“"Next day delivery" means 4 days. Flowers sat 4 days in that box, there's no way they will be revived and look as good and fresh as If they're delivered on time.”
“I'd like to share the most unsuccessful order in my entire life. I made my first order on this service on a significant Valentine's Day for me. The order was placed two days before this date. Therefore, in my opinion, there shouldn't have been any problems, but I was wrong. After placing the order, I received a confirmation that the order was successfully accepted and further information about the delivery will be sent by SMS on the day of delivery.
So this was the last information that the service provided me with, after which I did not receive any information, and the bouquet was never delivered to the recipient's address. Although I indicated all the necessary information and additionally the recipient's contacts so that in case of problems we could contact and solve everything.
I am very disappointed and do not recommend using this service if you want to deliver a gift to your loved one and not just waste money.
I think this problem cannot be solved as the support openly ignores and does not provide any information about the delivery.”
“There ara thiefs they dont send anything and they dont pay back aldı they didint give ant flower shop adressthat we can recieve our flower
They stole my 50 euro!!! Shame on you THİEFS”
“Scam, plain outrageous SCAM. They steal your money. This is not a flower company, it is a thieving company. Zero stars. What they do is illegal business by taking money from people and not delivering the product.”
“Flowers were ordered on the 6th of January to be delivered on the 13th to Uccle.
On the 15th the email was sent saying that the flowers can be collected elsewhere. To talk to the customer service I had to wait 20 min. They said that they tried to deliver on the 15th, but nobody was at home, which is not truth. They will take your money and that's all. Stay away from them!”
“Euroflorist DOES NOT ATTEMPT to put things right.
Euroflorist are DO NOT CARE about bad reviews
Euroflorist DO NOT RESPECT new or existing customers.”
“Ordered some flowers for my sisters 60th birthday when they arrived looked nothing like the picture, petals were brown around the edges. I complained and was told follow the inspections and in 48 hours they will be fine. 48 hours later then were nearly dead, I complained again and they sent a replacement next day - when the replacement arrived they were exactly they same as the first delivery so we refused to accept them I am now awaiting a full refund so I can buy elsewhere.”
“The delivery was supposed to be on a Saturday. It didn’t happened.
They told me it was now going to be on Monday with an apology and an upgrade. It didn’t happened.
Monday night I ask for my money back and now, Tuesday night, they are blaming me, saying I will not have my money and neither my flowers.
Is this a scam?”
“SCAM COMPANY!
Refusing to give me a refund.
I ordered a a medium bouquet of flowers for my mums 60th she has terminal cancer. It cost me £30.
What arrived was a £5 petrol station BUNCH of flowers.
They are now refusing to refund me saying they have not mislead or misold me the product which they have!”
“We ordered 2 bouquets from them for the same day, one small and one large size. The large bouquet arrived first and we were confused that it is so small with only a few flowers in it. Then we received a small bouquet later, which was the same size as the first "Large" bouquet.
In the end what we received were 2 bouquets of the same small size but we paid for 1 large and 1 small.
I have complained to their customer service and attached photos of the 2 bouquets next to each other.
The customer service fully denied the fact that they delivered 2 same size bouquets for different prices, and refused to refund the surcharge. They offered 20% discount for the next order in 3 months which is a joke. Will never buy anything from them.”
“Horrible experience. My order (12 roses) never arrived (they said the address was wrong, which is ABSOLUTELY FALSE) and I’ve been trying to contact them for a week, writing mails, phoning (they never answer) and leaving messages.”
“Totally discusting, I paid £50 for seven flowers where the photo on the website had at lease 17-20 flowers displayed, never again will I use these people again totally totally shocking”
“Cannot recommend the service of Euroflorist because the experience today, 8.8.2023. I noticed that the flowers were automatically booked as a next day delivery, but my delivery as a birthday present was needed for the 21.08.2023 for my fiancee. I could not find an icon to change the date of delivery, because I expected a confirmation of the date, and this did not happen. Immediately I contacted the customer service to rectify the situation, but all I could get was that the system did not allow the change of the date. So the flowers will be delivered to an address were nobody is at home and that is acceptable to the Euroflorist as a service as not alternative was offered, like cancelling and starting again. I will not use this service again.”
