Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.52

3.5 Rating 572 Reviews

64 %

of reviewers recommend Tesco Bank

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Metrics

3.5

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 11th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable and offer of Home insurance policy”

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Posted 3 years ago

“Experience with Tesco bank cover+ was very good, very helpful staff and they got really good patience with there customer even when I got complicated request and they still manage to help me with in best possible way for me to get what I want. Thanks Ian.”

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Posted 3 years ago

“The Policy was easy to understand and the Application was straightforward .”

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(Home Insurance) - Posted 3 years ago

“Hassle free experience, most cheap quotes you are going to get. Excellent overall.”

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Posted 3 years ago

“I have a credit card with Tescos Bank. The app is great and the online bank account on their website is stupidly secure. However .... I feel like I've been judged by Tescos Bank. Since having the card I have used it for high priced goods (washing machine etc) but because my limit is set low I can pay it off in one go. For some reason Tescos think this is money laundering and has on more than one occasion has temporarily closed my account - which I then have to ring up to prove it was me ( making me go round in circles on their phone line until I find a human's voice). This week I get a text from Tescos Bank saying my account has been closed due to fraud, a new card will be delivered and that I should check my bank account on their website for suspicious activity. -Did that, nothing out of the ordinary. I check multiple times throughout the week and still no suspicious activity on my account. So now I have to rely on my bank card on the last week before pay day (which is when I struggle with money) before getting my new card. Tesco you have f**ked me over, all you had to do was send a text or ring me to prove it was me who had made those transactions. Not once have I ever gone over my limit and I always pay on time. - I feel like I've been cheated here.”

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Posted 3 years ago

“Shocking ! they close each and every current account they hold and yet they do not put in place the resource to process the resulting switch requests and subsequently cancel said requests at will - this bank should hang their head in shame ! AVOID !”

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Posted 3 years ago

“Best insurance ever”

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Posted 3 years ago

“If I could give zero I would. Awful!! Avoid! Hidden Clauses in small print around storm damage, told not covered then called and told was covered due to press coverage. Unknowingly passed to third party companies to deal with claims, no explanation or transparency around process/next steps - two companies chasing for excess when confirmation of how issue is going to be resolved still outstanding. Really poor!”

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Posted 3 years ago

“When purchasing very very easy.”

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(Home Insurance) - Posted 3 years ago

“If you pay extra for a protected No Claims Bonus you may find that if you make 2 claims within 3 years, even if the 2nd claim isn't your fault, you COMPLETELY lose your NCB.”

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Posted 3 years ago

“Very helpful, and easy app”

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Posted 3 years ago

“nbhvhjk”

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(Home Insurance) - Posted 3 years ago

“Have had Tesco home insurance for 4 years and the price has increased slightly each year but when it came to dealing with our burglary claim they had empathy, reacted quickly to make sure our home was safe for us to live in and the ongoing 2 month process of the claim was excellent. I had to chase them up a few times (hence the 4 stars instead of 5) but each time I chased them they phoned back quickly and were back on our case. At an emotional time for us they were courteous and professional, the individuals we spoke to in the claims team saw us through the claim process which was understandably sometimes laborious, very detailed but thorough.”

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Posted 4 years ago

“Unfortunately I lost my job due to the pandemic. I was behind in my credit card payments and I called to ask for some breathing space. The advisor was so helpful and could not do enough me for. She even organised an online food delivery as I was struggling to put food on the table. I was overwhelmed with the support given, especially as I have worked all my life and the government have been the worst to try and get support from. Yet my credit card company went above and beyond to help my family eat, absolutely amazing customer service and support given from tesco bank. I will never forget how they helped me when I really needed it.”

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Posted 4 years ago

“Straightforward, no-nonsense insurance; the test and validation of their virtue would come solely come should a claim ever arise?!”

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(Home Insurance) - Posted 4 years ago

“Signed up with Tesco Bank for a personal loan rate of 4.8% but saw a better rate at Metro Bank afterwards so remember to shop around first!”

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Posted 4 years ago

“Tesco house insurance is very competitive and everything it says it does”

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(Home Insurance) - Posted 4 years ago

“Recently purchased home insurance,great price,and very easy throughout to get my insurance.”

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Posted 4 years ago

“Absolutely brilliant , easy to complete the "forms" on line. Have not had to claim but hope they would be just as good should I have to. Very competitive on price.”

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(Home Insurance) - Posted 4 years ago

“THE MOST DISHONEST BANKS... PUSHING AWAY FOREIGN NATIONALS AND TAKING SIDES WITH BRITS THEMSELVES. WE WERE CONNED AND THEM, INSTEAD OF TAKING OUR CLAIM INTO ACCOUNT FOR OBVIOUS REASONS. 4 COVIDE TESTS PURCHASED WITH THE VERY DISHONEST Nationwide pathology... CLEAR EVIDENCE THAT THEY REFUSE TO PROVIDE THE PROOF OF DISPATCH. THE SAME OLD GAME IN THE UK.. A STREAM OF SLAVES... UNQUALIFIED... MAKING THE FINAL DECISION. THEY SEND A MAIL SAYING THEY TAKE 25 DAYS TO INVESTIGATE THEN 4 MINUTES LATER ANOTHER MAIL WITH THEIR HOLLOW DISHONEST FINDING.. REJECT ON A MORE THAN LEGITIMATE CLAIM.. 830£... YES 28 NATION UNANIMOUSLY VOTED ZERO POINTS... GO FIGURE WHY”

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Posted 4 years ago

Tesco Bank is rated 3.5 based on 572 reviews