“Fountain gate store.
I purchased a jumper that was on sale, upon closer inspection i noticed it had a pull in the material. So i took it back last night and the girl that served me was the rudest person. I showed her the damage and straight she said pick another. I spent half an hour looking for something to exchange, finally found one that was lower than the original, she said that i had to buy another item and wanted me to spend more, when i finally explained to her , as a customer i have a right to a refund if the item is faulty, then she returned the balance. Very poor service, she did not know the proper refund rules. I will never shop there again.”
“Aspley Store, Brisbane
Consistently ugly service - very abrupt - have never been made welcomed from same 2 women. And look out if you try on a few things and don't happen to purchase because the fit is rubbish. Items are grabbed from you without a word. Not going there any more.”
“Tall Lady with an ascent, I think she is the new manager at Baulkham Hills. I found her not to be to friendly or approachable like the other lovely ladies that work there. She puts me off going in when she is on.”
“JOAN IRECENTLY RETURNED A TOP WITH A HOLE UNDER THE SLEEVE ,THE STAFF QUERIED HOW THE TEAR HAPPENED AND SUGGESTED I MAY BE TO BLAIM . I BOUGHT A PR OF JEANS AND THEY SAID THEY WOULD HAVE TO INSPECT ALL GARMENTS I BOUGHT,PROCEEDED TO PULL APART THE JEANS IN FRONT OF CUSTOMERS WHICH WAS SO EMBARESSING.ACUTOMER SUGGESTED I REPORT HER .SALES WOMAN ALSO SAID FROM NOW ON MANAGEMENTWOULD NOT BE EXCEPTING RETURNS ON GARMENTS.IF THIS IS TRUE IWONT BE ABLE TO SHOP AT ANY STORE , AS I BUY FOR MEMBERS OF MY FAMILY.SORRY THIS IS SO LONG BUT I AM VERY UPSET .I HAVE SHOPPED THERE FOR MANY YEARS,I AM 84”
“Seriously frustrating I was just wanting to shop in Baulkham Hills store Friday 16th late afternoon when I was confronted by the staff member Theresa I think telling me the specials in shop, but then she started to tell me she is a hairdresser by trade. I just wanted to shop quietly and she really was pushy so I had to get out there, so I shopped online instead.”
“INCONSISTENT SIZING
I purchased a size 14 top from a Suzanne Grae store, then I purchased same style in a different colour online. When it arrived it had a Size 14 tag, but it was HUGE, so much bigger than the actual size 14 from the store.
Trying to return it was a nightmare, they make it really difficult to contact them, and once you've found a way to do that the customer service people don't seem to be familiar with Australian Consumer Law.
I ended up having to return it to a store, but could only exchange, not return, and I forfeited the postage cost.
I won't buy anything from Suzanne Grae online ever again”
“Have returned items to you 2 weeks ago and have heard nothing.Items costing $84. No confirmation of you receiving them. No refund. No answer to my emails. Paid $14 to return items also $9 to lodge my request. Bad management!! I’ve returned items to other companies and have been kept up to date with refund. Why are you so different? Will not buy anything online from you again. In fact online shopping except with Catch of the Day will now be non existent.”
