“Worst customer service I ever received from any company. Customer service have no access to anything, all they do is to leave the notes on your account. All I need is letter of usage from more than a month and they have no clue how to do that. Their outlet staff which is customer service have another customer service 🤦♂️ they need to chat to discuss queries.”
“OK, I very rarely get annoyed enough to write a review.
However I'm absolutely fuming at the complete at utter incompetence of Tesco mobile. I had a bill query regarding my simm only tariff. Which was sorted immediately, the operator then after chatting convinced me to take out a new contract "don't worry I'll write off the remaining 20 months of simm only remaining"
I received my new Flip 4, lovely looking phone, the change over from the old simm to the new will be trouble free.
The the incompetence starts, 4 days I had to wait with the tesco mobile staff telling me this never happens! Well it's happening to me.
I called every day as I need a mobile phone due to my job!!
4 days later it goes live, then they want a pat on the back!
Now today, I received a bill telling me I'm being charged for ending my simm only contract early... You said I wouldn't have to pay that?? What's going on? Your elbow doesn't know what your backside is doing.
Now there going to listen to the previous conversations to make sure I'm not a lying... Your the ones telling me lies" this never normally happens"
I have my flip 4 for 2 weeks, 4 days of which I can't use as the simm isn't live.
Then after 7 days the phone won't open, but tesco dont cover this in their warranty! Because I didn't take their insurance out!!
Come tesco up your game or just sell groceries.
Most likely go back to O2 if this is the level of service that "never happens"
If you're thinking of changing to Tesco mobile.. Good luck.
Not a happy Geoff”
“Tesco mobile have taken over 50 pounds from my bank account that they are not entitled to. I am currently reporting them through my bank for fraud. Do not give Tesco mobile your bank details or you will regret it.”
“Paying insurance with Tesco they still asked for money for a hand set that does not work. Terrible service never again after being a loyal customer for years. It would help if customer services understood problems.”
“returned new phone to tesco by dpd they got their phone back i have a contract with them for 2 phones one was lost so ordered a new one for my partner he found is old one so returned the new one my bill for aug came in at 390pounds they said dont worry you will be refunded my bill should be 30/40 per month got sep bill in 40 fine still no refund from last month they owe me 360 pounds still waiting lost track of the calls to them called again today said they would call back at 1.15 still waiting it is now 4.20 not happy with them”
“ongoing SIM problems which straddled the warranty lifetime of the phone. Despite the problem not being resolved during warranty, Tesco insisted on taking the phone back for repair (I was told this takes 3 weeks, and I have to pay). I refused the offer and tried to complain about its unfairness. Bad mistake. Over the last 5 days I have spent 6 hours trying to have a meaningful conversation with Tesco Mobile. Their staff won't register a complaint, won't pass you on to a manager and won't honour promises of a callback. Utterly disgraceful”
“I ordered two Samsung mobile phones 📱 over £400 order. Due for delivery on 26th Feb 2022. Didn’t arrive contacted customer service they opened an investigation with DPD. Customer service said I would receive a call on Friday to give me an update. No one called had to chase, and still no update. They think the phones are lost, but still haven’t offered me a refund.”
“I joined Tesco mobile on Saturday. For the first 2 hours of putting the SIM in my phone, I had to call customer service 8 times and had 2 chat conversations. I had constant problems and come call number 7, I had had enough. I asked for a refund. I bought a 5£ bundle and had £10 of credit that was unused. They refused to refund me and told me if I left Tesco, I'd lose all my credit. That is absolutely disgusting. My plan is working now but once I have used the £10 credit, I will be leaving Tesco. It is unacceptable to refuse to refund someone for the poor service you supplied (I didn't even ask for the £5bundle I was trying to use to be refunded). Because of the refusal to refund, I am leaving Tesco and will go elsewhere. Vodafone refunded me when I left them. If they had offered cheaper PAYG plans, I would never have left Vodafone.
Now it's Tuesday and I have no service. I have had Tesco mobile for less than 4 days. Moving to Tesco was the worst decision I have ever made. I filed a complaint, called and checked that the complaint had been done, and guess what? The incompetent advisor hadn't filed the complaint. Have tried speaking to a manager twice and guess what? They refuse to take calls. This is the most disgusting service I have ever had. If you are thinking about moving to Tesco mobile, DON'T DO IT. Unless you like to be constantly annoyed, love having no service, and love constant problems. You have stolen so many hours of my life. Will be ditching shopping at Tesco too after this. Good riddance when Tesco free life day finally arrives. 🍺🍺🍺🍺🍺🍸🍸🍸🍹🍹🍹🍸🥃🥃🥃🍷🍷🍷🍷🎇🎆🎇🎆🎇🎆🎇🎆🎇”
“they overcharged me for being behind on my phone bill I was charged 50 euro and I rang to pay it, sorted. Next day another 80 euro is charged from my account and they claim they can only see the one payment on there system. after being on hold for over 2 hours. I asked when my contract was up and they added on 7 months from when i suspected it was suppose to be up. I finally got they to look into that during the phone call and they concluded that it was only 9 months instead of 16. Really poor customer service overall even though the care assistants are generally nice but have little power to actually fix anything , really bad internet but the relentless billing and late payment charges that stack is just a pain. Would really recommend any one else Tesco is just at the bottom of the food chain.”
