“Hi, I am large in Size and have a function to attend to. I don’t enjoy theses functions because of my size.Today I must have gone into every shop in the complex. I was extremely deflated but to my surprise I went into a Suzan greay and found something that wouldn’t only fit but also make me feel pretty. With the help of your staff and their amazing service I found an outfit for my special accession.Then I went ahead and bought extra clothing because I took advantage of your sales and with there assistance I paired up another outfit.
Thank you so much for looking after me
I will definitely be back to your store in HighPoint shopping centre Maribyrnong your staff there are great and friendly.Just like the old days that I miss so much to my surprise I didn’t think that it still existed
I truly appreciate the customer service
It’s so important that your staff are appreciated as this is something the young ones of today lack unless you are of there age money can’t buy these skills or talent
Thank you once again ladies I won’t be cancelling my evening thanks to you xx”
“Long time customer, love the clothes, you only need to check my wardrobe.
But— went to the Shepparton store(my regular store)after being away for 6 months-new staff. Two young women that stood behind the counter and talked & talked. No help at all no check on you in changing room and when I came out after trying on some clothes, guess what still talking. The shop was busy one woman had to duck under a hanging rack to get into a change room while the staff talked. In the years I’ve been going to Susan Grea Shepparton the staff were fantastic and able to assist you & check on how you were going trying on the clothes. Maybe this was because they were about the same age or bit younger than your customers. The staff you have now ( Friday 8/11) would be better off working at Sportsgirl. I will not return to that store with those staff. For your interest the next day I went to Taking Shape had fantastic customer service & I spent $275.”
“Love the clothes and service but have found the elastic in the waistbands of the shorts and pants twist inside the band and it’s difficult to flatten it back to the original. Why don’t they sew them in flat instead of just at the seams?”
“Customer service excellent, Cairns store, served by Nance. Helped me without being invasive, gave good advice. Clothing is sized well and good quality. I've always liked Suzanne Grae and this hasn't changed.”
“Tea Tree Plaza store very disappointing i am huge fan and shop regularly at your stores and online. The interaction I had with the person at Tea Tree Plaza store this morning was discussing over holding a top as I am from country area 3 hours out of Adelaide. I was going to be in Adelaide on Saturday to collect. This was not available in my size online thats why i called the store. Your policy of holding for one day is ridiculous or not been able to pay over the phone. Very disappointing and you need to review your customer service country people are disavantage enough.”
“Noarlunga store manager is the rudest person I have ever encountered . Customer service is obviously not in her personality. I’ve heard her shout at staff members in front of customers. I would hate to work there. Will never shop in there again.
Shame because I used to love that store.”
“Noarlunga store is the worst store I’ve attended.
The manager is rude and very unprofessional needs to speak to staff in a more professional & pleasant tone.”
“The displays in the shop are set up to trick to people when they get to the checkout. Things that aren’t on sale are mixed in with sale items and all under the discount sign. The lady at the checkout said they are told to do that. Also don’t like the sizing of the garments. So fake to make people think they can fit into a smaller size. I found the whole experience revolting and won’t go back.”
“No I haven't actually had a bad experience. Always purchased my clothes from suzanne grae but not now, I find they are outpricng themselves and the clothing is unsuitable Gone from always buying when I stepped inside store to now walking out with nothing. Sad!!!0”
“Suzannegrae @ Cairns Central Excellent Service
As I walked past Suzannegrae I noticed beautiful bright coloured shirts and I must say they have a wonderful variety of clothes instore, and they are reasonably priced.
But I haven't been able to try on clothes in stores due to a disability for the last couple of years I generally order online, A wonderful staff member approached me and asked me if she could help. her name is Andrea, she assisted me with every item I bought her kindness and patience, was just outstanding and I was as looking for another couple shirts in a certain colour she was able to advise me that they were on order and when they would arrive in store.
I wouldn't have bought as much as I did if Andrea didn't assist me. And I did go to a few stores today and not one sales assistant asked if they could help apart from Andrea @ Suzannegrae @ Cairns Central
I will definitely be going back to shop at Suzannegrae for the wonderful customer service and for the great prices and wonderful new garments to choose from.”
“Suzanne Grae Baulkham Hills, bring back Jenny & Beck, lovely ladies very helpful. The new staff never smile & don’t even greet you.
Shop always looks messy,”
“Im very disappointed in the clothing at Suzanne Grae now, i bought a navy zip up hoodie cardigan worth $49.95 a wore it once and it started pilling immediately. I hand washed it carefully and had to throw it out!”
“Very Bad Customer Service and would never shop here again, Unprofessional Staff in Westfield Westlakes! Accused the customer in giving the wrong money, and would not give the customer her change, was ripped off $30! therefore Customer Left Upset and in Tears 😭”
“When staff leave, the business manager should ask why. The company on paper looks good.
But is not . Maybe it was just this manger, she is nasty and a bully.”
“Bonnyrigg Plaza NSW - Suzanne Grae store
Dark haired lady with overdone makeup is disgusting womans. I think manager or something there ? I have gone many times and abused by her or seen her abuse other woman. The other day i witnessed her screaming and abusing a poor old woman. Why are people like that allowed to even work with vulnerable woman’s?”
“I tried on few tops and jumper.they seem to be all to short as I am 5.ft 10..I have never had this problem at Suzanne Grae before.the sales person said a lot of people have complained about this.why is this happening????”
“Sizing are inconsistent, and as for their pants policy free returns, what a joke, got told that a 2cm difference is acceptable btween pants in different colouring but same style.”
“On Monday 18th of March, I bought 6 summer tops on sale from Tuggeranong ACT. I like the clothes at Suzanne Grae and shop there regularly. This time though I didn't expect it to come to so much, however I was in a hurry so didn't query it. When I got home I found out I had been overcharged by $20. Today I went back to the store, a different sales person was there. I brought my receipt in along with the 6 items I had purchased.
I explained that I had been overcharged, the woman was rude and seemed annoyed, she said 'No you haven't that's correct.' I pointed to an item on the receipt and told her I hadn't bought anything for $29.95.
She then scanned all my items and said that one of my sale items had come up at the orginal price and not the sale price.
Without an apology to me she said she would refund me the $20. Her customer service skills were non existent.
I felt like saying while you are there you can pay for my petrol to return to Suzanne Grae. I felt really taken back by her attitude, she seemed to want to intimidate me, for saying I had been overcharged and initially she made me feel silly, like I didn't know what I was talking about.
The previous sales person that I encountered on Monday was nice and helpful but unfortunately she wasn't working today.
The whole experience was awful and I will have 2nd thoughts about shopping there again.”
