“INCONSISTENT SIZING
I purchased a size 14 top from a Suzanne Grae store, then I purchased same style in a different colour online. When it arrived it had a Size 14 tag, but it was HUGE, so much bigger than the actual size 14 from the store.
Trying to return it was a nightmare, they make it really difficult to contact them, and once you've found a way to do that the customer service people don't seem to be familiar with Australian Consumer Law.
I ended up having to return it to a store, but could only exchange, not return, and I forfeited the postage cost.
I won't buy anything from Suzanne Grae online ever again”
“Have returned items to you 2 weeks ago and have heard nothing.Items costing $84. No confirmation of you receiving them. No refund. No answer to my emails. Paid $14 to return items also $9 to lodge my request. Bad management!! I’ve returned items to other companies and have been kept up to date with refund. Why are you so different? Will not buy anything online from you again. In fact online shopping except with Catch of the Day will now be non existent.”
“I was surprised to receive my order today after ordering only a few days ago. Seven items ordered and seven items received. Excellent service unlike other online stores. I would absolutely recommend Suzanne Grae.”
“Went into Suzanne free north lakes last week. Was served by Debbie? I think or deb. As someone who has worked on retail.for many years. What an absolute joy she was. So polite and helpful. Love the older ladies In stores. Can't beat customer service knowledge and experience. I will definitely be back. Please pass on to the store. 10 out of 10.”
“They have been selling short jeans at $50. I just bought a pair made in China. I did not need to shorten it; I am only 153 cm tall. Also after washing it twice in the washing machine, handwash cycles, first wash before wearing, the jeans came out a beautiful deep navy blue.
As well Suzanne Gray has a variety of cotton skivies, good winter colors, for those who like to wear something soft underneath dry-itchy woolens.”