“Just moved to the UK and I loved the look of the Tesco plan. First go I'm on the phone with sales, going through all the details. After an hour we finally find out I cant sign up because I dont have a UK bank account. Woman was clueless. Sounded like she was on drugs. So second go a week later, I'm on hold trying to get through. Get cut off 2 straight times. From there I said screw this. Have gone with a prepaid plan. Up your game if you want to get new customers! What a joke.”
“Went to purchase x4 mobiles for business , passed credit check , money was taken from my account , then was told my order had been cancelled with the fraud department , I tried to get intouch for an explanation , but there reply is we cannot give you an explanation ! This has since lowered my credit score , when I passed the checks , & they took my money , this is so unfair that they can do & get away with this , don’t use Tesco mobile terrible customer care !!!!”
“tesco let us down, bad customer service, took 2 weeks to get a replacement sim card, the sim card damaged the sim port on my phone ,so now the phone wont take any sims at all,then tesco's refused to repair the phone , and wouldn't accept responsability ,i am now without a phone for my wife ,as it was her phone, im considering leaving tesco mobile ,as they are very unhelpful ,poor company,”
“If you are using whats app to make phone calls DO NOT join Tesco Mobile as you cannot use Tesco Mobile data when making/receiving calls. Tesco Mobile acknowledges this issue, but unable to say it will be resolved (if it will be rectified at all) and it has been ongoing for approximately 4 weeks.They kept telling me that "whats app" is a third party app, and there is nothing else they can do to help. Interestingly when I use vodafone or EE sim cards, I have no issue with making call via whats app.
I am honestly shocked with how poor the customer service is at this company! I have been with Tesco Mobile nearly 10 years now, and everytime there has been an issue their customer service has been really poor. However how they handled the whats app issue has been appalling. Due to whats app issue I have attempted to leave Tesco Mobile but they have told me I would have to pay £240 for leaving before my current contract runs out. My curent contract runs out in December 2020 (I have four contracts), I will be moving to a more reputable service provider.”
“Absolutely useless company AVOID!!
Absolutely useless company, DO NOT USE!!!i took a contract out with tesco on behalf of a friend who’s unwell ,admittedly they had some problems paying a few payments due to personal health matters , I’d explained all of this to Tesco Mobile several times but My Friend couldn’t get the money to pay it and it went into arrears , following this I got sent a “default notice” letter this means I have 14 days to rectify things , else it will default! I was worried sick! I suffer with epilepsy and I was even losing sleep over the stress of it SO I CALL THEM “WITHIN THE 14 DAYS”.AND ASK A SIMPLE QUESTION “ HOW MUCH HAVE I GOT TO PAY TODAY TO STOP THE ACCOUNT FROM DEFAULTING, “I WAS PREPARED TO PAY WHATEVER I NEEDED TO PAY TO PREVENT THIS!” So the collegue tells me an amount I needed to pay to prevent it defaulting and I paid exactly what they told me on that very call , however a few weeks down the line the account STILL DID THEN DEFAULT, so I call them back to descuss it , they even confirmed their colleague told me the wrong amount, that’s their error not mine! And now they’ve put a deadlock on so I can’t do nothing ABSOLUTELY DISCUSTING , they make mistakes and now iv got to suffer with a default on my credit file for 6 years “ even though I said how much have I got to pay to prevent a default and the amount I was told I paid on that very phone call , they’re by far the most useless team of people iv EVER had to deal with! Even something as simple as requesting a call back seems like rocket science to them, you tell them you have a lunch break at 1:15 -2:15 on 2 occasions they call back in the early/mid morning I MEAN SERIOUSLY IF YOU CANT EVEN READ A TIME ON A SCREEN THEN YOU NEED HELP! ,
Send them 3 emails get no answer !
Post this on here and get the same old automated reply , passing the bug is all these useless people are capable of!
And Tesco Mobile if you really have investigated this and heard your colleague tell me that paying an amount will stop it defaulting “THE VERY QUESTION I CALLED ABOUT “ why is it you can’t take responsibility for this YOUR ERROR NOT MINE!!!”
