“Had to claim on policy last year after being hit from behind- no policy documents were issued to me. Quindell handle the claims for Swinton- service was appalling- took 17 calls before I was even dealt with and this was only as a result of emailing their CEO. all of a sudden customer service rang promising to call back and gave her name as Sarah- never heard from her again!!!. complained again, was told that the man would be personally handling the claim, asked when paperwork would come out - the normal paperwork where you draw diagrams!!. I was told by him that it wasn't necessary. 3-4 weeks later the paperwork came out, I contacted the man by email asking why he told me it wouldn't be needed and now I have recieved it- he never responded. it was bad enough being involved in an accident that wasn't my fault- but you expect reasonable service. Swinton rang me last week to renew my policy and I told them again I would not be renewing due to my experience with Quindell. I will be going back to Churchill next renewal- you get what you pay for!!!!!”
“Sadly someone crashed into my car 19 November. I had to do all the ringing around but I also have to continue paying.For a insurance for a car I no longer have.
.”
“I would not use Swinton again, they are the only insurance company that don't let you pick a certain date to pay your insurance on, you have to pay on the dates they use only and if your payment dosnt go out, they charge you £25!!! My insurance payments have gone up by £40 per month through them charging me. It's disgusting!!!
I would not recommend them at all.”
Hi Glen.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
Hello.
Thank you for taking the time to provide feedback in relation to your policy that was held with us. Details of your feedback have been passed to myself to review. We treat our customer feedback with great importance and I would like to gain some more information from you in relation to the issues you have encountered.
Can I please ask that you email social.media@swinton.co.uk with your details so I can investigate this further.
Kind regards
Adam
Swinton Insurance
“Rude and wanted money when i MOVED FOR AN ADMIN FEE! I informed over 50 companies that i had moved, not one other wanted to charge for being kept informed.”
Hi Kate,
Sorry to hear this please mail your details to social.media@swinton.co.uk and i'll look into this for you. Please include your full name, DOB and postcode.
Thanks
Ian
