Techinthebasket Reviews

Name: Techinthebasket
Rating: 4.36

4.4 Rating 324 Reviews

84 %

of reviewers recommend Techinthebasket

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4.4

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5

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Techinthebasket 1 star review on 21st May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is bogus company avoid”

Helpful Report

Posted 4 years ago

“I spent over £400 on a garmin sports watch, nearly 3 weeks after ordering the only thing i have received is an adapter plug.. no invoice paperwork nothing. I am now dealing with paypal who claim TIB have tracking info to say it was shipped, so right now I have a £400+ adapter plug, no sports watch, and I am now having to try and get my money back. They are a scam company stealing peoples money, at best fraudulent as all the products seem to come with far east origins rather than UK/Uk warranties etc as claimed.. Avoid at all costs !!!!!!!”

Helpful Report

Posted 4 years ago

“I placed an order for Samsung Galaxy S10 Plus G9750 8GB Ram 128GB Rom Dual Sim - Prism Silver on 30th of July. The product came on 12th of August even though in their website it said 6-8 days delivery time. The product came in a sealed box and inside the phone was covered with film protectors on both sides (the Galaxy S10+ comes with a pre-installed screen protector). So I thought the product was brand new and was reluctant to the fact that there was a scratch on the right side edge of the front panel. I thought it was just a scratch on the screen protector but later I found out that the scratch was actually underneath the screen protector and they cleverly hid it with a new screen protector on top. It means the phone was used before and accidentaly got scratched and they sent me the faulty device to begin with. So I contacted their customer service sending them photos and videos of the scratch and they completely ignored the fact that they actually shipped a faulty product to me and said that the scratch was made by me. How can I scratch the screen underneath a screen protector? The phone itself came with a screen protector and the screen protector has no such scratches. They asked me to get it repaired by myself and offered no other assistance. This is completely unacceptable. To everyone looking forward to buying a product from techinthebasket be aware that even though you are getting a cheaper price, I bet your product will come with some sort of fault, either major or minor. If you are lucky then it would be unnoticeable. Sadly in my case I did not get so lucky as the scratch on the screen is fairly visible and the only way to resolve it into get the screen replaced which costs £239, roughly half of the price I had paid for the phone. Choose an authorized dealer instead of techinthebasket when purchasing your product and don't make the same mistake that I have made.”

Helpful Report

Posted 4 years ago

“Stay away. Terrible company to deal with. They do not have a phone number you can ring them and they do not reply to any emails. I bought an item and it has been shipped 5 working days after by purchase even though I've cancelled my order through paypal. They say Item is shipped from UK but what they do is to buy it from China, wait until arrives in UK then ship it from Manchester to UK customer. You might pay a little more from a trustworthy source but its worth the piece of mind. Thankfully I've placed my order through Paypal and Amex so I have no doubt I'll get my money back.”

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Posted 4 years ago

“I ordered an airpods on 11th April. The item has not yet arrive!”

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Posted 5 years ago

“Bad service, poor product”

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Posted 5 years ago

“I bought an action cam off them which turned out to have a defect. They initially said that it was a known problem but then flipped and said they would repair it. I sent it in and they sent it back saying there was nothing wrong. Now I was stuck, I had to prove the defect by getting an independent inspection which was going to be expensive. In the end I forgot about and was left with a faulty device. They just refused to do anything further. I would never buy anything from this retailer ever again.”

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Posted 5 years ago

“*** I don't ever write reviews *** I bought an Iphone plus at £634 when it came I was excite to open a new phone and when I started unboxing it I couldn't find the sim insertion tool which was missing and I also found an AT&T sim inside clearly showing it was used phone and the charger was not UK. I was so disappointed thinking I will get a new phone, they asked me to send it back (at this point I was just feeling gutted) I spent a lot of time emailing customer service I had to pay the return postage £9.55 which they have not still refunded. Very bad experience.”

Helpful Report

Posted 6 years ago

Techinthebasket is rated 4.4 based on 324 reviews