Ted Baker Reviews

1.7 Rating 274 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 274 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Ted Baker returns process?

Helpful Report

(2 weeks ago)

Greater than 89% of reviewers feedback is Ted Baker returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ Online returns portal doesn't work. Customer service number goes unanswered. Noreply email provided... How are you meant to return an online order? ”

- Anonymous

“ Having very poor customer service from Ted Baker. Cannot get returns link sent by email - they say they send it - they don't! ”

- joan

“ Was told to send purse back and sent a returns portal to use. ”

- Anonymous

Ted Baker Reviews

Returns - Difficult