“I must say up to this weekend i would say swinton well good but on Wednesday 12/4/17 i had to get in touch to give them update for a new quote as my ins runs out tomorrow and they said they would get straight back to me with a new quote they also asked what no claims i had on present vehicle, i thought no claims went on whether or not you have made a claim at all not whether or not made a claim on the vehicle you were insuring so at this mo could only give 3 out 5 n that's because they were a good deal”
“I renewed my motor insurance with Swinton insurance brokers and was eventually quoted a figure of £586. I paid it but as a mater of interest contacted the AA who quoted £386. I am now wondering where the £200 is actually going as the insurance was provided by the same company AXA 35. I have requested a refund which has been promised within 5 days. AA good Swinton BAD. I have dealt with this company since 1975. Never again.”
“Appalling customer service in Sunderland branch. I made a formal complaint to Swintons' national complaints team who dealt with it in a very prompt and professional manner however feedback was no action would be taken by manager of branch.”
“Called in to Swintons office for my car insurance and found the staff very helpful and with all information I received and the quote found for my car insurance I am well satisfied, thank you Swintons.”
“Swinton can find the cheapest policy; but only if you go through a comparison site. Contacting Swinton direct is a mistake in my experience, as the person answering your request is after a commision.”
Hi David,
I am sorry to hear of the difficulties that you have encountered regarding your policy documents. If you could please provide further details by emailing social.media@swinton.co.uk, I would be happy to look into the matter for you.
Regards
Pete
“seemed very odd that the renewal price by post from swinton for my vehicle was nearly £200.00 more than last year and yet on the compare site for same vehicle and same cover was over £200 cheaper !!!???”
Hi Betty,
I am sorry to hear of the difficulties that you have encountered regarding your premium. If you could please provide further details by emailing social.media@swinton.co.uk, I would be happy to look into the matter for you.
Regards
Pete
“Renewal premium taken from my bank account, when I called them to cancel renewal they cancelled the current policy. The renewal premium was astronomical. With 2weeks left for a full year insurance for new driver. What a joke of company,once they can't skin you they dump you. Will never touch again.”
