“The Store Manager at the Wodonga Store was dressed like she had come from the garden, so daggy, not up to date Suzanne Grae clothing at all, more like shabby dirty lounge wear. I feel it's unprofessional and unapproachable.
She was eating on the shop floor and even spoke to me with her mouth full.
Her whole appearance and demeanour needs to alter if that store is to continue with her as the leader.”
“Quite embarrassing moment, when I asked the lady from cashier something, and she was looking in the computer screen and ignored me. I remained with a bitter impression. That happened today at Suzzane Grae from Belmont, Perth.”
“Went to Mirrabooka SG today. Shop assistant was rude and dismissive of customers waiting to be served. I spent ages trying and choosing my purchases only to be left hanging at the counter for ages. There was about 4 ladies behind me waiting in line. Staff member told us to wait as she was busy straightening up racks of clothes. We waited and waited but she was bent on doing her work ignoring us. I left my wanted purchases on the counter and walked out. Im a patient person but this was ridiculous. Staff needs to value customers and serve us so we can leave the already cramped store. She also needs training on being friendly.”
“I visited the Suzanne Grae store in Central Square Ballarat today.
I purchased a top and leisure pants 2 weeks ago and wanted to return the top. Unfortunately, I’d misplaced the receipt and thought my chances of returning the garment for a credit or refund would be very slim. Jannah was extremely helpful and took the time and effort to track down the transaction on the system and gave me a refund on the purchase.
She persevered with patience and did all of this with a smile on her face and was so courteous, kind and pleasant. Her respectful attitude and cheery customer service is something that’s very rare these days, so thank you Jannah, you made my day! 🤩 ⭐️👏😊”
“I entered the central square Ballarat store this morning around 9.30 I was the only customer in the store and I was looking for a pink jumper that I’d seen on line
The staff member did not even acknowledge me Didn’t even say hello
I had a Quick Look then decided to leave She said hi on my way out
Never going back
Disgraceful customer service”
“I’ve shopped at the TeaTrea Plazas shop for ages now I usually find something I like . I went in there last Wednesday to h ave a look, there’s a woman who works there very often may be a manager or senior staff member. She is always surlie and miserable, wow don’t dare ask her a question or you’ll get a death look . Seriously it’s really put me off ever going back I’m always polite but she needs to do a course in public relations or manners .”
“Leanna is so good… she helped me get the perfect blouse and was honest about how things looked. Thanks Leanna your enthusiasm and happy professional energy in the store really made a difference… Will def be back ❤️”
“I visited there store in Strathpine shopping center as the photo of there 50% extra off all styles of sale items yet they don't include items on the ones on the back wall this is misleading and false”
“Very disappointed that a shirt I purchased has shrunk after being washed as instructed. To make things worse a worker in the store said same thing happened to her”
“Great staff at Hypermarket and Taigum stores in Brisbane helpful, pleasant, friendly. Online store easy to order & quick delivery.
Great variety of comfortable, easy wearing, clothes that you can dress up or wear casual. Loving the great colours and designs of your dresses this season keep them coming!”
“Hi, I am large in Size and have a function to attend to. I don’t enjoy theses functions because of my size.Today I must have gone into every shop in the complex. I was extremely deflated but to my surprise I went into a Suzan greay and found something that wouldn’t only fit but also make me feel pretty. With the help of your staff and their amazing service I found an outfit for my special accession.Then I went ahead and bought extra clothing because I took advantage of your sales and with there assistance I paired up another outfit.
Thank you so much for looking after me
I will definitely be back to your store in HighPoint shopping centre Maribyrnong your staff there are great and friendly.Just like the old days that I miss so much to my surprise I didn’t think that it still existed
I truly appreciate the customer service
It’s so important that your staff are appreciated as this is something the young ones of today lack unless you are of there age money can’t buy these skills or talent
Thank you once again ladies I won’t be cancelling my evening thanks to you xx”
“Long time customer, love the clothes, you only need to check my wardrobe.
But— went to the Shepparton store(my regular store)after being away for 6 months-new staff. Two young women that stood behind the counter and talked & talked. No help at all no check on you in changing room and when I came out after trying on some clothes, guess what still talking. The shop was busy one woman had to duck under a hanging rack to get into a change room while the staff talked. In the years I’ve been going to Susan Grea Shepparton the staff were fantastic and able to assist you & check on how you were going trying on the clothes. Maybe this was because they were about the same age or bit younger than your customers. The staff you have now ( Friday 8/11) would be better off working at Sportsgirl. I will not return to that store with those staff. For your interest the next day I went to Taking Shape had fantastic customer service & I spent $275.”
“Love the clothes and service but have found the elastic in the waistbands of the shorts and pants twist inside the band and it’s difficult to flatten it back to the original. Why don’t they sew them in flat instead of just at the seams?”
“Customer service excellent, Cairns store, served by Nance. Helped me without being invasive, gave good advice. Clothing is sized well and good quality. I've always liked Suzanne Grae and this hasn't changed.”
“Tea Tree Plaza store very disappointing i am huge fan and shop regularly at your stores and online. The interaction I had with the person at Tea Tree Plaza store this morning was discussing over holding a top as I am from country area 3 hours out of Adelaide. I was going to be in Adelaide on Saturday to collect. This was not available in my size online thats why i called the store. Your policy of holding for one day is ridiculous or not been able to pay over the phone. Very disappointing and you need to review your customer service country people are disavantage enough.”
“Noarlunga store manager is the rudest person I have ever encountered . Customer service is obviously not in her personality. I’ve heard her shout at staff members in front of customers. I would hate to work there. Will never shop in there again.
Shame because I used to love that store.”
“Noarlunga store is the worst store I’ve attended.
The manager is rude and very unprofessional needs to speak to staff in a more professional & pleasant tone.”
“The displays in the shop are set up to trick to people when they get to the checkout. Things that aren’t on sale are mixed in with sale items and all under the discount sign. The lady at the checkout said they are told to do that. Also don’t like the sizing of the garments. So fake to make people think they can fit into a smaller size. I found the whole experience revolting and won’t go back.”
“No I haven't actually had a bad experience. Always purchased my clothes from suzanne grae but not now, I find they are outpricng themselves and the clothing is unsuitable Gone from always buying when I stepped inside store to now walking out with nothing. Sad!!!0”
