“I have purchased 2 different pairs of sunglasses and was very satisfied with the customer service and the final product I received. I would highly recommend Tajima Direct to my friends and family. You will not be disappointed.”
Lori, we're happy to hear you were very satisfied with the quality of your new lenses as well as the customer service we provided along the way. Thank you for your review!
“My wife broke a lens in her favorite sunglasses. She was devastated. I searched for repair options online and found Tajima which had very positive reviews and at a very reasonable price. We decided to give them a try. I chose the easiest and least expensive shipping options. They sent me a box, I packed up the glasses and returned them, they did the repair and shipped them back all within two weeks. My wife was thrilled with the result. She says that the sunglasses are better than new ones. I highly recommend using Tajima Direct. Their work is very professional and quick.”
Walter, thank you so much for your review! We're so pleased to hear we could not only bring her favorite Maui Jim sunglasses back to life, but actually upgrade her sunglasses with better lenses than her originals!
“I’m so happy I was able to save my expensive designer glasses that my puppy ate. Tajima made them look brand new! From start, choosing the right lenses to quick turn around & great price, my experience was top rated! I highly recommend.”
“With Jacob's help, I ordered new prescription lenses for my Maui Jim Twin Falls sunglasses. I use progressive lenses and I'm pretty fussy about my vision. The lenses were well manufactured and my resulting vision is every bit as good as my regular glasses and are terrific sunglasses. I'm retired and hoped to use my vision insurance on these lenses. Tajima couldn't accept my United Healthcare coverage but as it worked out, Tajima was even less expensive than a local optical vendor even though they could apply the insurance. Great lenses, customer service and very competitive pricing. Get them now with no worries.”
Steven, thank you for the incredible review. We're so happy to hear you're loving your new prescription polarized lenses for your Maui Jim sunglasses and that you found the price to be very reasonable and fair, especially for the superior quality you received!
“The quality of the Tajima lenses is excellent. I have their sunglass yellow lenses that let lots of light in and I really think they're great.
Debra
Golden, CO”
Debra, we're so pleased to hear you're really loving the quality of your new specialized low light Tajima lenses. The Yellow Green 40 Silver Mirror lens color truly is a fantastic lens for low light or less bright conditions. Thanks for the review.
Michelle, happy to hear you found the process to be quick and easy to get new lenses for your sunglasses with the lenses themselves being of excellent quality. Thank you for sharing!
“I've had two pairs of frames lensed with polarized progressives by Tajima Direct so far and have been extremely pleased. Communication was excellent, turnaround time was as promised, and the price was more than fair. (Similar to or lower than even the discount online glasses sites that do not specialize in sunglasses and don't offer the super-clear optics or range of polarized colors of Tajima.) The prescriptions were both made perfectly and the lens design they use is great for driving, walking, reading, or using a device outside. The dual-sided coating is awesome and the lenses are super easy to clean with a microfiber cloth or a little liquid soap and water. Next, I'll be sending my wife's Costas to Tajima for new lenses!”
“Lenses were packaged well and fit perfectly. Mirror finish was just right and these fish every bit as good as the originals. Glad I didn’t pitch the frames!!!”
“I was initially satisfied with the optics and lenses although only tried them for less than a day. Wanted a color change of the lenses but was notified that I would have to pay hanf price to do so. I started using the prescription more often. I have been using these for working outdoors in a climbing harness (4hrs) and the prescription from Tajima always give me a headache/vertigo which is unsafe. Needless to say I dont feel I will be refunded the full amount even though I am not satisfied and have now resorted using my old scratched Maui Jim lenses.”
Hi Loreto, sorry to hear all of this. First of all, if you'd like to return the lenses for a full refund, you may at any time as we've told you over email. You never replied to my follow up email explaining that as one of your options. Secondly, as per our policy, we do simply charge our cost to remake the lenses for a lens color change. All lenses are custom made to order so it's not a simple exchange of stock. Plus with prescription lenses, the previous lenses are rendered completely useless when we made everything exactly how you ordered and requested. Finally, to help you with the prescription lens issues you reference, we would need to speak to you - over email or the phone - but you haven't responded to our correspondence. We can't help you if you don't reply to us or communicate with us.
The only communication we've had with you about the prescription lenses working or not was you saying:
"Optics and lens quality are great as I have been using them yesterday and today for work. Polarization is also amazing for these lenses. I'd state that they are right up to par if not better than the Maui Jim lenses that were previously installed; there is no distortion when looking at LCD screens like I would with the Maui Jim lenses which I prefer."
“First of all, these’d lenses are phenomenal surpassed only by the amazing communication with the cofounders, Jacob & his dad, Steve.
It went like this. My first chat with them was on Nov. 20 and since I was unfamiliar with the company, I asked a lot of questions. Still reluctant to pull the trigger, I googled Jacob and read enough positive reviews that I was convinced there was very little risk factor, so I sent them a payment.
On Nov. 21, I received a shipping label via email and shipped my Moscots Nov. 22. Tajima received them Nov. 26th and I had a personal confirmation email from Jacob telling me it would take 5-7 business days to process the order and he encouraged me to ask any questions I might have along the way.
Tajima shipped the glasses back to me along with my original lenses…carefully wrapped… and the note I sent them. Since I did not have a case, they provided a soft pouch to protect the glasses. They also tightened the temples, which was greatly appreciated. I received them on Dec. 5th. Jacob reached out on Dec. 6th to confirm they arrived.
Probably overkill for a review, but this company deserves a huge pat on the back for the quality service and craftsmanship they provide. These lenses are brilliant and I could not be more pleased.
Thanks fellas for making this such a pleasant experience!
Rod Dalton”
Wow, Rod, thank you for the incredible review! We're so happy that we could provide you exceptional quality with your new prescription lenses and the customer service along the way - enjoy!
“I’ve never loved my Costa’s more. Crisp, clear vision with excellent sun protection. Want to send a special shout out to Jacob who noticed a discrepancy with the prescription I provided and walked me through the process until it was corrected! True definition of customer service! Will recommend to all my friends.”
David, so happy to hear you're loving your new prescription polarized lenses for your Costa sunglasses along with the customer service we provided along the way. Thanks for the review!
John, so happy to hear you were very pleased with your new lenses and the service we provided along the way through the lens replacement! Thanks for the review!
“The person I worked with, Jacob Rosenberg, was extremely helpful and responsive. Getting timely, clear emails about what's going on is not something to be taken for granted these days! And so we always like to give a shout-out to exceptional service. Thanks, Jacob!”
Rufus, we're happy to hear you found your new lenses to be exceptionally high quality with our first class service and communication to back up the product quality! Thanks for the review!
Jason, so happy to hear we could make the process of getting new prescription polarized lenses in your favorite glasses easy and simple along with the fact that you're happy with the new lenses! Thanks for the review!
