Ted Baker Reviews

1.7 Rating 279 Reviews

15 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact Ted Baker?

Helpful Report

(1 month ago)

You can contact Ted Baker by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I now cannot get through to them by email or phone to inquire about my refund, they will not answer their phone and I receive the same blanket email back that “some one will contact me from customer service soon”. ”

- Anonymous

“ I called customer service many times in their business hours: no one answers. ”

- Alena L

“ Bought merchandise for Christmas. Have been trying for over two weeks to return. Can’t get on line to print return label nor any answer from Customer Service. Emailed them twice and still waiting to hear from them for return label. Giving company until Monday and then contacting my credit card company to dispute the charge from Ted Baker. Very frustrating and disappointing! Haven’t had issues with them in the past. ”

- SKN

Ted Baker Reviews

Customer Service - Average