“Aspley Store, Brisbane
Consistently ugly service - very abrupt - have never been made welcomed from same 2 women. And look out if you try on a few things and don't happen to purchase because the fit is rubbish. Items are grabbed from you without a word. Not going there any more.”
“Tall Lady with an ascent, I think she is the new manager at Baulkham Hills. I found her not to be to friendly or approachable like the other lovely ladies that work there. She puts me off going in when she is on.”
“Returned a few items bought online at Doncaster Vic store as items were too small in size. Excellent customer service. Staff there are always willing to assist customers in any way. Strongly recommend customers to this store : > Fast delivery for all my online purchases. Keep it up Suzanne Grae : )”
“JOAN IRECENTLY RETURNED A TOP WITH A HOLE UNDER THE SLEEVE ,THE STAFF QUERIED HOW THE TEAR HAPPENED AND SUGGESTED I MAY BE TO BLAIM . I BOUGHT A PR OF JEANS AND THEY SAID THEY WOULD HAVE TO INSPECT ALL GARMENTS I BOUGHT,PROCEEDED TO PULL APART THE JEANS IN FRONT OF CUSTOMERS WHICH WAS SO EMBARESSING.ACUTOMER SUGGESTED I REPORT HER .SALES WOMAN ALSO SAID FROM NOW ON MANAGEMENTWOULD NOT BE EXCEPTING RETURNS ON GARMENTS.IF THIS IS TRUE IWONT BE ABLE TO SHOP AT ANY STORE , AS I BUY FOR MEMBERS OF MY FAMILY.SORRY THIS IS SO LONG BUT I AM VERY UPSET .I HAVE SHOPPED THERE FOR MANY YEARS,I AM 84”
“Seriously frustrating I was just wanting to shop in Baulkham Hills store Friday 16th late afternoon when I was confronted by the staff member Theresa I think telling me the specials in shop, but then she started to tell me she is a hairdresser by trade. I just wanted to shop quietly and she really was pushy so I had to get out there, so I shopped online instead.”
“Staff member at Eastland ,Victoria, was extremely rude when returning jeans for an exchange as the zip clasp broke on first wear. Not even addressing me she was muttering under her breath that I probably didn’t even pay full price for them. Very rude. Didn’t even acknowledge the fact that the jeans were faulty.”
“INCONSISTENT SIZING
I purchased a size 14 top from a Suzanne Grae store, then I purchased same style in a different colour online. When it arrived it had a Size 14 tag, but it was HUGE, so much bigger than the actual size 14 from the store.
Trying to return it was a nightmare, they make it really difficult to contact them, and once you've found a way to do that the customer service people don't seem to be familiar with Australian Consumer Law.
I ended up having to return it to a store, but could only exchange, not return, and I forfeited the postage cost.
I won't buy anything from Suzanne Grae online ever again”
“Have returned items to you 2 weeks ago and have heard nothing.Items costing $84. No confirmation of you receiving them. No refund. No answer to my emails. Paid $14 to return items also $9 to lodge my request. Bad management!! I’ve returned items to other companies and have been kept up to date with refund. Why are you so different? Will not buy anything online from you again. In fact online shopping except with Catch of the Day will now be non existent.”
“I was surprised to receive my order today after ordering only a few days ago. Seven items ordered and seven items received. Excellent service unlike other online stores. I would absolutely recommend Suzanne Grae.”
“Went into Suzanne free north lakes last week. Was served by Debbie? I think or deb. As someone who has worked on retail.for many years. What an absolute joy she was. So polite and helpful. Love the older ladies In stores. Can't beat customer service knowledge and experience. I will definitely be back. Please pass on to the store. 10 out of 10.”
“They have been selling short jeans at $50. I just bought a pair made in China. I did not need to shorten it; I am only 153 cm tall. Also after washing it twice in the washing machine, handwash cycles, first wash before wearing, the jeans came out a beautiful deep navy blue.
As well Suzanne Gray has a variety of cotton skivies, good winter colors, for those who like to wear something soft underneath dry-itchy woolens.”
