“After applying for a small claim of water damage to our conservatory because of a leak from our overflow, we were then told it's £500 excess just for someone to assess the damage, in my mind this is absolutely disgusting!! The damage is not even that much! Why pay a monthly premium, only for them to make it impossible to even put in a small claim! Rip off merchants, cancelled insurance immediately!!”
“My car insurance has risen by nearly £200 from last year! They claim ther must have been a rise in thefts of my type of vehicle! So car thieves have suddenly started stealing Ford Mondeo's? I managed to insure my car with Hastings for half of Swinton's cheapest quote. Thanks for nothing Swinton!”
“They should change their name to Swindlers as it would be an accurate description of them. If you don't want to be ripped off steer clear of this bunch.”
“Terrible terrible customer service centre attitude, threatening letters and emails sent but unable to make personal contact. When my patience wore thin and I informed the operator that I have recorded the details of my calls his attitude was turned up to 11 and he was almost in tears of rage! Can't give no stars, steer clear.”
“Helpful and easy to deal with. good value and I am almost certain that I will renew with them and possibly add a second bike which I am thinking of purchasing.
I am happy to recommend this concern to others.”
“Ageas and Swinton completely let us down. After a claim they gave us no hire car and it took 6 days to write the car off so we were left 6 days without a car and that delayed my wife driving again which knocked her confidence after the accident. Ageas also didn't pass my complaint into Swinton saying we would never use them again resulting in us having to pay the more on the policy after the claim. Every time I complained they never took me seriously and they never did anything to repair the dissatisfaction we received from their poor service. Every time they just fobbed us off with the financial Ombudsman which we will look into. Swinton were the insurers and Ageas dealt with the claim and they just blamed each other but did nothing about it. I would never ever use these again and it's obvious to me they don't care about being decent as long as they are making easy money from their customers.”
“I have had motorbike insurance with swinton for many years and the quotes are very competitive. Pleasant company to deal with and never had any problems. Would recommend.”
“They cancelled my house insurance 7 days after taking it out, saying that the underwriters cancelled the insurance.
Then sent me various letters stating I needed to pay £20 for a cancellation charge! They cancelled not me so why do I have to pay £20?
Do not use Swinton they are robbing thieves and you can get a more reliable service with so many other insurance companies out there.”
“Read The Small Print! My cover was only £67, i wanted to cancel the insurance after 10months, they wanted an extra £50 even though the cover was paid up!!
Be careful, small print says £25 charge if you cancel within 3months, £25 charge if you cancel within 6 minths and £25 charge if you cancel within 6 months of cover ending!! Clever little rip off merchants
Be careful”
“Keep sending marketing text messages and unable to opt out without texting a premium number to request they stop. Not impressed and will never use them.”
“Swinton automaticaly renewed my policy for a ridiculous amount, I was unaware and unable to change it as I was offshore at the time, as soon as I got home I called them to cancel as I had found a new insurer that was less than a third of the price, I was then charged a cancellation fee on top of the amount I had already been fleeced.. won't be using again.”
