Swordis Reviews

Name: Swordis
Address: Fundacul Bucium nr.10A, Iasi, Ia?i County
Rating: 4.72

4.7 Rating 362 Reviews

94 %

of reviewers recommend Swordis

About Swordis:

Swordis, an online retail store, specializes in a wide array of swords, showcasing selections from some of the most esteemed brands in the industry. This emerging startup has expanded its scope by incorporating SwordEncyclopedia, a blog known for its extensive sword resources and recognized as a leading authority in this niche. Swordis' shop section offers an impressive range of over 1000 products in various categories. Their collection not only includes Japanese swords, Historical European Swords, and Military swords, but also extends to specialized items such as Technical knives, machetes, and a fascinating variety of fantasy swords and more. Featuring 19 distinguished brands, Swordis caters to a diverse clientele, ranging from historical enthusiasts to imaginative collectors.

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273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a dull sword and I am unable to contact them. “They are unable to receive messages right now”. I relied on good reviews to guide my decision. It looks pretty and seems solid, but it is not sharp.”

Helpful Report

Posted 3 weeks ago

Hello Kevin, How did you try to reach out to us? We haven’t received any custom requests from you. Did you try using the contact form on our website? You can also reach us at support@swordis.com and send photos or videos for inspection. We take this seriously and will be happy to look into it. Thank you for your understanding! David

Posted 3 weeks ago

“I ordered a custom sword costing me over $3000. It was supposed to take 3 to 6 months to complete. It took over a year for it to even ship. After countless emails of issues, we were finally after a year able to begin the shipping process. Not only did they not update the shipping address and send it to the wrong location. But when I was able to finally get it, it is subpar quality for what I paid. Not only did I spend the extra $800 to get a proper scabbard (saya) and also pay extra for the custom saya fit. Out of all the issues that this sword has had in this whole process, not counting all the other issues with the sword and the custom fittings and the steel and the excuses. But I would at least expect the custom saya fit to actually be implemented. The scabbed doesn’t even stay on the sword. It falls off whenever I pick it up and it constantly rattles with any movement. All in all I had high expectations and I understand that complications arise, but I would at least expect the scabbard to fit the sword when you pay that type of money.”

Helpful Report

Posted 1 month ago

Hi Colin, we've already reached out to you privately to resolve this and we're waiting to hear back. On the timeline: the tool steel you ordered is exceptionally difficult to forge and temper — narrow working window, high rejection rate — and these delays became common enough that we removed it from our custom builder. The urushi saya was the second factor; urushi cures in many thin layers and humidity directly affects cure time, which can stretch the schedule by months. On the shipping address: the address on file changed after the initial order was placed, which is why the package went to the previous one. That said, we should have caught it before dispatch. The saya not fitting properly is also on us — a custom-fit saya that rattles isn't a custom-fit saya. In our email we've offered instructions to fix the saya rattle, plus a partial refund or a return for a replacement. Custom sword builds don't always go as smoothly as we'd like, and when they don't, our priority is making it right for the customer. Thank you for your understanding!

Posted 1 month ago

“Ordered a seax. Was thinking it was taking forever until these guy finally emailed me telling me DHS needs “more information” when in reality they wanted to charge me an extra 22$ despite having paid for this sword and the shipping. I don’t know if this was because of tariffs or what because I can’t seem to talk to a human at DHS. Definitely not impressed as I haven’t even received what I ordered yet and had to pay extra for it to even arrive. 👎🏼”

