Swordis Reviews

Name: Swordis
Address: Fundacul Bucium nr.10A, Iasi, Ia?i County
Rating: 4.75

4.8 Rating 288 Reviews

95 %

of reviewers recommend Swordis

About Swordis:

Swordis, an online retail store, specializes in a wide array of swords, showcasing selections from some of the most esteemed brands in the industry. This emerging startup has expanded its scope by incorporating SwordEncyclopedia, a blog known for its extensive sword resources and recognized as a leading authority in this niche. Swordis' shop section offers an impressive range of over 1000 products in various categories. Their collection not only includes Japanese swords, Historical European Swords, and Military swords, but also extends to specialized items such as Technical knives, machetes, and a fascinating variety of fantasy swords and more. Featuring 19 distinguished brands, Swordis caters to a diverse clientele, ranging from historical enthusiasts to imaginative collectors.

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Swordis 5 star review on 14th September 2025

Mike Sarnoski

Swordis 5 star review on 13th September 2025

Eric Jackson

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Shadow Dancer Handmade Clay Temper High Carbon Steel Katana came in 3 weeks and when it did I noticed the mekugi was so crooked and looked very damaged. Then the blade collar was loose right out the box. I emailed and sent a video and the company said they wanted me to fix it myself, please tell me why I paid 400 to fix a sword myself right out the box brand new? These people are a bunch of lazy scammers and I want my money back!!!”

Helpful Report

Posted 1 week ago

We’d like to apologize once again, but as you know, we’ve already resolved this privately and explained the situation. ShadowDancer swords are made using traditional methods, which means they have a single mekugi pin. This design allows the sword to be easily disassembled, since over time any sword can develop parts that loosen with use. Having one mekugi makes it much simpler to take apart and maintain. Unfortunately, during transportation we’ve had a few cases where the mekugi was damaged. For this reason, we always include spare mekugi pins. You can replace the damaged one to eliminate the rattle, and we recommend keeping the second spare in case you need it later after extended use. This is not a defect but actually a traditional feature that many of our customers appreciate. To make things easier, we’ve also prepared a short video that shows step by step how to replace the mekugi—it only takes 1–2 minutes. Thank you very much for your understanding!

Posted 6 days ago

“Product says it was delivered and I never received”

Helpful Report

Posted 2 months ago

Hey! We can guarantee that this is not a common issue, and we reached out to the shipping company as soon as you messaged us. As soon as they get back to us, we’ll let you know but don’t worry, we’ll get it resolved for you.

Posted 2 months ago

“I got recommended by a friend, so I ordered a simple Katana. UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder. Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.”

Helpful Report

Posted 5 months ago

According to UPS, the package was successfully delivered and placed beside your door, with a photo provided as proof of delivery. David from our support team reached out to explain that, unfortunately, once a package is delivered and proof is provided, it is outside of our control. We understand you believe the package may have been mistaken for trash and picked up by a collector, and we are truly sorry that happened. After consulting with others and taking time to reflect, I have come to understand that even in unclear situations like this, businesses are often expected to take greater responsibility. We acknowledge that we could have approached this more thoughtfully from the beginning. That is why I personally reached out, to better understand the situation and hopefully find a way forward. You mentioned in your reply, “I don’t need anything from you or Swordis as there are plenty of options out there.” You also expressed doubt that David is a real person and questioned the quality of support provided. I want to be transparent. David is indeed part of our team, and he spent a considerable amount of time communicating with UPS and doing his best to help resolve the issue on your behalf. We are sorry if that did not come across clearly. When we take time to assess cases like this, it is not because we do not trust our customers. Unfortunately, we have encountered situations where policies were misused, so we take care to evaluate each case thoroughly. Our intention is always to be fair and supportive, not dismissive. In the past year and a half of doing business and serving our clients, we have only had two similar situations where we could not resolve things as everyone hoped. Throughout, we have always aimed to be fair and honest with our customers. This is also why you were recommended by a friend—because we genuinely care. As a small and growing business, we are constantly learning. Your feedback helps us improve, even when it is difficult to hear.

Posted 5 months ago

Swordis is rated 4.8 based on 288 reviews