“I mentioned to the Salesman at the Mobile Shop that being a long term mobile customer I just needed extra GB when I renewed & he said it would cost me an extra £1.00. I currently pay £6.00 per month. However I now find that other providers like Vodafone, Plusnet give u 3GB for £6.00 n Lebara £4.95.
It pays to check. Being a pensioner & low user on the minutes & texts given, an extra GB wld be most helpful esp as when our car broke down on the motorway. I'm now tied to a further 12 months as I'd recently renewed, would definitely change to a new provider next time!”
“I have been with Tesco Mobile for such along time and I have had five star service every single time I text up thank you I highly recommend too all. Steph Brittain xxx”
“I am a 78 year old widow and purchased a Samsung -A10 phone from online. PreviouslyvI spoke to a really lively young man from Tesco mobile shoo in Upper boat Pontypridd. He explained about the phone prices etc very patiently etc. I was going to go back on the Sunday and he was going to do the paperwork etc but the Coronavirus situation caused all the mobile shops to close. I received the phone after purchasing it online. All went well until I wanted to Porter my old Samsung number over. Tried to phone the number for Portering the number over but nothing would work. Rang the Customer support as a mast resort and a lovely lady Alina was so kind patient and understanding. She sorted it all out and even rang he later to make sure I was ok.”
“I had a new phone & had erroneously jammed an app which effected usage. I called into Chester le Street tesco & the young lady on the phone desk spent an hour & half rectifying my error at no cost. I am not good with mobiles but she was patient & polite even though my contract is with another phone company. First class service from a lovely lady.”
“They got me the best deals for the whole family and even though the staff member was extremely busy, had no break that day and was obviously stressed, he was patient, calm helpful and understanding with me. Excellent service.”
“I changed my contract from PAYG to a monthly sim only contract. It should have been £7.50 per month but because I accept adverts I only pay £4.50 per month. When I wanted a Tesco Mobile phone unlocked, they did it in store, brilliant service.”
“Bit of a glitch when trying to order online but customer services helpful, knowledgeable and friendly and got everything sorted straight away. Great value mobiles and flexible packages.”
“Been with them years 7pound fifty a month only use phone 4-5 times a month, all of a sudden its gone up a pound, out of order got a pay as you go sim calls cost 2p top up 20pound a month that's me from now”
