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Doohickey-Hut Reviews

4.8 Rating 6,483 Reviews

96 %

of reviewers recommend Doohickey-Hut

Company Reviews

Product Reviews

4.8

Based on 6,483 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Email:

queries@doohickey-hut.com

Location:

Darville Road
London
N16 7PT

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Doohickey-Hut 5 star review on 26th April 2021

Doohickey-Hut 5 star review on 16th March 2021

Doohickey-Hut 5 star review on 5th March 2021

Kate Toutountzi

Doohickey-Hut 5 star review on 20th January 2020

Doohickey-Hut 5 star review on 15th February 2019

Doohickey-Hut 4 star review on 26th January 2019

Miss Angela Morrison

Doohickey-Hut 5 star review on 3rd April 2017

Evelyn R. T. Koroma

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received. We pride ourselves in offering the highest level of customer satisfaction is a joke I'm afraid... I reported the fact that my item had not been received almost a week ago and still I am faced with excuses and further delay tactics. The person responding to the query does not even bother to read the content correctly before replying merely pointing out what is already known ie the has been shipped. The item has not been tracked but apparently Royal Mail have advised via a crystal ball considering the thousands of parcels and packages they handle everyday they have experienced some delays in some depots and that they should wait another 5 working days from the time the person contacted them this will take me to over 2 weeks from when I ordered the item and considering I ordered these earphones for my holiday which I go on on Monday now without my earphones.... for me you judge someone in there ability to resolve a problem which clearly they can't.... let's hope you get your order cuz your in trouble if you don't cuz computer says no!!”

Posted 6 years ago

“I haven’t received my order but have been told to write a review about it ?! emails I have sent enquiring about my order haven’t been answered either.”

Posted 3 years ago

“I received the goods (an Apple keyboard) which was intended as a present, however the quality was poor. It had dents in the corners from inadequate packaging, broken seals, no instructions or USB lead and signs of use (including someone else's hair - hopefully not pubic?). So I sent it back for a refund however they then denied having received it. Luckily I had proof of postage and receipt so after some emails arguing about my rights under the Distance Selling Regulations they eventually refunded me. I would wholly recommend NOT USING THIS COMPANY. Waste of time and dishonest.”

Posted 3 years ago

“Haven’t received the earphones”

Posted 4 years ago

“This company deletes negative reviews. They also supply FAKE items. Apple macbook pro charger ordered, obvious fake. Emailed and demanded refund, which was received. Purchase through Paypal or credit only to ensure you can raise a dispute safely. These items are DANGEROUS and have not been safety tested to Apple's standards and are NOT GENUINE ITEMS. AVOID.”

Posted 6 years ago

“absolute dog shite cheap nasty products avoid at all costs”

Posted 7 years ago

“My previous review was deleted??? Now I understand how the rating is so high! Do not use this company!! Ordered Monday and paid for next day delivery and still not arrived by Friday morning. No reply to email and no way to track order. There is a reason why everything is so cheap!”

Posted 7 years ago

Sorry about this, we did not get any email from yourself, please can you advise on your email address so we can check this Thanks Doohickey-Hut CS Team

Posted 7 years ago

“It's fell apart the arm fell off then the seat wouldn't stay were it was put then the other arm fell off disappointed.”

Posted 2 years ago

“Am still waiting for an offer of a refund 3 weeks after receiving 2 parts of a gaming chair broken and then being told I will have to pay to return the whole chair which is awful service. I don't even think they deserve 1 star, awful service.”

Posted 2 years ago

“I have emailed 14 times no reply .I need to return item faulty . Sorry but will not order from you again . Terrible service .”

Posted 2 years ago

“Delivery good but cable not working.”

Posted 4 years ago

“Ordered an Apple Magic Keyboard 2 but the one I received wasn't new. Keyboard wasn't sealed, cable had been unwrapped before etc. Not impressed. Return process okay. Had today for postage and was told hatI will receive refund for postage too, which I am still waiting on.”

Posted 4 years ago

“Still not received!!!”

Posted 4 years ago

“Dishonest. Fails to give refund. Avoid”

Posted 4 years ago

“I didn’t receive my item and I’m still awaiting a refund. This was a Christmas present but I was let down!”

Posted 4 years ago

“Absolutely shocking company! I purchased the Samsung gear fit2 for as a Christmas present for my daughter. It came very quickly and that’s where everything about this company goes downhill for me. It never charged once opened despite following numerous websites to troubleshoot the issue. I emailed the company to tell them and was told to contact Samsung UK. On giving Samsung the serial number they told me there was nothing they could do as the item was made outside of a region that the warranty can be sorted. I instantly informed doohickey and I was told to send the item back via recorded delivery. Once checked they will issue a refund within 24-48 hours. Well that never happened and I emailed them again to see if they’d received it as I had photographic evidence they had. They once again told me they had it and would refund me within 24-48 hours. This again passed without a payment. So I emailed once again I got a response saying ‘this should’ve been processed but will speak to the director to make sure it gets refunded! This still hasn’t happened weeks later and they are now ignoring all emails! Shocking customer service and care and now opened up a claim with PayPal to get the money back. Do not believe the good reviews on here as I suspect some may be fake!”

Posted 4 years ago

“Amused that they have asked for a review despite non delivery of item. Have promised refund but none received to date. Have had to raise a case with PayPal. Very disappointing customer service and would not recommend anyone uses them. You can only contact them through email where they are good at replying eventually but do not deliver on any promise.”

Posted 5 years ago

“DON’T purchase from this retailer I bought a supposedly ‘original’ Apple charger and cable and what I received was far from it, the charger itself has comepltly different symbols than the original one I bought from Apple and it takes ages to charge my phone, a waste of money. If you want to buy original products don’t buy it from here if you want to buy fake products that are overprice go right ahead.”

Posted 6 years ago

“Order earphones on Sunday, paid in full with my credit card details........ To date NO EARPHONES or REFUNDS or explanation............... Who are you people, I've sent messages and called and to date NOTHING POOR POOR SERVICE”

Posted 6 years ago

“I paid for next day delivery, having placed the order on a Saturday I didn't expect to get it on the Sunday, but I was annoyed that it wasn't dispatched until the Wednesday! I tried to contact Doohickey Hut but although they claim to respond within 24 hours have yet to hear from them. When the battery arrived (on the Friday, so 2 days after it was dispatched) it was the wrong one, once again I tried to contact Doohickey Hut and once again I have heard nothing. So if you do use them, don't bother with next day delivery as it's a con, and make sure you order the right thing as you will never get any customer service.”

Posted 6 years ago

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Doohickey-Hut is rated 4.8 based on 6,483 reviews