Ted Baker Reviews

Name: Ted Baker
Rating: 1.65

1.7 Rating 278 Reviews

15 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where have all the beautiful linings for the coats gone? I’ve just received 2 new coats and they are bland. Your brand is standing out from the crowd / these don’t. The Hutton’s and finishing are generic.”

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Posted 1 year ago

“I'm really not satisfied with my Ted Baker wallet :( I paid $109 for the DELEENA colour block small bifold purse and the button keeps popping open because the cards I have in there are obviously bulking it up. Bloody hell. I bought it for the leather aspect and now I totally regret it because even Tommy Hilfiger and Guess are much better design-wise. So sad for my money...”

Ted Baker 3 star review on 22nd May 2021

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Posted 4 years ago

“Received item nicely packaged. Returned the dress it was far too big. Waited 12 for a refund emailed then . Received the refund in 2 days minus £3.00 less than I had paid with no explanation. I emailed them they said it was to cover postage as I had used Collect plus to return the dress. I was not impressed no where did it say they would take any money for postage.”

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Posted 7 years ago

“Ordered a handbag from Ted Baker regardless of reading some horrific reviews of their online store and sub par customer service. I was pleasantly surprised as I had braced myself for the worst. The processing time was a bit longer than the average online retailer, 7 days. But once I was notified it had shipped it was here within 4 days. Delivered as expected, lovely quality, exactly what I would expect from ted. The 3 stars are reflective of the extended processing time and difficulty in getting prompt responses from customer service.”

Helpful Report

Posted 7 years ago

Ted Baker is rated 1.7 based on 278 reviews