants and now its the end of June. Response to my emails with only apologies bu t still no plants forthcoming. I would have thought that a prestigious company like Suttons would give better service - nil points. What a shambles. JUST REFUND MY MONEY PLEASE..”
“I ordered 3 cucumber plants. They were 6 days in transit. On arrival the pots were bone dry and the plants in very poor condition. 2 perished within 24 hours. 1 is struggling, but may be viable with care. I expected better from such a prominent market company. Very disappointed. Will not recommend them to anyone.
Unfortunate that I have to give a rating of one star.”
“I also ordered their perennial collection from the Martin Lewis Moneysavingexpert email from April 28th
I had problems from the start. It looked like they had taken money twice, so I had to ring. Then delay after delay starting on the 30th April, two days after placing the order! Finally after ringing again apparently there was a crop failure and the plants would arrive in July and I should have had an email! I took the refund except they did not refund the correct amount, I was £1 short so have emailed again. Only a pound I hear you say but the cynical me wonders if this has happened to many people. If so and the customers don't query it, that's free money to Suttons. So I too gave contacted MSE with my sorry story and will never buy from Suttons again”
