“I have had motorbike insurance with swinton for many years and the quotes are very competitive. Pleasant company to deal with and never had any problems. Would recommend.”
“They cancelled my house insurance 7 days after taking it out, saying that the underwriters cancelled the insurance.
Then sent me various letters stating I needed to pay £20 for a cancellation charge! They cancelled not me so why do I have to pay £20?
Do not use Swinton they are robbing thieves and you can get a more reliable service with so many other insurance companies out there.”
“Read The Small Print! My cover was only £67, i wanted to cancel the insurance after 10months, they wanted an extra £50 even though the cover was paid up!!
Be careful, small print says £25 charge if you cancel within 3months, £25 charge if you cancel within 6 minths and £25 charge if you cancel within 6 months of cover ending!! Clever little rip off merchants
Be careful”
“Keep sending marketing text messages and unable to opt out without texting a premium number to request they stop. Not impressed and will never use them.”
“Swinton automaticaly renewed my policy for a ridiculous amount, I was unaware and unable to change it as I was offshore at the time, as soon as I got home I called them to cancel as I had found a new insurer that was less than a third of the price, I was then charged a cancellation fee on top of the amount I had already been fleeced.. won't be using again.”
“Had recently renewed my bike insurance and then changed my bike. New bike was similar to the old one but Swindon tried to charge me 4 times the premium!
After discussion it came down to 3 times the original premium. For the sake of convenience I went with it.
Later compared the prices and I could have got cover for the original premium although it would have cost to cancel the Swinton policy.
Been a Swinton customer for years but don't appreciate being ripped off, will not be back.”
“Absolutely terrible customer service, i have 6 years no claims which i have proof of however swinton have admitted that they will not accept a valid ncb certificate because it does not have my vehicle reg on it even though it is not required by other insurance companys! And lets be honest you as the customer get the no claims not your car!
They have some very rude staff that will quite happily try to shout over the top of you if you let them.
The only good thing about swinton is cancelling my policy i have honestly never had so much trouble with any other company in the couple of weeks i have been with them.
Please avoid this company if you want your no claims.”
“Horribly Overpriced. My mother was with Swinton and told me her renewal price. I nearly choked! Knocked £300 pounds of Swintons quote within 20 mins. She is now insured elsewhere!”
“Was very upset was recommended that is very cheep but they even refuse to give me a question was upset bcz never been refuse in 5 years shit company donn't use this compeny no good”
“I live in the UK for 5 years and without hypocrisy I would like to say that I have had other insurance companies and they are all very similar including Devit! despite its price I am very satisfied with your assistance without counting on the credibility that is great and well indicated congratulations to all of devit and thank you”
“Not limited to South Shields, rather the entire Swinton.
Their car breakdown is not worth the paper it's written on. I have been a customer of Swinton for 4-5years for breakdown. I have National recovery that states if it cannot be repaired at the roadside they will take it to a garage. I pay for and have a contract for 24 hour recovery, 7 days a week and to a garage if required. All very well you might think, however, no, no, no.
My car broke down yesterday, the breakdown came, it was the clutch so could not be repaired at the road, obviously I would like it taken strait to a garage... however, here is where Swinton logic and misleading policy comes into play. It was the evening and all the garages were closed, so I had no option but to have the car towed to the safest place in the meantime- my address. As they were unable to fulfil their contractual obligation at that time- to take it a garage then I would (as would anyone) expect that the service I have paid for to be carried out in full and consequently, completed when it is possible to do so. Hence, take it to a garage when it's open.
As soon as the garage opens I ring them and then I call Swinton to arrange for them to collect my car to complete the service I pay for, what they were unable to complete the previous night. I was informed that they wouldn't collect it because I don't have Home Start. Obviously, I inform them that this is a continuation of a service that were unable to carry out ...etc. etc. Get no where with complete simpletons, who are unable to deviate from a rehearsed script.
I pay for and have agreed contractually for 24 hours breakdown, 7 days per week. However, as garages are actually only open 9- 5 they have been charging me for a service that they won't provide. To be taken to a garage as agreed then my car needs to breakdown during office hours 9-5 and we all know that cars are never that convenient. Hence, the policy they have mislead me with can only be validated 8 hours per day and 6 days per week. Hence if I (or anyone for that matter) is unlucky enough to break down the other 16 hours per day or on a Sunday- screwed. The policy that has been agreed is invalid as there are no garages open and they will worm their slimy little crooked bodies out completing their obligations when they are able to.
Yes, I have cancelled my breakdown and yes, I have lodged a complaint in view to taking it up with the financial ombudsman. Just found out that they have previously been fined for miss selling so it appears not much has changed.”
“First they cut the number of swinton main street premises and now they are cutting the number of policies that they have to offer - its all about cutting costs and maximise profits for the company. They claim to be putting 'the customer at the heart of everything we do' - RUBBISH! As a policy holder, I have just been informed that they are stopping my policy because it is too specialist and they are reducing the number of policies to just two. I will not be insuring with this company again.”
