“I went into the store to buy some items and they didn't have my sizes on the shop floor. When I asked if someone could get them in my sizes, I was told that nobody was available to go and get the items for me, so I had to place my order online.
Trouble is, the guy in the store ordered the wrong items and I had to return them.
No fuss, I thought. I'll just return them and reorder them. But TB slapped a £6 return fee on my two items despite this being their own mistake. Note - I also wasn't made aware of this in the store and the guy from TB who placed the order for me didn't make me aware, or point me to any T's & C's.
I called customer services to resolve the matter and the first person I spoke to was worse than useless. I asked if she thought that was good customer service to which she replied "it isn't about customer service, it's about our policies".
So, effectively, through no fault of my own, I'm paying them £6 for nothing at all.”
“I bought a very expensive leather jacket that just ripped off. Leather is supposed to be strong right? Not in ted baker. The customer service will not exchange the product for me as I don't have a receipt anymore. Even if is a fault product.”
“The worst customer service experience I have ever had. Very poorly trained staff. You would expect better from such a big brand. I ordered jewellery which never arrived and took forever to get my refund back. I'm shocked at there lack of respect for customer care. Lost a very loyal customer as never again will I invest in that brand.”
“Worst customer service! Purchased over £700 worth of clothes, 2 days later all go on sale!
Ted Baker demanded I bring All Items back to store for credit adjustment and would NOT guarantee store would follow policy!”