Helpful Report

Posted 5 months ago

We expressed our apologies and tried to resolve the issue for you, but you were not open to having it resolved. You placed an order without carefully reading the shipping terms for this particular product. You were provided with tracking updates, and DHL requested that the tariffs be paid in order to receive the item. We reached out because we noticed your package was on hold and we tried to help. Then you sent us this message: "Wow… so why the fuck didn’t you guys mention on your website im gonna be charged more to actually receive the fucking item I bought and paid for and paid shipping for? I will never do business with you guys again. What a fucking joke🖕🏽" We then replied with: "While I prefer to avoid negative or hostile conversations, I’d like to clarify that we cover tariffs for most products with an exception for EverestForge for the time being, and this information is clearly stated on our product pages. We plan to solve that out too but we don't control tariffs in the US, unfortuantely and things can take time. If you experienced an issue or believed this was done intentionally, we would have appreciated a polite message so we could address it directly. Please let us know the amount you paid for tariffs, and we will partially refund your order to cover the extra costs." Despite your language, we understood your side of the story and genuinely offered to refund the tariffs for your order. Instead, you did not reach out to us and left this review. None of us would be here if you had been reasonable and reached out politely to our customer service. We are always trying our best to fix issues.

Posted 5 months ago

“The Shadow Dancer Handmade Clay Temper High Carbon Steel Katana came in 3 weeks and when it did I noticed the mekugi was so crooked and looked very damaged. Then the blade collar was loose right out the box. I emailed and sent a video and the company said they wanted me to fix it myself, please tell me why I paid 400 to fix a sword myself right out the box brand new? These people are a bunch of lazy scammers and I want my money back!!!”

Helpful Report

Posted 9 months ago

We’d like to apologize once again, but as you know, we’ve already resolved this privately and explained the situation. ShadowDancer swords are made using traditional methods, which means they have a single mekugi pin. This design allows the sword to be easily disassembled, since over time any sword can develop parts that loosen with use. Having one mekugi makes it much simpler to take apart and maintain. Unfortunately, during transportation we’ve had a few cases where the mekugi was damaged. For this reason, we always include spare mekugi pins. You can replace the damaged one to eliminate the rattle, and we recommend keeping the second spare in case you need it later after extended use. This is not a defect but actually a traditional feature that many of our customers appreciate. To make things easier, we’ve also prepared a short video that shows step by step how to replace the mekugi—it only takes 1–2 minutes. Thank you very much for your understanding!

Posted 8 months ago

“Product says it was delivered and I never received”

Helpful Report

Posted 11 months ago

Hey! We can guarantee that this is not a common issue, and we reached out to the shipping company as soon as you messaged us. As soon as they get back to us, we’ll let you know but don’t worry, we’ll get it resolved for you.

Posted 11 months ago

“I got recommended by a friend, so I ordered a simple Katana. UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder. Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.”

Helpful Report

Posted 1 year ago

According to UPS, the package was successfully delivered and placed beside your door, with a photo provided as proof of delivery. David from our support team reached out to explain that, unfortunately, once a package is delivered and proof is provided, it is outside of our control. We understand you believe the package may have been mistaken for trash and picked up by a collector, and we are truly sorry that happened. After consulting with others and taking time to reflect, I have come to understand that even in unclear situations like this, businesses are often expected to take greater responsibility. We acknowledge that we could have approached this more thoughtfully from the beginning. That is why I personally reached out, to better understand the situation and hopefully find a way forward. You mentioned in your reply, “I don’t need anything from you or Swordis as there are plenty of options out there.” You also expressed doubt that David is a real person and questioned the quality of support provided. I want to be transparent. David is indeed part of our team, and he spent a considerable amount of time communicating with UPS and doing his best to help resolve the issue on your behalf. We are sorry if that did not come across clearly. When we take time to assess cases like this, it is not because we do not trust our customers. Unfortunately, we have encountered situations where policies were misused, so we take care to evaluate each case thoroughly. Our intention is always to be fair and supportive, not dismissive. In the past year and a half of doing business and serving our clients, we have only had two similar situations where we could not resolve things as everyone hoped. Throughout, we have always aimed to be fair and honest with our customers. This is also why you were recommended by a friend—because we genuinely care. As a small and growing business, we are constantly learning. Your feedback helps us improve, even when it is difficult to hear.

Posted 1 year ago

Swordis is rated 4.7 based on 362 reviews