“Suzannegrae @ Cairns Central Excellent Service
As I walked past Suzannegrae I noticed beautiful bright coloured shirts and I must say they have a wonderful variety of clothes instore, and they are reasonably priced.
But I haven't been able to try on clothes in stores due to a disability for the last couple of years I generally order online, A wonderful staff member approached me and asked me if she could help. her name is Andrea, she assisted me with every item I bought her kindness and patience, was just outstanding and I was as looking for another couple shirts in a certain colour she was able to advise me that they were on order and when they would arrive in store.
I wouldn't have bought as much as I did if Andrea didn't assist me. And I did go to a few stores today and not one sales assistant asked if they could help apart from Andrea @ Suzannegrae @ Cairns Central
I will definitely be going back to shop at Suzannegrae for the wonderful customer service and for the great prices and wonderful new garments to choose from.”
“Suzanne Grae Baulkham Hills, bring back Jenny & Beck, lovely ladies very helpful. The new staff never smile & don’t even greet you.
Shop always looks messy,”
“Im very disappointed in the clothing at Suzanne Grae now, i bought a navy zip up hoodie cardigan worth $49.95 a wore it once and it started pilling immediately. I hand washed it carefully and had to throw it out!”
“Very Bad Customer Service and would never shop here again, Unprofessional Staff in Westfield Westlakes! Accused the customer in giving the wrong money, and would not give the customer her change, was ripped off $30! therefore Customer Left Upset and in Tears 😔
“When staff leave, the business manager should ask why. The company on paper looks good.
But is not . Maybe it was just this manger, she is nasty and a bully.”
“Bonnyrigg Plaza NSW - Suzanne Grae store
Dark haired lady with overdone makeup is disgusting womans. I think manager or something there ? I have gone many times and abused by her or seen her abuse other woman. The other day i witnessed her screaming and abusing a poor old woman. Why are people like that allowed to even work with vulnerable woman’s?”
“I tried on few tops and jumper.they seem to be all to short as I am 5.ft 10..I have never had this problem at Suzanne Grae before.the sales person said a lot of people have complained about this.why is this happening????”
“Sizing are inconsistent, and as for their pants policy free returns, what a joke, got told that a 2cm difference is acceptable btween pants in different colouring but same style.”
“On Monday 18th of March, I bought 6 summer tops on sale from Tuggeranong ACT. I like the clothes at Suzanne Grae and shop there regularly. This time though I didn't expect it to come to so much, however I was in a hurry so didn't query it. When I got home I found out I had been overcharged by $20. Today I went back to the store, a different sales person was there. I brought my receipt in along with the 6 items I had purchased.
I explained that I had been overcharged, the woman was rude and seemed annoyed, she said 'No you haven't that's correct.' I pointed to an item on the receipt and told her I hadn't bought anything for $29.95.
She then scanned all my items and said that one of my sale items had come up at the orginal price and not the sale price.
Without an apology to me she said she would refund me the $20. Her customer service skills were non existent.
I felt like saying while you are there you can pay for my petrol to return to Suzanne Grae. I felt really taken back by her attitude, she seemed to want to intimidate me, for saying I had been overcharged and initially she made me feel silly, like I didn't know what I was talking about.
The previous sales person that I encountered on Monday was nice and helpful but unfortunately she wasn't working today.
The whole experience was awful and I will have 2nd thoughts about shopping there again.”
“Love going into my local store in Penrith once a week but one member of staff very rude and unfriendly. Pity because all other members of staff are lovely. Puts me off going in there so will find another store in the centre to visit on the day when she is there.”
“Hi Team this is a review of the Tank Tops which came in recently in beautiful colours, these are the relaxed Tank Tops with a scoop neck.Featuring:
Scoop neck
Sleeveless
Relaxed fit
Straight hem
Fabrication: Polyester/Cotton
Model Height: 170cm
Model Wears: S/10, XL/16 & 3XL/22
Product Code: 21456
These relax Tanks are the best thing that I have bought in most of the colours and they are very comfortable to wear and flattering. Is it possible to get Black, Red, Yellow, Purple, Magenta, and other bright colours that haven't been out as yet. The colours that I have bought are very nice and have noticed that white and blue is always being sold so it will be good to brighten up with the colours that I suggested. Thanks Mona”
“Fountain gate store.
I purchased a jumper that was on sale, upon closer inspection i noticed it had a pull in the material. So i took it back last night and the girl that served me was the rudest person. I showed her the damage and straight she said pick another. I spent half an hour looking for something to exchange, finally found one that was lower than the original, she said that i had to buy another item and wanted me to spend more, when i finally explained to her , as a customer i have a right to a refund if the item is faulty, then she returned the balance. Very poor service, she did not know the proper refund rules. I will never shop there again.”
“Aspley Store, Brisbane
Consistently ugly service - very abrupt - have never been made welcomed from same 2 women. And look out if you try on a few things and don't happen to purchase because the fit is rubbish. Items are grabbed from you without a word. Not going there any more.”
“Tall Lady with an ascent, I think she is the new manager at Baulkham Hills. I found her not to be to friendly or approachable like the other lovely ladies that work there. She puts me off going in when she is on.”
“Returned a few items bought online at Doncaster Vic store as items were too small in size. Excellent customer service. Staff there are always willing to assist customers in any way. Strongly recommend customers to this store : > Fast delivery for all my online purchases. Keep it up Suzanne Grae : )”
“JOAN IRECENTLY RETURNED A TOP WITH A HOLE UNDER THE SLEEVE ,THE STAFF QUERIED HOW THE TEAR HAPPENED AND SUGGESTED I MAY BE TO BLAIM . I BOUGHT A PR OF JEANS AND THEY SAID THEY WOULD HAVE TO INSPECT ALL GARMENTS I BOUGHT,PROCEEDED TO PULL APART THE JEANS IN FRONT OF CUSTOMERS WHICH WAS SO EMBARESSING.ACUTOMER SUGGESTED I REPORT HER .SALES WOMAN ALSO SAID FROM NOW ON MANAGEMENTWOULD NOT BE EXCEPTING RETURNS ON GARMENTS.IF THIS IS TRUE IWONT BE ABLE TO SHOP AT ANY STORE , AS I BUY FOR MEMBERS OF MY FAMILY.SORRY THIS IS SO LONG BUT I AM VERY UPSET .I HAVE SHOPPED THERE FOR MANY YEARS,I AM 84”
