“SCAM COMPANY!
Refusing to give me a refund.
I ordered a a medium bouquet of flowers for my mums 60th she has terminal cancer. It cost me £30.
What arrived was a £5 petrol station BUNCH of flowers.
They are now refusing to refund me saying they have not mislead or misold me the product which they have!”
“We ordered 2 bouquets from them for the same day, one small and one large size. The large bouquet arrived first and we were confused that it is so small with only a few flowers in it. Then we received a small bouquet later, which was the same size as the first "Large" bouquet.
In the end what we received were 2 bouquets of the same small size but we paid for 1 large and 1 small.
I have complained to their customer service and attached photos of the 2 bouquets next to each other.
The customer service fully denied the fact that they delivered 2 same size bouquets for different prices, and refused to refund the surcharge. They offered 20% discount for the next order in 3 months which is a joke. Will never buy anything from them.”
“Horrible experience. My order (12 roses) never arrived (they said the address was wrong, which is ABSOLUTELY FALSE) and I’ve been trying to contact them for a week, writing mails, phoning (they never answer) and leaving messages.”
“Totally discusting, I paid £50 for seven flowers where the photo on the website had at lease 17-20 flowers displayed, never again will I use these people again totally totally shocking”
“Cannot recommend the service of Euroflorist because the experience today, 8.8.2023. I noticed that the flowers were automatically booked as a next day delivery, but my delivery as a birthday present was needed for the 21.08.2023 for my fiancee. I could not find an icon to change the date of delivery, because I expected a confirmation of the date, and this did not happen. Immediately I contacted the customer service to rectify the situation, but all I could get was that the system did not allow the change of the date. So the flowers will be delivered to an address were nobody is at home and that is acceptable to the Euroflorist as a service as not alternative was offered, like cancelling and starting again. I will not use this service again.”
“Awful! Charge for guaranteed next day delivery but don't honour. Flowers ordered for anniversary of a death so arriving late is insulting and disrespectful. When company was approached they simply said 'read our disclaimer '. Shocking service, awful attitude so we won't use again nor would we recommend this company.”
“This service is SOOO bad. I placed the order 3 days in advance for a specific date. it did not arrive, they didn't send any tracking or notification on where the delivery is and they cannot be reached by phone, email or chat. this site is a scam, beware. seeing the other reviews online - I should have known better, just horrible”
“Regrettably, the flowers were delivered a full day late, this is greatly disappointing as the flowers were intended to celebrate a birthday I could not attend. Unfortunately, due to the delay, the intended impact was lost entirely.
Considering the importance of timely delivery for such occasions, I contacted support believing it was reasonable to expect a refund or a replacement delivery.
I was told I should have read the "disclaimer" section of the product before the ordering process, saying deliveries can be 1-2 days from the selected date. And so would do nothing on this occasion, a great demonstration of eflorists commitment to customer satisfaction.”
“Horrible service!
Ordered some flowers for my sisters birthday and they didn’t show up. They told us that they are expected to come 3 days later! No one takes responsibility! Horrible doesn’t even describe it!”
“Case ongoing with PayPal . I arranged for same day delivery for a really expensive bunch of flowers for my friends birthday . They put up on the day that was meant to be at 3.30 flowers delivered . I telephoned my friend and she said no flowers arrived . She was constantly looking out for them but they never arrived spoilt her day . The next day 2.30 they tried to deliver a bunch of flowers they were nothing like the description . She refused delivery . Shame on you I wish I had read the reviews . before purchasing FRAUDULANT.”
“I ordered flowers for a certain special day. They arrived late, on the wrong day. When I queried why, I received no replies to my emails.
Poor customer service.”
“Don't trust the pictures on their website.
This is what flowers I've ordered: https://imgur.com/DiEkidO
This is what was actually delivered: https://imgur.com/6rfZYrD
I've expected 50 roses to be delivered, but received only half. The price was 110 euros.”
“Would not recommend at all. Ordered the flowers for specific day (on their website it is clearly stated next day delivery) and got the flowers the next day after the event. The quality of the flowers not great either - wilted leaves on roses and tulips losing petals already. Not happy at all! No customer service either - no tel number and I got an email response that they will contact me within 24 hours!!! Thank God I paid with AmEx - spoke to them and they would return the money but this is not the point! The precious moment gone and no flowers were delivered in time ....”
“This review is for euroflorist.fr
I used them multiple times and they were okay. However, in the last 2 times I had a really bad experience that wiped out all the previous orders experience.
The one before the last one was that I ordered a bouquet and chose the biggest size of that item, however the one that delivered wasn't as big as it was supposed to be when I compared the pictures on their website and the one that was delivered, and when I emailed them and sent them the pictures of the flowers that was sent, they said that after analyzing the pictures "In their opinion the size of the delivered order was correct". I said to myself, okay I won't order a bigger size anymore, because it will be a waste of money to pay extra money and don't receive what I paid for.
The worst experience was with my last order which was a few days ago. I ordered a bouquet of Red Tulip to be sent to my French fiancée in here birthday. I placed the order 3 days before her birthday and of course requested the order to be delivered on her birthday date. I also ordered a pack of Macarons to be sent with the flowers.
Here is what happened:
1- The order didn't arrive on that day. It was delivered a day later, which means my fiancée got the flowers a day later after her birthday (useless)
2- The package was missing the macarons.
3- The flowers that was sent were horrible, and didn't look anything like the ones on their website, even my fiancée made a joke with me and said: tell them you are sending flowers for a birthday event not to someone's funeral.
That was the worst experience ever. What's even worse, is that when I contacted euroflorist.fr to complain and sent them pictures of the flowers that was received, they didn't acknowledge any of my complaints nor apologizing for ruining such a birthday gift. They didn't even apologize that order was delivered a day late.
That was the worst customer service experience I ever had with a merchant.
Anyway, I learned my lesson and won't use them ever again of course, and I already filed a dispute with my credit card company to get a refund.
My advice to anyone who was thinking about using euroflorist.fr is to find another florist and stay away from them.”
