Ted Baker Reviews

1.7 Rating 279 Reviews

15 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Ted Baker resolve customer queries?

Helpful Report

(1 month ago)

Greater than 59% of reviewers feedback is Ted Baker takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I have not received the refund on three items worth $1,300 I have returned over 3 months ago. No responses on numerous emails and phone calls from the customer service. It is unacceptable to exhibit such negligence in addressing customer concerns. ”

- ""

“ BEWARE of Ted Baker Customer Service! Because there is NO CUSTOMER SERVICE. ”

- Gina Nikitas

“ MOST TERRIBLE CUSTOMER SERVICE EVER!!! Had to have multiple phone calls to them and still not resolving the issue. ”

Ted Baker Reviews

Customer Service - Average