“They should change their name to Swindlers as it would be an accurate description of them. If you don't want to be ripped off steer clear of this bunch.”
“Terrible terrible customer service centre attitude, threatening letters and emails sent but unable to make personal contact. When my patience wore thin and I informed the operator that I have recorded the details of my calls his attitude was turned up to 11 and he was almost in tears of rage! Can't give no stars, steer clear.”
“Helpful and easy to deal with. good value and I am almost certain that I will renew with them and possibly add a second bike which I am thinking of purchasing.
I am happy to recommend this concern to others.”
“Ageas and Swinton completely let us down. After a claim they gave us no hire car and it took 6 days to write the car off so we were left 6 days without a car and that delayed my wife driving again which knocked her confidence after the accident. Ageas also didn't pass my complaint into Swinton saying we would never use them again resulting in us having to pay the more on the policy after the claim. Every time I complained they never took me seriously and they never did anything to repair the dissatisfaction we received from their poor service. Every time they just fobbed us off with the financial Ombudsman which we will look into. Swinton were the insurers and Ageas dealt with the claim and they just blamed each other but did nothing about it. I would never ever use these again and it's obvious to me they don't care about being decent as long as they are making easy money from their customers.”
“I have had motorbike insurance with swinton for many years and the quotes are very competitive. Pleasant company to deal with and never had any problems. Would recommend.”
“They cancelled my house insurance 7 days after taking it out, saying that the underwriters cancelled the insurance.
Then sent me various letters stating I needed to pay £20 for a cancellation charge! They cancelled not me so why do I have to pay £20?
Do not use Swinton they are robbing thieves and you can get a more reliable service with so many other insurance companies out there.”
“Read The Small Print! My cover was only £67, i wanted to cancel the insurance after 10months, they wanted an extra £50 even though the cover was paid up!!
Be careful, small print says £25 charge if you cancel within 3months, £25 charge if you cancel within 6 minths and £25 charge if you cancel within 6 months of cover ending!! Clever little rip off merchants
Be careful”
“Keep sending marketing text messages and unable to opt out without texting a premium number to request they stop. Not impressed and will never use them.”
“Swinton automaticaly renewed my policy for a ridiculous amount, I was unaware and unable to change it as I was offshore at the time, as soon as I got home I called them to cancel as I had found a new insurer that was less than a third of the price, I was then charged a cancellation fee on top of the amount I had already been fleeced.. won't be using again.”
“Had recently renewed my bike insurance and then changed my bike. New bike was similar to the old one but Swindon tried to charge me 4 times the premium!
After discussion it came down to 3 times the original premium. For the sake of convenience I went with it.
Later compared the prices and I could have got cover for the original premium although it would have cost to cancel the Swinton policy.
Been a Swinton customer for years but don't appreciate being ripped off, will not be back.”
“Absolutely terrible customer service, i have 6 years no claims which i have proof of however swinton have admitted that they will not accept a valid ncb certificate because it does not have my vehicle reg on it even though it is not required by other insurance companys! And lets be honest you as the customer get the no claims not your car!
They have some very rude staff that will quite happily try to shout over the top of you if you let them.
The only good thing about swinton is cancelling my policy i have honestly never had so much trouble with any other company in the couple of weeks i have been with them.
Please avoid this company if you want your no claims.”
“Horribly Overpriced. My mother was with Swinton and told me her renewal price. I nearly choked! Knocked £300 pounds of Swintons quote within 20 mins. She is now insured elsewhere!”
“Was very upset was recommended that is very cheep but they even refuse to give me a question was upset bcz never been refuse in 5 years shit company donn't use this compeny no good”
