“I was involved in an accident on 9th December 2014 which i reported immediately,(as soon as the office was open).I gave details,then was put through to another department which turned out to be Quindell solicitors,who Swintons seem to be linked with in some way.They kept me on the phone for 24 minutes,(0800 numbers are not free on mobile networks),which the first of quite a few costly calls.All Quindell were interested in was a personal injury claim,which i didn't pursue.Wrong decision..After several weeks of non comunication,i called Swintons to enquire as to the progress of proceedings,only to find out that they had no idea what i was talking about..By some act of gross incompetence,the details of my accident had not been passed on to the relavent insurance company,who were blissfully unaware that the incident had even occurred..More expensive phone calls ensued,both to my insurance company and the third partys'...To date,the matter has still not arrived at a satisfactory conclusion,almost FIVE months after the incident occured.And i am out of pocket,with a damaged vehicle..Needless to say,i will not be using Swintons again,and i will be relaying my experience,through the medium of social media ,to warn the general insurance buying public of the potential folly of doing so....I will also now begin following the insurance industrys' complaints procedure.”
“Had to claim on policy last year after being hit from behind- no policy documents were issued to me. Quindell handle the claims for Swinton- service was appalling- took 17 calls before I was even dealt with and this was only as a result of emailing their CEO. all of a sudden customer service rang promising to call back and gave her name as Sarah- never heard from her again!!!. complained again, was told that the man would be personally handling the claim, asked when paperwork would come out - the normal paperwork where you draw diagrams!!. I was told by him that it wasn't necessary. 3-4 weeks later the paperwork came out, I contacted the man by email asking why he told me it wouldn't be needed and now I have recieved it- he never responded. it was bad enough being involved in an accident that wasn't my fault- but you expect reasonable service. Swinton rang me last week to renew my policy and I told them again I would not be renewing due to my experience with Quindell. I will be going back to Churchill next renewal- you get what you pay for!!!!!”
“Sadly someone crashed into my car 19 November. I had to do all the ringing around but I also have to continue paying.For a insurance for a car I no longer have.
.”
“I would not use Swinton again, they are the only insurance company that don't let you pick a certain date to pay your insurance on, you have to pay on the dates they use only and if your payment dosnt go out, they charge you £25!!! My insurance payments have gone up by £40 per month through them charging me. It's disgusting!!!
I would not recommend them at all.”
Hi Glen.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
Hello.
Thank you for taking the time to provide feedback in relation to your policy that was held with us. Details of your feedback have been passed to myself to review. We treat our customer feedback with great importance and I would like to gain some more information from you in relation to the issues you have encountered.
Can I please ask that you email social.media@swinton.co.uk with your details so I can investigate this further.
Kind regards
Adam
Swinton Insurance
“Rude and wanted money when i MOVED FOR AN ADMIN FEE! I informed over 50 companies that i had moved, not one other wanted to charge for being kept informed.”
Hi Kate,
Sorry to hear this please mail your details to social.media@swinton.co.uk and i'll look into this for you. Please include your full name, DOB and postcode.
Thanks
Ian
