Swordis Reviews

Name: Swordis
Address: Fundacul Bucium nr.10A, Iasi, Ia?i County
Rating: 4.79

4.8 Rating 256 Reviews

96 %

of reviewers recommend Swordis

About Swordis:

Swordis, an online retail store, specializes in a wide array of swords, showcasing selections from some of the most esteemed brands in the industry. This emerging startup has expanded its scope by incorporating SwordEncyclopedia, a blog known for its extensive sword resources and recognized as a leading authority in this niche. Swordis' shop section offers an impressive range of over 1000 products in various categories. Their collection not only includes Japanese swords, Historical European Swords, and Military swords, but also extends to specialized items such as Technical knives, machetes, and a fascinating variety of fantasy swords and more. Featuring 19 distinguished brands, Swordis caters to a diverse clientele, ranging from historical enthusiasts to imaginative collectors.

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Jaelyn Song

Samuel Schwab

Luis Patricio Yañez Opazo

Craig Houchen

Samuel Schwab

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but I was unable to locate the tracking number for my order. I talked to swordis and they had to resend it to me.”

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Posted 20 hours ago

“Images on the site would not load and I had to repeatedly refresh the page just to view one image. Not sure why but switching to cellular data instead of wifi resolved the issue.”

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Posted 2 weeks ago

“Package was sent to my local distribution center then sent back to regional center and back again. Shipping has been slightly frustrating.”

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Posted 2 weeks ago

“Good overall but 4/5 to leave room for improvement. Hoping to see loyalty programs and reward points for repeated customers.”

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Posted 3 weeks ago

“Incredibly pleased with the sword, especially at tht price range. I hope to see more models from Shadow Dancer. It seems that they are either low, mid, or high end. Perhaps add some that are mid-high models. I rated 4/5 for shipping since it was delayed although that was due to the recent bad weather.”

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Posted 3 months ago

“Great customer service even though they're was a problem with the sword they made it right.”

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Posted 4 months ago

“Overnight shipping should be available for those who are willing to pay more.”

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Posted 7 months ago

“All is good, easy to find the sword I was looking for.”

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Posted 8 months ago

“I recently purchased a sword and overall, I'm quite satisfied. Website is well designed and user friendly, easy to navigate, and I placed an order without any issue. Customer support could use improvement. the responses were helpful but the time between replies was quite long, maybe due to only one person managing customer support? Catalog is decent and there is quite some variety. But I was disappointed I could not find the specific sword I wanted and settled for a different one. The shipping process was quite smooth but the package arrived later than expected. I would consider purchasing again but I hope to see improvements.”

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Posted 8 months ago

“Great, happy with everything so far but would appreciate more competitive pricing compared to other sites.”

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Posted 9 months ago

“Purchased a hanwei sword for practice, it was a good sword, just not perfect. I rated 4/5 on all aspects and support reached out to me to ask if I would be happier with a return but since I wanted it for practice, I opted to keep it. Thank you for the offer, Vali! This is how you know that the company appreciates all their customers!”

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Posted 9 months ago

“My first order was lost in the mail and after waiting a while, contacting customer support was no help since they said they have no control over the mail. The only thing they could do was to ship out another sword which I received much later.”

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Posted 9 months ago

“I never received a tracking number for my package and had to contact customer support for it. Agent was friendly and resent it to my email but i did not get it. I had to contact them again and manually wrote it down instead.”

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Posted 9 months ago

“slight delay in shipping and color was not as pictured on the site. ultimately not 100% happy but support did offer to process returns but i also wanted to keep it. I would have been happier with a partial refund and getting to keep the sword”

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Posted 9 months ago

“I love everything about the site and I managed to find the sword I wanted at the lowest price but damn, it takes ages for the site to load for me! I almost gave up. I'm not sure if there was a site maintenance but I watched the page take almost one whole minute to load. Otherwise, everything is good!”

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Posted 10 months ago

“I purchased a wakizashi about two months ago for around $800 before realizing they are offering custom katana. I have been buying and collecting Japanese swords for about 7 years now and value wise, the sword I received is on par with some of the higher end swords I own. Customer service is excellent and told me about how their custom sword builder works. I will be back for one.”

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Posted 10 months ago

“Customer support did not provide updates as promised regarding an issue that I encountered. It was eventually resolved but it could have been a smoother transaction”

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Posted 1 year ago

“Wanted to ask about a product but took multiple times before I was able to connect with a customer service representative.”

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Posted 1 year ago

Hi Ronald! We usually respond to all inquiries within a few hours, even during the weekend. May I know which email you used to contact us when this incident happened? I tried to look for the email used for the order but didn't find any messages other than the order confirmation. We've sent you an email to clarify this. Thank you! Vali

Posted 1 year ago

“Satisfied first time buyer. They just need to improve with shipping out their orders on the same day since mine was delayed for a few days”

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Posted 1 year ago

“When you buy a sword, MAKE SURE to go through the description to see if it mentions the wait time. I ended up with one that needed 14 weeks to complete and waiting was a nightmare. The team did keep me updated though but I would not have bought if I knew I had to wait that long. The sword that arrived is exquisite and I am happy with it, but I will not go through the waiting process again.”

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Posted 1 year ago

Hey Kenzo! I'm sorry to hear that you were disappointed with the delivery time. We strive to be as transparent as possible regarding the processing and delivery times for all the products in our inventory. We have over 1000 products from various suppliers. While many items are ready to ship, some products, like certain high end swords, are only made based on custom orders, but we make sure this information is displayed on the product page. If you prefer to view only the products that are ready to ship, you can use the filters on the category page. You ordered a sword from Z-SEY, which is a high-end product requiring time to make, hence the long waiting time. However, we are happy to hear that you are satisfied with the product. Thank you! Vali

Posted 1 year ago

Swordis is rated 4.8 based on 256 reviews