“Sadly had to make a claim for the first time ever, but, the people I spoke to made everything less traumatic, what was a bewildering minefield for me, they simplified and guided me through, whilst being so very kind, and mindful of how I was feeling.
Thank you team Swinton.”
“I was very disappointed in Swinton as I was led to believe that my car insurance was going to be with Swinton but actually it turned out once I set it up to be with AXA. Swinton just act as a broker. Anyway, never again and I would not recommend this company for car insurance. The charges are ridiculous, any changes you make to your policy during the time of your policy have a high fee applied, this then increases the insurance premium over the period of the agreement. What started off as a £16 premium ended up costing £28 per month because I change my cover to include personal business.
The staff I dealt with were unhelpful and were not supportive to the customer. All my documentation was online which I also didn't like.”
Hi,
I am sorry to hear of the difficulties that you have encountered regarding your policy. If you could please provide further details by emailing social.media@swinton.co.uk, I would be happy to investigate the matter for you and provide you with my findings..
Regards
Pete
“first bike insured went very well bought second bike and tried to insure it on joint insurance
eventually told to go on internet and find another company”
“Not much to say really - for all the right reasons.
Very easy to get the policy sorted out.
Swinton customer service is the best I've experienced in 12 years of driving. Incredibly friendly, very very helpful, and most of all, VERY easy to get through to. No silly switchboards, irritating sales people with no clue about your personal account details/situation etc.
Any issues or queries were painless to deal with I only hope that when it comes to buying my next car, Swinton offer me the most competitive quote, because if the price is right, I really don't want to leave.
In my opinion, Swinton set the bar for how customers should be a) treated and b) the ease at which they can speak to someone who will help them. I can only hope that everyone else experiences similarly positive treatment.”
